Home+ help

No, all controllers have the same functions.

If you lose your mobile phone, it's not a problem for your Home+ subscription, as long as the replacement device has the same operating system (Android or iOS). The subscription is linked to your Apple or Google account, not to the device itself. You can simply sign in on a new smartphone or tablet with your account and continue using your subscription.

If you need assistance, you can contact

Apple App Store Support

or

Android App Store Support

to restore access to your account. Your Security+ service will remain active and available as soon as you sign in on a new device.

What to do if you have lost your SingleKey ID password and cannot establish a connection to Security+?

If you have lost your password for the SingleKey ID, you can easily reset it to regain access to your Home+ subscription. Follow these steps:

1. Open SingleKey ID Website
Visit the website

Single Key ID Management

2. Reset Password
Click on "Forgot password".
Follow the instructions to set a new password. You will receive an email with further steps.

3. Log In
Log in with your new password.

4. Restore Connection
Once you are logged in, you can restore the connection to your Security+ subscription.

Yes, you can easily take Home+ with you when you move, as the subscription is linked to your App Store account (Apple or Google) and not to your address.

Refund for unused system time

If you were unable to use your Bosch Smart Home System or the Home+ service for a certain period of time and wish to receive a refund for this time, this will be reviewed on an individual basis. Bosch offers you the opportunity to receive an analysis and solution for your concern.

What to do?

Contact:

Use the official

Contact form

to reach Bosch Smart Home Support. Describe your concern and provide details about the unusable time period as well as your Home+ subscription.

Individual review:

Support will analyze your request and review whether a refund or another solution is possible.

Summary

For a refund or clarification of your concern, please contact Bosch Smart Home Support via the contact form. Your case will be reviewed individually and you will receive an appropriate solution.

If Home+ is not displayed under "My Subscriptions" in the Bosch Smart Home App, please check the following points:

1. Correct SingleKey ID:Make sure you are logged in with the correct SingleKey ID that you used when purchasing the subscription.

2. Use contact form:If the problem persists, contact support via the

Contact form

on the Bosch Smart Home website. Describe the problem and provide your SingleKey ID and other relevant information, if possible, to enable a quick resolution.

Support will be happy to help you resolve the issue and ensure that your Home+ subscription is displayed correctly.

How to change your annual subscription to a monthly subscription

Would you like to switch your annual subscription to a monthly subscription? You can easily do this with the Bosch Smart Home System App. Here you will find a step-by-step guide.

1. Open app
Open the Bosch Smart Home System App on your device.

2. Select subscription
Go to "My Subscriptions".
Select the active subscription for which you want to change the payment interval.

3. Access details
Click on the "Details" button to open the detail page of your purchase.
Select "Edit subscription" there.

4. Change payment interval
Android:
On the "Customize subscription" page, select the desired payment interval (e.g. monthly subscription).
Click on "Change subscription".
You will be redirected to the Google Play Store where you can confirm the change.
iOS:
You will be redirected directly to the Apple App Store where you can confirm the change.

#### When does the change take effect?

The change to your subscription will take effect after the end of the current payment interval. This means that your annual subscription will remain active until the expiration of the already paid period before the monthly subscription begins.

If you already have a Security+ subscription and would like to subscribe to a HOME+ subscription, please note the following points:

Important notes:

• Audio+ and Cloud+ in both subscriptions: Both Security+ and HOME+ include the Audio+ and Cloud+ services.
• No price advantage: There is no price advantage from using both subscriptions.
• Cancellation of existing Audio+ and Cloud+ subscriptions: If you already have a separate Audio+ and/or Cloud+ subscription, you must cancel these in the respective AppStore in order to use them within the HOME+ subscription.
• No offsetting possible: Unfortunately, it is not possible to offset existing subscriptions against the new HOME+ subscription.

Currently, it is not possible to subscribe to Home+ independently of "Intelligent Audio Analysis" or "Extended Cloud Storage". These services are interconnected. Let yourself be convinced by the advantages that the combination of these services offers for your smart home.

There is no free trial period for the Home+ subscription.

To find out the exact due date of your next invoice for the Security+ subscription, you can view the subscription details in the App Store where you purchased the subscription.

Here are the steps:

Visit the corresponding App Store

Apple App Store: Open the App Store app on your device or visit

Apple App Store Support

Google Play Store: Open the Google Play Store app or visit

Android App Store Support

If you have any further questions, you can use the help function of the respective App Store or contact support.

If you already have an Audio+ and/or Cloud+ subscription and would like to subscribe to a HOME+ subscription, please note the following steps:

Important notes:

• No offsetting possible: Unfortunately, offsetting existing subscriptions with the new HOME+ subscription is not possible.
• Cancellation of existing subscriptions: Cancel your current Audio+ and/or Cloud+ subscription in the respective AppStore.
• Usage within HOME+: After cancellation, you can use Audio+ and Cloud+ within your HOME+ subscription.

Would you like to use your subscription with a different SingleKey ID? Follow these steps to make the change:

1. Prepare mobile device
Make sure you are on the mobile device where you are logged into the App Store (Google Play Store or Apple App Store) with which you originally purchased the subscription.

2. Sign out of the current SingleKey ID
Open the Bosch Smart Home System app.
Go to "My Subscriptions".
Select "Account Information" and click "Sign Out".

3. Sign in with new SingleKey ID
Sign in with the new SingleKey ID by clicking "Sign In".

4. Restore subscription
After signing in with the new SingleKey ID, click "Restore Subscriptions" to transfer your subscription.

No, the price remains stable, regardless of whether you use 2 or 3 controllers.

Yes, you can use MultiHome both in Germany and abroad.

Important notes:

• The controllers can be purchased in supported countries.
• You can then use the controllers in any country.
• Countries on the blacklist are still excluded.

### How do I cancel a Home+ subscription in the event of the death of the person with the Store Account? How can I transfer the subscription in this case?

In the event of the death of the person who purchased the Home+ subscription through their Apple or Google account, please contact the App Store through which the subscription was purchased.

Apple App Store Support

Android App Store Support

Please use the help function if necessary

Billing address for your Home+ subscription and how to change it

The billing address for your Home+ subscription is the address stored in your App Store account. To view or change your billing address, follow these steps:

Visit the corresponding App Store

Apple App Store: Open the App Store app on your device or visit

Apple App Store Support

Google Play Store: Open the Google Play Store app or visit

Android App Store Support

If you need further assistance, you can use the help function of the respective App Store.

### How can I cancel my Home+ subscription within the cancellation period?

Open the App Store where you purchased your Home+ subscription and make the changes there:

Apple App Store Support

Android App Store Support

Please use the help function if necessary

How to change your monthly subscription to an annual subscription

Would you like to switch your monthly subscription to an annual subscription? With the Bosch Smart Home System App, it's very easy! Follow the steps below to make the change.

1. Open Bosch Smart Home App
Open the Bosch Smart Home System App on your device.

2. Select subscription
Go to "My Subscriptions".
Select the active subscription for which you want to change the payment interval.

3. Access details
Click on the "Details" button to open the detail page of your purchase.
Select "Edit subscription" there.

4. Change payment interval
Android:
On the "Customize subscription" page, select the desired payment interval (e.g., annual subscription).
Click on "Change subscription".
You will be redirected to the Google Play Store, where you can confirm the change.
iOS:
You will be redirected directly to the Apple App Store, where you can confirm the change.

#### When does the change take effect?

The change to your subscription will take effect immediately once you have confirmed the adjustment in the Play Store or App Store.

The minimum contract term for the Home+ subscription depends on the option selected:

• Monthly subscription:The minimum contract term is one month. Ideal if you only want to use Home+ for a short period, such as during your vacation.
• Annual subscription:The minimum contract term is one year. This option makes sense if you want to use the service long-term.

No, the subscription is concluded once for a maximum of 3 controllers and automatically renews for the selected time period.

If you have a HOME+ subscription but currently do not own any Bosch Smart Home cameras, please note the following information:

Important notes:

• No price reduction: A reduction of the subscription price is not possible in this case. The HOME+ subscription includes various services and features, regardless of whether you own Bosch Smart Home cameras or not.

You can continue to use all other features included in the HOME+ subscription.

The following Bosch heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the Connect Key K40RF:

• Compress 3800i
• Compress 5800i
• Compress 6800i
• Compress 7800i
• Compress 8800i

The following Buderus heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the MX400 LAN and wireless module:

• Logatherm WLW166i
• Logatherm WLW176i
• Logatherm WLW186i
• Logatherm WSW186i

If the Home+ feature “Optimized Heat Distribution” (automatic hydraulic balancing) is canceled, the previously determined balance will not remain in effect.

The hydraulic balance will be reset.

The Home+ feature “Optimized Heat Distribution” (automatic hydraulic balancing) can only effectively optimize heat distribution if it can “see” and control all relevant radiators via a Bosch Smart Home Radiator Thermostat II [+M].

If even a single radiator is not integrated, the feature lacks some of the necessary information or control options. As a result, heat distribution cannot be optimally determined and adjusted—therefore, partial implementation is not recommended.

The potential energy savings from the Home+ “Optimized Heat Distribution” feature (automatic hydraulic balancing) depend heavily on the specific building and the existing heating system.

No. There is no subsidy available for the Home+ feature “Optimized Heat Distribution” (automatic hydraulic balancing), as the relevant subsidy is designed as a one-time payment.

The Home+ “Optimized Heat Distribution” feature (automatic hydraulic balancing) does currently not work with underfloor heating.

• Underfloor heating: The Room Thermostat II 230V is not supported.
• The feature is currently only available for the Bosch Smart Home Radiator Thermostat II [+M] in combination with Home+.

Yes. The Home+ “Optimized Heat Distribution” feature (automatic hydraulic balancing) checks the heating behavior of the radiators daily and dynamically adjusts the maximum valve opening.

Technically speaking, the Home+ “Optimized Heat Distribution” feature (automatic hydraulic balancing) replaces a manual hydraulic balancing performed by a professional. Therefore, a previously performed manual hydraulic balancing is not a prerequisite for the service to function.

Important: Since the feature can be canceled at any time in the Bosch Smart Home app and is subscription-based, it is not eligible for subsidies.

Yes, standard manual hydraulic balancing is usually optimized for winter operation at full load. In the spring, under partial load, the hydraulic system can change; the Home+ “Optimized Heat Distribution” feature checks the radiators’ heating behavior daily and automatically adjusts settings to further optimize heat distribution if necessary.

Yes, If the internet connection is lost, the “Demand-Optimized Heating” feature (K40/MX400 integration) remains active. The heating system and the Smart Home Controller communicate via the home’s Wi-Fi/LAN network as long as the router maintains the home’s Wi-Fi/LAN network.

Yes. The Home+ “Demand-Optimized Heating” feature is based on room temperature control and therefore works with all water-based heating systems, whether they use radiators or underfloor heating.

This requires the Bosch Smart Home Radiator Thermostat II [+M] and the Room Thermostat II 230V for underfloor heating.

In rooms controlled by Radiator Thermostats II, a minimum valve opening can be set, at which point the respective room is taken into account.

To prevent frequent cycling of the compressor, the on-off cycles are continuously monitored, and the heat demand of the smart home system is adjusted to prevent premature wear on the heating system.

• Demand-driven temperature specification: Your Bosch Smart Home Radiator Thermostats II [+M] or Room Thermostats II measure the current heating demand in each room . Based on this data, the Bosch Smart Home Controller identifies the room that currently requires the most heat. It then sends a precisely tailored temperature target to the heat pump for this specific room. This guarantees that your entire home remains comfortably warm without the heat pump wasting any unnecessary energy.

• Shared communication during startup and daily use:
  • During initial setup: The Smart Home Controller gets to know your heat pump and receives essential basic information – such as the number of heating zones in your home and the type of heating system installed. In addition, the heat pump sends general status reports or, if necessary, error messages directly to the Smart Home system.
  • During daily operation: The devices constantly exchange the current target temperature (setpoint) for the heating zones.

The following Bosch heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the Connect Key K40RF:

• Compress 3800i
• Compress 5800i
• Compress 6800i
• Compress 7800i
• Compress 8800i

The following Buderus heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the MX400 LAN and wireless module:

• Logatherm WLW166i
• Logatherm WLW176i
• Logatherm WLW186i
• Logatherm WSW186i