Home+ help

No, all controllers have the same functions.

If you lose your mobile phone, it's not a problem for your Home+ subscription, as long as the replacement device has the same operating system (Android or iOS). The subscription is linked to your Apple or Google account, not to the device itself. You can simply sign in on a new smartphone or tablet with your account and continue using your subscription.

If you need assistance, you can contact

Apple App Store Support

or

Android App Store Support

to restore access to your account. Your Security+ service will remain active and available as soon as you sign in on a new device.

What to do if you have lost your SingleKey ID password and cannot establish a connection to Security+?

If you have lost your password for the SingleKey ID, you can easily reset it to regain access to your Home+ subscription. Follow these steps:

1. Open SingleKey ID Website
Visit the website

Single Key ID Management

2. Reset Password
Click on "Forgot password".
Follow the instructions to set a new password. You will receive an email with further steps.

3. Log In
Log in with your new password.

4. Restore Connection
Once you are logged in, you can restore the connection to your Security+ subscription.

Yes, you can easily take Home+ with you when you move, as the subscription is linked to your App Store account (Apple or Google) and not to your address.

Refund for unused system time

If you were unable to use your Bosch Smart Home System or the Home+ service for a certain period of time and wish to receive a refund for this time, this will be reviewed on an individual basis. Bosch offers you the opportunity to receive an analysis and solution for your concern.

What to do?

Contact:

Use the official

Contact form

to reach Bosch Smart Home Support. Describe your concern and provide details about the unusable time period as well as your Home+ subscription.

Individual review:

Support will analyze your request and review whether a refund or another solution is possible.

Summary

For a refund or clarification of your concern, please contact Bosch Smart Home Support via the contact form. Your case will be reviewed individually and you will receive an appropriate solution.

If Home+ is not displayed under "My Subscriptions" in the Bosch Smart Home App, please check the following points:

1. Correct SingleKey ID:Make sure you are logged in with the correct SingleKey ID that you used when purchasing the subscription.

2. Use contact form:If the problem persists, contact support via the

Contact form

on the Bosch Smart Home website. Describe the problem and provide your SingleKey ID and other relevant information, if possible, to enable a quick resolution.

Support will be happy to help you resolve the issue and ensure that your Home+ subscription is displayed correctly.

How to change your annual subscription to a monthly subscription

Would you like to switch your annual subscription to a monthly subscription? You can easily do this with the Bosch Smart Home System App. Here you will find a step-by-step guide.

1. Open app
Open the Bosch Smart Home System App on your device.

2. Select subscription
Go to "My Subscriptions".
Select the active subscription for which you want to change the payment interval.

3. Access details
Click on the "Details" button to open the detail page of your purchase.
Select "Edit subscription" there.

4. Change payment interval
Android:
On the "Customize subscription" page, select the desired payment interval (e.g. monthly subscription).
Click on "Change subscription".
You will be redirected to the Google Play Store where you can confirm the change.
iOS:
You will be redirected directly to the Apple App Store where you can confirm the change.

#### When does the change take effect?

The change to your subscription will take effect after the end of the current payment interval. This means that your annual subscription will remain active until the expiration of the already paid period before the monthly subscription begins.

If you already have a Security+ subscription and would like to subscribe to a HOME+ subscription, please note the following points:

Important notes:

• Audio+ and Cloud+ in both subscriptions: Both Security+ and HOME+ include the Audio+ and Cloud+ services.
• No price advantage: There is no price advantage from using both subscriptions.
• Cancellation of existing Audio+ and Cloud+ subscriptions: If you already have a separate Audio+ and/or Cloud+ subscription, you must cancel these in the respective AppStore in order to use them within the HOME+ subscription.
• No offsetting possible: Unfortunately, it is not possible to offset existing subscriptions against the new HOME+ subscription.

Currently, it is not possible to subscribe to Home+ independently of "Intelligent Audio Analysis" or "Extended Cloud Storage". These services are interconnected. Let yourself be convinced by the advantages that the combination of these services offers for your smart home.

There is no free trial period for the Home+ subscription.

To find out the exact due date of your next invoice for the Security+ subscription, you can view the subscription details in the App Store where you purchased the subscription.

Here are the steps:

Visit the corresponding App Store

Apple App Store: Open the App Store app on your device or visit

Apple App Store Support

Google Play Store: Open the Google Play Store app or visit

Android App Store Support

If you have any further questions, you can use the help function of the respective App Store or contact support.

If you already have an Audio+ and/or Cloud+ subscription and would like to subscribe to a HOME+ subscription, please note the following steps:

Important notes:

• No offsetting possible: Unfortunately, offsetting existing subscriptions with the new HOME+ subscription is not possible.
• Cancellation of existing subscriptions: Cancel your current Audio+ and/or Cloud+ subscription in the respective AppStore.
• Usage within HOME+: After cancellation, you can use Audio+ and Cloud+ within your HOME+ subscription.

Would you like to use your subscription with a different SingleKey ID? Follow these steps to make the change:

1. Prepare mobile device
Make sure you are on the mobile device where you are logged into the App Store (Google Play Store or Apple App Store) with which you originally purchased the subscription.

2. Sign out of the current SingleKey ID
Open the Bosch Smart Home System app.
Go to "My Subscriptions".
Select "Account Information" and click "Sign Out".

3. Sign in with new SingleKey ID
Sign in with the new SingleKey ID by clicking "Sign In".

4. Restore subscription
After signing in with the new SingleKey ID, click "Restore Subscriptions" to transfer your subscription.

No, the price remains stable, regardless of whether you use 2 or 3 controllers.

Yes, you can use MultiHome both in Germany and abroad.

Important notes:

• The controllers can be purchased in supported countries.
• You can then use the controllers in any country.
• Countries on the blacklist are still excluded.

### How do I cancel a Home+ subscription in the event of the death of the person with the Store Account? How can I transfer the subscription in this case?

In the event of the death of the person who purchased the Home+ subscription through their Apple or Google account, please contact the App Store through which the subscription was purchased.

Apple App Store Support

Android App Store Support

Please use the help function if necessary

Billing address for your Home+ subscription and how to change it

The billing address for your Home+ subscription is the address stored in your App Store account. To view or change your billing address, follow these steps:

Visit the corresponding App Store

Apple App Store: Open the App Store app on your device or visit

Apple App Store Support

Google Play Store: Open the Google Play Store app or visit

Android App Store Support

If you need further assistance, you can use the help function of the respective App Store.

### How can I cancel my Home+ subscription within the cancellation period?

Open the App Store where you purchased your Home+ subscription and make the changes there:

Apple App Store Support

Android App Store Support

Please use the help function if necessary

How to change your monthly subscription to an annual subscription

Would you like to switch your monthly subscription to an annual subscription? With the Bosch Smart Home System App, it's very easy! Follow the steps below to make the change.

1. Open Bosch Smart Home App
Open the Bosch Smart Home System App on your device.

2. Select subscription
Go to "My Subscriptions".
Select the active subscription for which you want to change the payment interval.

3. Access details
Click on the "Details" button to open the detail page of your purchase.
Select "Edit subscription" there.

4. Change payment interval
Android:
On the "Customize subscription" page, select the desired payment interval (e.g., annual subscription).
Click on "Change subscription".
You will be redirected to the Google Play Store, where you can confirm the change.
iOS:
You will be redirected directly to the Apple App Store, where you can confirm the change.

#### When does the change take effect?

The change to your subscription will take effect immediately once you have confirmed the adjustment in the Play Store or App Store.

The minimum contract term for the Home+ subscription depends on the option selected:

• Monthly subscription:The minimum contract term is one month. Ideal if you only want to use Home+ for a short period, such as during your vacation.
• Annual subscription:The minimum contract term is one year. This option makes sense if you want to use the service long-term.

No, the subscription is concluded once for a maximum of 3 controllers and automatically renews for the selected time period.

If you have a HOME+ subscription but currently do not own any Bosch Smart Home cameras, please note the following information:

Important notes:

• No price reduction: A reduction of the subscription price is not possible in this case. The HOME+ subscription includes various services and features, regardless of whether you own Bosch Smart Home cameras or not.

You can continue to use all other features included in the HOME+ subscription.

The following Bosch heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the Connect Key K40RF:

• Compress 3800i
• Compress 5800i
• Compress 6800i
• Compress 7800i
• Compress 8800i

The following Buderus heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the MX400 LAN and wireless module:

• Logatherm WLW166i
• Logatherm WLW176i
• Logatherm WLW186i
• Logatherm WSW186i

Yes, you receive an individual notification for each controller. The controller name is included in push notifications as well as in alarm and intrusion notifications.

Yes, Home+ can be used with multiple mobile devices. In the Bosch Smart Home App, you can add additional mobile devices and manage their permissions.

Important notes

Add mobile devices and manage permissions

In the app, go to "More > Mobile devices" to see an overview of connected devices.
Here you can adjust permissions and add new devices.

Note different permissions

Mobile devices with operating and administration rights:
These devices can configure Home+

Mobile devices with operating rights only:
These devices cannot make changes to Home+

This function allows multiple users to access the system, with permissions that can be individually adjusted to ensure the functionality of Home+.

Yes, a stable internet connection is absolutely required to use it. The internet connection enables data transmission between your Bosch Smart Home System and the emergency call center.

Technical Requirements

Communication with the Cloud:

Your Bosch Smart Home System uses the Cloud API to communicate with the cloud backend. This must be activated and is only possible with an active internet connection.

Summary

An active and stable internet connection is a basic requirement for using Home+ as it ensures data transmission and the functionality of the service.

The language of Home+ usage depends on the language settings of your mobile phone. If you want to change the language, follow these steps:
Steps to change the language

Changing the language on your mobile phone:

Go to the settings of your smartphone.
Select the desired language and save the changes.

Automatic adjustment in the Bosch Smart Home App:

As soon as you change the language of your mobile phone, the language output in the Bosch Smart Home App automatically adjusts to the new language.

Summary

Change the language of your mobile phone to adjust the language of the Bosch Smart Home App and thus also the language of Home+ usage. The app adopts the new language automatically.

Yes, the functions are identical. This means that a controller, e.g. in a vacation home, can be restarted via the Bosch Smart Home App.

Yes, Audio+ can in principle be booked individually via the Bosch Camera App. However, this does not make sense, as Audio+ is already included in the scope of Security+. If you subscribe to Home+, you automatically benefit from the advanced audio features without having to book Audio+ separately.

Home+ offers two flexible subscription options:

Monthly subscription: Ideal for short-term use, e.g. during a vacation. The minimum term is one month.
Annual subscription: Suitable for long-term use with a minimum term of one year.

Both options can be purchased and managed directly through your Apple or Google account.

There is no functional difference between Audio+ and "Intelligent Audio Analysis". Both terms refer to the same function. The different naming results from the decision to use a more descriptive designation within the Home+ package in order to describe the function more clearly.

System requirements for the mobile phone software version

To use the Bosch Smart Home System and the Home+ Service, your mobile phone must meet the current system requirements. You can find this information on the official support page: System requirements

Important points:

Compatibility:

Your mobile phone must be compatible with the Bosch Smart Home App and, if applicable, the Bosch Smart Camera App.

Current software version:

Make sure that your operating system (iOS or Android) meets the minimum requirements specified on the page mentioned above.

Regular updates:

Always keep your operating system and the Bosch Smart Home App up to date to ensure optimal functionality.

Visit the linked page to check the exact requirements for your device.

System requirements for the mobile phone software version

To use the Bosch Smart Home System and the Home+ Service, your mobile phone must meet the current system requirements. You can find this information on the official support page: System requirements

#### Important points:

Compatibility:

Your mobile phone must be compatible with the Bosch Smart Home App and, if applicable, the Bosch Smart Camera App.

Current software version:

Make sure that your operating system (iOS or Android) meets the minimum requirements specified on the page mentioned above.

Regular updates:

Always keep your operating system and the Bosch Smart Home App up to date to ensure optimal functionality.

Visit the linked page to check the exact requirements for your device.

The prices for Home+ may vary depending on the subscription type (monthly or annual subscription). Please refer to the current costs directly in the Bosch Smart Home App under More > My Subscriptions or visit the official website at www.bosch-smarthome.com. There you will find all information about the available options and prices.

Home+ is billed through your Apple or Google account. The accepted payment methods are the payment methods you have stored in your respective account.

You can manage your payment information directly in the settings of your Apple or Google account.

To purchase Home+, you can complete the subscription directly through the Bosch Smart Home App. To do so, proceed as follows:

Open the Bosch Smart Home App on your smartphone or tablet.
Navigate to More > Subscriptions to My Subscriptions.
Select Home+ and follow the instructions to complete the subscription.

Please note the requirements in the service description for Home+ to ensure that your system is compatible. Billing is processed through your Apple or Google account, based on the payment methods stored there.

There is no functional difference between Cloud+ and "Extended Cloud Storage". Both terms refer to the same feature. The different naming results from the decision to use a more descriptive designation within the Security+ package. This serves to describe the features more clearly and understandably.

You can purchase the Home+ subscription exclusively through the Bosch Smart Home App. You have the option to choose a subscription for one month or one year.

Requirements:

An Apple account (for iOS devices) or a Google account (for Android devices) is required to purchase the subscription.

If you need further information about current promotions or trial periods, you can check in the Bosch Smart Home App under "My Subscriptions" or on the product page of the Bosch Smart Home homepage.

The following Bosch heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the Connect Key K40RF:

• Compress 3800i
• Compress 5800i
• Compress 6800i
• Compress 7800i
• Compress 8800i

The following Buderus heat pumps are compatible with the Home+ “Demand-Optimized Heating” feature if they are equipped with the MX400 LAN and wireless module:

• Logatherm WLW166i
• Logatherm WLW176i
• Logatherm WLW186i
• Logatherm WSW186i