Home+ help
Questions about Home+?
You can find instructions and answers to frequently asked questions here.
FAQs
Home+
HomePlus - Subscription management
If you already have a Security+ subscription and now want to take out a Home+ subscription, please note the following points:
Important notes:
- Audio+ and Cloud+ in both subscriptions: Both Security+ and Home+ include the Audio+ and Cloud+ services.
- No price advantage: Using both subscriptions does not result in a price advantage.
- Cancellation of existing Audio+ and Cloud+ subscriptions: If you already have a separate Audio+ and/or Cloud+ subscription, you must cancel it in the respective app store in order to be able to use these services within the Home+ subscription.
- No offsetting possible: Unfortunately, it is not possible to offset the existing subscriptions against the new Home+ subscription.
If you already have an Audio+ and/or Cloud+ subscription and now want to take out a Home+ subscription, please note the following steps:
Important notes:
- No offsetting possible: Unfortunately, it is not possible to offset the existing subscriptions against the new Home+ subscription.
- Cancellation of existing subscriptions: Cancel your current Audio+ and/or Cloud+ subscription in the respective app store.
- Use within Home+: After cancellation, you can use Audio+ and Cloud+ within your Home+ subscription.
No, the price stays the same.
Whether you use 2 or 3 controllers, the price of the Home+ subscription does not change.
Using the multi-system control (Home+) in Germany and abroad
Yes, you can use Home+ both in Germany and abroad.
Important notes:
Purchase of the controllers: The controllers can be purchased in all supported countries.
Use: After purchase, you can use the controllers in any country.
Blacklist: Countries on the blacklist are excluded from use.
How to change your monthly subscription to an annual subscription
Would you like to switch your monthly subscription to an annual subscription? It's easy with the Bosch Smart Home System App! Follow the steps below to make the change.
1. Open the Bosch Smart Home App
Open the Bosch Smart Home System App on your device.
2. Select the subscription
Go to “My Subscriptions”.
Select the active subscription for which you want to change the payment interval.
3. Open the details
Tap the “Details” button to open the details page of your purchase.
Select “Edit subscription” there.
4. Change the payment interval
Android:
On the “Adjust subscription” page, select the desired payment interval (e.g. annual subscription).
Tap “Change subscription”.
You will be redirected to the Google Play Store, where you can confirm the change.
iOS:
You will be redirected directly to the Apple App Store, where you can confirm the change.
When does the change take effect?
The change to your subscription takes effect immediately as soon as you have confirmed the adjustment in the Play Store or App Store.
To find out the exact due date of your next invoice for the Home+ subscription, you can view the subscription details in the app store where you took out the subscription.
Here are the steps:
Visit the relevant app store
Apple App Store: Open the App Store app on your device or visit
Google Play Store: Open the Google Play Store app or visit
If you have any further questions, you can use the help function of the respective app store or contact support.
How do I cancel a Home+ subscription if the person with the store account has died? How can I transfer the subscription in this case?
If the person who took out the Home+ subscription via their Apple or Google account has died, please contact the app store through which the subscription was booked.
If necessary, please use the help function.
How can I withdraw from my Home+ subscription within the withdrawal period?
Open the app store where you took out your Home+ subscription and make the changes there:
If necessary, please use the help function.
How to change your annual subscription to a monthly subscription
Would you like to switch your annual subscription to a monthly subscription? You can do this easily with the Bosch Smart Home System App. Here are step-by-step instructions.
1. Open the app
Open the Bosch Smart Home App on your device.
2. Select the subscription
Go to “My Subscriptions”.
Select the active subscription for which you want to change the payment interval.
3. Open the details
Tap the “Details” button to open the details page of your purchase.
Select “Edit subscription” there.
4. Change the payment interval
Android:
On the “Adjust subscription” page, select the desired payment interval (e.g. monthly subscription).
Tap “Change subscription”.
You will be redirected to the Google Play Store, where you can confirm the change.
iOS:
You will be redirected directly to the Apple App Store, where you can confirm the change.
When does the change take effect?
The change to your subscription takes effect at the end of the current payment interval. This means that your annual subscription remains active until the end of the period already paid for before the monthly subscription begins.
Would you like to use your subscription with a different SingleKey ID? Follow these steps to make the change:
1. Prepare the mobile device:
Make sure that you are using the mobile device on which you are logged in to the app store (Google Play Store or Apple App Store) with the account you originally used to purchase the subscription.
2. Log out of the current SingleKey ID:
Open the Bosch Smart Home System App.
Go to “My Subscriptions”.
Select “Account information” and tap “Log out”.
3. Log in with the new SingleKey ID:
Log in with the new SingleKey ID by tapping “Log in”.
4. Restore the subscription:
After logging in with the new SingleKey ID, tap “Restore subscriptions” to transfer your subscription.
Billing address for your Home+ subscription and how to change it
The billing address for your Home+ subscription is the address stored in your app store account. To view or change your billing address, follow these steps:
Visit the relevant app store
Apple App Store: Open the App Store app on your device or visit
Google Play Store: Open the Google Play Store app or visit
If you need further support, you can use the help function of the respective app store.
There is no free trial period for the Home+ subscription.
It is currently not possible to subscribe to Home+ independently of “Intelligent Audio Analysis” or “Extended Cloud Storage”.
Details:
- Home+ is only available in combination with “Intelligent Audio Analysis” and “Extended Cloud Storage”.
- These services are interconnected and together offer optimum use for your Smart Home.
Advantages of the combination:
- Intelligent Audio Analysis: Thanks to sound detection, the Eyes indoor camera II reliably detects the sound of breaking glass and alarms from non-smart smoke alarms and carbon monoxide detectors in your home.
- Extended Cloud Storage: Save more camera clips and adjust the length of your clips to suit your needs.
If you lose your mobile phone, this is not a problem for your Home+ subscription, as long as the successor model also has the same operating system (Android or iOS). The subscription is linked to your Apple or Google account, not to the device itself. You can simply log in with your account on a new smartphone or tablet and continue to use your subscription.
If you need support, you can contact
or to restore access to your account. Your Home+ service remains active and available as soon as you log in on a new device.No, by connecting a mobile device to a Smart Home system that has already been set up, you only have access to this controller and the devices in the Smart Home system (home network, remote access).
To be able to use the benefits of an existing Home+ subscription, you must first log in with the same SingleKey ID that was used to take out the subscription.
You then connect on site in the respective home network to a maximum of two further Smart Home controllers. To do this, follow the instructions in the Smart Home App for adding a Smart Home controller.
If Home+ is not displayed under “My Subscriptions” in the Bosch Smart Home App, please check the following points:
1. Correct SingleKey ID: Make sure that you are logged in with the correct SingleKey ID that you used when taking out the subscription.
2. Use the contact form: If the problem persists, contact the support team via the contact form on the Bosch Smart Home website:
. Describe the problem and, if possible, provide your SingleKey ID and other relevant information to enable a quick solution.The support team will be happy to help you clarify the problem and make sure that your Home+ subscription is displayed correctly.
What to do if you have lost your SingleKey ID password and cannot establish a link to Home+?
If you have lost your SingleKey ID password, you can easily reset it to regain access to your Home+ subscription. Follow these steps:
1. Open the SingleKey ID website
Visit the website
2. Reset the password
Click on “Forgot password”.
Follow the instructions to set a new password. You will receive an email with further steps.
3. Log in
Log in with your new password.
4. Restore the link
As soon as you are logged in, you can restore the connection to your Home+ subscription.
Yes, you can easily take Home+ with you when you move, as the subscription is linked to your App Store account (Apple or Google) and not to your address.
Refund for time in which the system was not used
If you were unable to use your Bosch Smart Home system or the Home+ service for a certain period and would like a refund for this period, this will be checked individually. Bosch offers you the opportunity to receive an analysis and a solution for your concern.
What to do?
Getting in touch:
To reach the Bosch Smart Home Support, use the official contact form:
. Describe your concern and provide details of the period in which the system could not be used and of your Home+ subscription.Individual review:
The support team will analyse your request and check whether a refund or another solution is possible.
Summary
For a refund or to clarify your concern, please contact the Bosch Smart Home Support via the contact form. Your case will be reviewed individually there, and you will receive a suitable solution.
The minimum contract term for the Home+ subscription depends on the option selected:
- Monthly subscription:The minimum contract term is one month. Ideal if you only want to use Home+ for a short period, such as during your vacation.
- Annual subscription:The minimum contract term is one year. This option makes sense if you want to use the service long-term.
No, the subscription is concluded once for a maximum of 3 controllers and automatically renews for the selected time period.
If you have a HOME+ subscription but currently do not own any Bosch Smart Home cameras, please note the following information:
Important notes:
- No price reduction: A reduction of the subscription price is not possible in this case. The HOME+ subscription includes various services and features, regardless of whether you own Bosch Smart Home cameras or not.
You can continue to use all other features included in the HOME+ subscription.
HomePlus - Operation
The following Buderus heat pumps are compatible with the Home+ function “Demand-optimised heating” if they are equipped with the LAN and radio module MX400:
- Logatherm WLW166i
- Logatherm WLW176i
- Logatherm WLW186i
- Logatherm WSW186i
The following Bosch heat pumps are compatible with the Home+ function “Demand-optimised heating” if they are equipped with the Connect Key K40RF:
- Compress 3800i
- Compress 5800i
- Compress 6800i
- Compress 7800i
- Compress 8800i
Features
Multi-System Control
Multi System Control
No, you can add both a controller that has already been set up and a new controller to your multi-system control.
After scanning the QR code on the controller, you will be asked to enter the system password if the controller has already been set up. With a new Smart Home controller, you will be asked to define a new password and then continue with the set-up of the Smart Home system.
To do so, follow the instructions in the Smart Home App for adding a further Smart Home system.
No, a separate data backup has to be created and saved for each controller.
This is only possible at controller level. Follow these steps:
- In the Bosch Smart Home App, switch to “More”.
- Go to “System”.
- Select “System protocol”.
- Press “Send system protocol”.
No, the remote access is mandatory if you would like to access via the Home+ service. However, the remote access can only be activated on site.
No, all controllers have the same functions.
If you would like to use the multi-system control on 2 Controllers that have the same Singlekey ID (for a holiday flat, for example), this is possible. Please observe the following points:
Important notes:
- No offsetting possible: Unfortunately it is not possible to offset the existing subscriptions against the new Home+ subscription.
- Cancelling existing subscriptions: If you already have an Audio+ and/or Cloud+ subscription, you have to cancel it in the respective AppStore in order to be able to use it within the Home+ subscription.
- Use within Home+: After cancelling, you can use Audio+ and Cloud+ within your Home+ subscription.
When teaching in a further Controller, you have to be near the Controller (on site). It is also necessary to activate the remote access (under More > System > Remote access) for later use.
If one of your Bosch Smart Home controllers breaks, the multi-system control remains in place.
Your subscription is linked to your SingleKey ID, not to the individual controller.
This means:
- You continue to have access to the service.
- You can add a new Smart Home controller as soon as you have received a replacement from Bosch Smart Home.
The subscription remains active. You can add any further Smart Home controller again. This can also be the controllers you have already used.
Yes, the installation process does not differ. You have to be on site to scan the QR code and press the button on the controller.
It is not possible to activate the alarm systems of all locations together. The alarm system has to be activated separately for each controller.
No, the scenarios and automations are created for the respective controller and are only valid there. Scenarios and automations cannot be used across controllers.
Workaround:
If you would like to be informed about a result in an automation or a scenario, you can create a notification for this in the respective scenario or automation.
In the Bosch Smart Home App you can remove a controller and replace it with a new one. Follow these steps:
- Open the Bosch Smart Home App on your mobile device.
- Switch to the settings or to the area in which your controllers are managed.
- Select the controller you would like to replace.
- Remove the selected controller.
- Add the new controller and follow the instructions in the App to configure it.
Yes, you can rename your controller in the multi-system control. Follow these steps:
- Open the Bosch Smart Home App on your mobile device.
- Go to “More” and select “My Smart Home systems”.
- Switch to the controller you would like to rename.
- Select the option “Rename”.
No, the scenarios and automations are created for the respective controller and are only valid there. Scenarios and automations cannot be used across controllers.
Workaround:
If you would like to be informed about a result in an automation or a scenario, you can create a notification for this in the respective scenario or automation.
No, the favourites do not apply to all mobile devices in your multi-system control. Each controller has its own favourites options. The favourites are defined per mobile device.
Currently up to three controllers can be controlled as part of the Home+ service, which is offered at a fixed price. It is possible that the introduction of additional products will make it possible to increase the number of controllers that can be controlled. Unfortunately we cannot provide more detailed information on this topic, as the information available is not sufficient to give a definitive answer.
Audio+/ Cloud+
AudioPlus CloudPlus
If you would like to know whether Audio+ is compatible with all camera generations and models, please note the following information:
Important notes:
Limited compatibility: Audio+ can only be used with the Bosch Smart Home indoor camera of the second generation. It is not compatible with other camera generations or models.
Make sure that you use the Bosch Smart Home indoor camera of the second generation in order to be able to use the Audio+ features.
If you have purchased a Home+ subscription and would like to use the Audio+ and Cloud+ features it contains with a camera that has a different SingleKey ID, please note the following points:
Important notes:
- Not possible with a different SingleKey ID: It is not possible to use the Audio+ and Cloud+ features of the Home+ subscription with a camera that has a different SingleKey ID. The same SingleKey ID must be used.
- Alternative option: You can purchase Audio+ and Cloud+ additionally for the cameras with a different SingleKey ID in order to use these features.
With this information you can make sure that you use the Audio+ and Cloud+ features correctly.
Optimal heat distribution (hydraulic balancing)
Optimised heat distribution (hydraulic balancing)
If the Home+ function “Optimised heat distribution” (automatic hydraulic balancing) is cancelled, the previously determined balancing does not remain in place.
The hydraulic balancing is reset.
Yes, the usual manual hydraulic balancing is mostly optimised for winter operation under full load. In spring, under partial load, the hydraulics can change.
The Home+ function “Optimised heat distribution” for the Radiator thermostat II [+M] checks the heating-up behaviour of the radiators every day and automatically makes settings to further optimise the heat distribution if necessary.
The Home+ function “Optimised heat distribution” (automatic hydraulic balancing) can only optimise the heat distribution meaningfully if it can “see” and control all relevant radiators via a Bosch Smart Home Radiator thermostat II [+M].
If even one radiator is not integrated, the function lacks part of the necessary information or control options. As a result, the heat distribution cannot be determined and adjusted ideally – which is why only partial introduction is not recommended.
The possible energy savings achieved with the Home+ function “Optimised heat distribution” (automatic hydraulic balancing) depend heavily on the respective building and the existing heating system.
No. There is no subsidy for the Home+ function “Optimised heat distribution” (automatic hydraulic balancing), as the corresponding subsidy is designed for a one-off payment.
The Home+ function “Optimised heat distribution” (automatic hydraulic balancing) currently does not work for underfloor heating.
Underfloor heating: the Room thermostat II 230V is not supported.
The function is currently only available for the Bosch Smart Home Radiator thermostat II [+M] in combination with Home+.
Yes, the Home+ function “Optimised heat distribution” (automatic hydraulic balancing) checks the heating-up behaviour of the radiators every day and dynamically adjusts the maximum valve opening.
Technically, the Home+ function “Optimised heat distribution” (automatic hydraulic balancing) replaces a manual hydraulic balancing by a specialist.
A manual hydraulic balancing that has already been carried out is therefore not a requirement for the service to work.
Important: As the function runs via a subscription in the Bosch Smart Home App and can be cancelled at any time, it is not eligible for subsidies.
Demand-Based Heating (K40/MX400 Integration)
Demand-Based Heating (K40/MX400 Integration)
Yes, the Home+ function “Demand-optimised heating” is based on room temperature control and therefore works with all water-based heating systems, whether with radiators or underfloor heating.
This requires Bosch Smart Home radiator thermostats (all generations) and the 230V room thermostats for underfloor heating (all generations).
- Demand-based temperature setting: Your Bosch Smart Home Radiator thermostats II [+M] or Room thermostats II measure the current heating demand in every room. From this, the Bosch Smart Home controller determines the room that currently needs the most heat. An exactly matching temperature setting for precisely this room is sent to the heat pump. This guarantees that the whole house is warm enough without the heat pump wasting unnecessary energy.
- Joint exchange at start-up and in everyday use:
- During set-up (initial): The Smart Home controller gets to know your heat pump and learns important basics at the start – for example, how many heating circuits there are in the house and what kind of heating system it is. In addition, the heat pump sends general status reports or, if need be, an error message directly to the Smart Home system.
- In daily operation: The devices continuously exchange the current desired temperature value (set point) of the heating circuits.
Yes, if the internet connection is lost, the function “Demand-optimised heating” (K40 / MX400 integration) remains active. The heating and the Smart Home controller communicate via the in-house Wi-Fi/LAN network as long as the router maintains the in-house Wi-Fi/LAN network.
In rooms controlled by Radiator thermostats II, a minimum valve opening can be set from which the respective room is taken into account.
To avoid frequent cycling of the compressor, the switch-on cycles are checked continuously and the heat demand of the Smart Home system is adjusted in order to prevent premature wear of the heating system.
Compatibility
Heating systems compatible with the Bosch Smart Home system*
HomePlus - Compatibility List for Demand-Optimized Heating (K40/MX400 Integration)
The following Buderus heat pumps are compatible with the Home+ function “Demand-optimised heating” if they are equipped with the LAN and radio module MX400:
- Logatherm WLW166i
- Logatherm WLW176i
- Logatherm WLW186i
- Logatherm WSW186i
The following Bosch heat pumps are compatible with the Home+ function “Demand-optimised heating” if they are equipped with the Connect Key K40RF:
- Compress 3800i
- Compress 5800i
- Compress 6800i
- Compress 7800i
- Compress 8800i
*Activation of the Home+ subscription or assistance from a specialist retailer required.
Get in touch with us.
A personal and professional service is important to us. If you have any questions or need professional personal support, please do not hesitate to contact us.