Plug Compact [+M] help

To install the Smart plug compact, first make sure that you have a Bosch Smart Home Controller and the Bosch Smart Home App and have successfully set up both. Now start the Bosch Smart Home App and select "Add device". Follow the instructions in the app.

To reset your Bosch Smart Home Smart plug compact, proceed as follows:

1. Remove your Smart plug compact from the socket.

2. While plugging it in, press and hold the button on top of the smart plug until the LED on the button flashes orange rapidly.

3. Briefly release the button and press again until the LED lights up green. The smart plug is now reset to factory settings.

Yes, the Smart plug compact can be integrated into the presence simulation.

To set a timer for your Bosch Smart Home Smart plug compact, add the corresponding Smart plug compact as a favorite. Select the favorite and then swipe to the right. You now have the option to set the desired times here.

Yes, using the button on the top of the device, you have the option to manually activate and deactivate the Smart plug compact on the device.

Yes, you can easily connect multiple Bosch Smart Home Smart plug compact in series.

To increase the range between the Smart Home Controller and a ZigBee3.0-enabled device, place the Bosch Smart Home Smart plug compact approximately halfway between the Smart Home Controller and the device to be reached.

Make sure that there are no major obstacles between the Smart Home Controller, Smart plug compact and the device to be reached.

No, smart plugs of any type must not be plugged in series. Please observe the safety instructions in the Smart Home App and in theOperating instructions.

Once the intended use "Heating" has been selected in the device management, the following heating device types can be connected to the Smart plug compact:

- Towel warmer
- Electric heater
- Radiant heater
- Infrared heater

It is important to note that the maximum switching power of 3680W must not be exceeded and additionally a Room thermostat II is required as a measuring device.

There is currently no known upper limit that restricts the number of Smart plug compact in a room. However, please note that with very large installations, the response speed of the devices may decrease.

The scope of delivery of the Bosch Smart Home Smart plug compact includes the quick start guide and the device itself.

Why can my Bosch Smart Home Smart plug compact only extend the range for certain devices?

The Bosch Smart Home Smart plug compact uses the ZigBee 3.0 wireless protocol. This protocol enables the smart plug to extend the range for other devices that also use ZigBee 3.0.

Compatible devices:

• Radiator Thermostat II [+M]
• Door/Window Contact II [+M]
• Door/Window Contact II Plus
• Room Thermostat II
• Room Thermostat II 230V
• Universal Switch II
• Light/Shutter Control II
• Dimmer
• Relay
• Outdoor Siren
• Twinguard
• Motion Detector
• Twist
• Water Detector
• additional Smart plug compact

These devices also use the ZigBee 3.0 protocol and are therefore compatible with the Smart plug compact.

Important notes:

• Only ZigBee 3.0 devices: The smart plug can only extend the range for devices that use the same wireless protocol.
  
  
• No support for other protocols: Devices that use other wireless protocols cannot benefit from the range extension.

Electrical or electronic devices that are no longer usable, as well as defective or used batteries, must be collected separately and disposed of in an environmentally sound manner (European Directive on Waste Electrical and Electronic Equipment). Use the country-specific return and collection systems for the disposal of waste electrical or electronic equipment.

The Smart plug compact saves the energy consumption every 30 minutes. If the Smart plug compact is removed from the socket, the information about energy consumption is lost from the last save point. When plugging in the Smart plug compact again, the energy consumption value can thus be slightly reset.

The Bosch Smart Home Smart plug compact receives firmware updates from time to time. These must be performed manually. If an update is available, you will receive a notification in the MessageCenter of the Bosch Smart Home App and information in the device management.

Yes, the Bosch Smart Home Smart plug compact can also be used without the Bosch Smart Home Controller. However, plugging in the smart plug is the only available function. For the full range of functions, please use the Smart Home Controller and the Bosch Smart Home App.

The Bosch Smart Home Smart plug compact is secured against children and pets with the help of a nipple.

If the Smart plug compact suddenly becomes unreachable, unplug it briefly and plug it back in.

If you suspect a technical fault, please contact our customer service.

Do not attempt to repair the device or power lines yourself.

The Smart plug compact has protection class IP 20.

No, the Smart plug compact must not be plugged into a power strip. Please refer to the safety instructions in theOperating instructions.

The Smart plug extends the range of the following products:

• Universal Switch (Flex)
• Shutter Control
• Light Control
• Door/Window Contact
• Radiator Thermostat
• Room Thermostat
• Room Thermostat Underfloor Heating (24V/230V)
• Smoke Detector

The Smart plug Plus also features power metering as well as the integration of electric heaters.

The Smart plug compact extends the range of the following products:

• Outdoor Siren
• Motion Detector
• Radiator Thermostat II
• Light/Shutter Control I
• Smoke Detector II
• Door/Window Contact II (Plus)
• Twinguard
• Twist
• Water Detector
• Additional Smart plug compact

The Smart plug compact also features a power metering function. Integration of electric heaters is not possible.

You can find the Smart plug compact wherever Bosch Smart Home devices are sold and in ourBosch Smart Home Shop.

The maximum switching capacity of the Bosch Smart Home Smart plug compact is 16A.

The Smart plug compact automatically extends the range between the Smart Home Controller and the following devices:

• Motion detector
• Smart lights (LEDVANCE)
• Twist
• Twinguard
• Water leak detector
• Smart plug compact

For the range extension to work, the Smart plug compact should ideally be plugged in halfway between your Smart Home Controller and the device with reception problems. The range extension cannot be switched off.

Note:
The Smart plug automatically extends the range of other Zigbee devices. If it is disconnected from the power supply (e.g. by unplugging), the amplification is lost and the wireless network rebuilds itself. As a result, some devices may temporarily or permanently lose connection to the Smart Home Controller.

No, the Smart plug compact is not approved for use in outdoor areas. If used outdoors, all claims for replacement of the defective device will be void.

No, the Bosch Smart Home Plug compact does not offer surge protection.

The Smart Home Smart plug compact does not have a USB port.

Yes, the Smart plug compact has a switch for manual operation of the device.

The power consumption in standby mode is < 1 watt.

Yes, the Bosch Smart Home Smart plug compact can also be controlled via voice assistants such as Alexa, Google Assistant and Apple HomeKit.

For the partner integration, the Bosch Smart Home Controller including Bosch Smart Home App (iOS, Android) is required.

In the greater Stuttgart, Berlin, Hamburg, Hanover, Mannheim, Munich, Cologne, Frankfurt and Ruhr areas, you have the opportunity to obtain advice on site. You can find more information under the following linkLink.

Influence of Bosch Smart Home:

• Bosch Smart Home only provides the updates for the Bosch Smart Home [+M] devices.
• How and when the update arrives in your Matter environment is outside the sphere of influence of Bosch Smart Home.

Troubleshooting steps

Restart the Matter controller:

• Restart your Matter controller.
• After a restart, the updates are often reassigned to the connected end devices.

Reset the device to factory settings:

• Reset the Bosch Smart Home [+M] device to factory settings.
• Then pair the device again.

Check the network connection:

• Make sure that your network is stable and that there are no connection problems.

Contact the manufacturer of the Matter controller:

• If you have further questions on this topic, please contact the support team of the manufacturer of your Matter controller.

If you want to manually switch your Bosch Smart Home [+M] device from Zigbee to Thread or vice versa, please follow these steps:

1. Press and hold the control button on the device for at least 5 seconds.

2. Wait until the status LED starts flashing.

• If the LED flashes blue, the switch from Zigbee to Matter mode was successful. (Exception: the Door/window contact II [+M] flashes green.)
• If the LED flashes orange, the switch from Matter mode to Zigbee was successful.

With these simple steps, you can change the radio standard of your Bosch Smart Home device as required. If the Bosch Smart Home [+M] device is already paired with a controller, it must first be reset to factory settings before the radio standard can be changed.

If you want to operate your Bosch Smart Home [+M] product in a Matter system, you need the following components:

Thread Border Router: In Matter mode, the Bosch Smart Home [+M] product communicates via Thread, not via Wi-Fi or Bluetooth. A Thread Border Router is therefore required.

Matter controller: This controls the communication and management of the Matter devices. The Matter controller is often also a Thread Border Router, but this is not always the case. Please check this in advance.

Use in the Bosch Smart Home system

If you want to use your Bosch Smart Home [+M] product in the Bosch Smart Home system, you need the Bosch Smart Home controller.

Summary

Matter system: Thread Border Router and Matter controller

Bosch Smart Home system: Bosch Smart Home controller

Make sure that you have the right devices for your system to ensure smooth integration.

The radio technology used depends on the system in which the Bosch Smart Home [+M] device is operated:

In the Bosch Smart Home system:

If the Bosch Smart Home [+M] device is paired with a Bosch Smart Home controller, it communicates via the Zigbee radio standard.

In a Matter system:

If the Bosch Smart Home [+M] device is integrated into a Matter system and operated via a Matter controller / Thread Border Router, it uses the Thread radio standard.

Bosch Smart Home controller: communication standards

The Bosch Smart Home controller currently uses the Zigbee radio standard to communicate with Bosch Smart Home [+M] devices.

Important information:

• Not a Matter controller: The Bosch Smart Home controller does not support the Matter standard.
• No Thread communication: The Bosch Smart Home controller does not use the Thread standard.
• Restrictions for third-party devices: Third-party Matter or Thread devices cannot be connected directly to the Bosch Smart Home controller.

This information helps you to better understand the compatibility of your Bosch Smart Home controller with other devices.

Bosch Smart Home [+M] devices use the Thread radio standard by default. But don't worry if you want to pair the [+M] device with a Bosch Smart Home controller via Zigbee:

• The switch from Thread to Zigbee takes place automatically during pairing, so you do not need to worry about the change. Only Bluetooth must be switched on on your mobile device.
• A switch in the other direction, from Zigbee to Thread, would not have been possible automatically.

In summary: Using Thread as the default offers flexibility and convenience for the Matter system, without any disadvantages for the Bosch Smart Home system.

Using 230V Thread devices:

• Bosch Smart Home [+M] devices that are connected directly to the 230V mains extend the radio network they communicate with.
• These devices act as repeaters and strengthen the Thread network (mesh).
• If you control the [+M] device with a Matter controller via Thread, the Thread range is extended by the Thread network (mesh).

How to extend the range of your Thread network

Place 230V devices strategically:

• Make sure that 230V devices are evenly distributed throughout your home to ensure optimum network coverage.

Update the software:

• Make sure that both your Bosch Smart Home devices and the Matter controller have the latest software.

If your Bosch Smart Home [+M] devices have very high battery consumption, this may be due to the current limitations of Matter 1.1:

No “standby” mode in Matter 1.1:

• Matter 1.1 currently does not support a “standby” mode for devices integrated with a Matter controller.
• This leads to higher battery consumption.

Influence of Bosch Smart Home:

• Bosch Smart Home has no influence on this.

What you can do

Update the software:

• Make sure that both your Bosch Smart Home [+M] device and the Matter controller have the latest software.

Contact the manufacturer of the Matter controller:

• Contact the support team of the manufacturer of your Matter controller.
• The manufacturer may be able to offer you specific solutions or updates.

To improve your product experience, we recommend using your Bosch Smart Home [+M] device in combination with the Bosch Smart Home controller.

Control by the Matter controller:

• Communication between your Bosch Smart Home [+M] device and the Matter controller is controlled by the third-party controller.
• Bosch Smart Home has no influence on this control.

Range:

• Make sure that the Bosch Smart Home [+M] device is within range of the Thread Border Router.
• You can extend the range with a Thread device that is connected directly to the 230V mains.

Sources of interference:

• Make sure that the radio signals of the devices are not disrupted by other devices.

Check the network protocol:

• Bosch Smart Home [+M] devices use the “Thread” network protocol for data transmission.
• Make sure that your hub or controller is a Thread Border Router.

Contact the controller manufacturer's support:

• Contact the customer support of the manufacturer of your Matter controller.
• The manufacturer can offer specific support and solutions.

To improve your product experience, we recommend using your Bosch Smart Home [+M] device in combination with the Bosch Smart Home controller.

How third-party providers display devices

The way in which a third-party provider displays smart home devices in its app can vary.

Bosch Smart Home has no influence on how devices are displayed in third-party apps.

Update the software:

• Make sure that both your Bosch Smart Home [+M] device and the third-party app have the latest software.

Contact the manufacturer of the app:

• Contact the manufacturer of the Matter app or of the Matter controller directly.
• The manufacturer can offer specific support and solutions.

To improve your product experience, we recommend using your Bosch Smart Home [+M] device in combination with the Bosch Smart Home controller.

If you cannot connect your Bosch Smart Home [+M] device to a third-party Matter controller, please proceed as follows:

Check compatibility:

• Make sure that your Bosch Smart Home [+M] device and the Matter controller are compatible. The Matter controller must have an integrated Thread Border Router, or a separate Thread Border Router is required.
• Check the instructions and specifications of both devices.

Update the software:

• Make sure that both your Bosch Smart Home [+M] device and the Matter controller have the latest software.

Contact the manufacturer of the Matter controller:

• The manufacturer of the controller or of the Matter app can provide specific information and support.
• The problem could be related to the way the third-party provider integrates devices into its system.

To improve your product experience, we recommend using your Bosch Smart Home [+M] device in combination with the Bosch Smart Home controller.

If you pair your Bosch Smart Home [+M] devices via a third-party Matter controller, the available functions depend on the Matter version installed on the controller and on the third-party app. Here are some points you should note:

• The functions can vary depending on the Matter version and the third-party app.
• At present, many third-party apps often offer fewer functions than the Bosch Smart Home App.

Please note that functionality and compatibility are constantly being improved, so future updates may enable more functions for your [+M] devices in third-party apps. However, Bosch Smart Home has no influence on this.

To improve your product experience, we recommend using your Bosch Smart Home [+M] device in combination with the Bosch Smart Home controller.

Pairing Bosch Smart Home [+M] devices with the Bosch Smart Home controller II

You can easily pair [+M] devices with your Bosch Smart Home controller II via Zigbee. Follow these simple steps:

1. Activate Bluetooth: Make sure that Bluetooth is switched on on your mobile device.

2. Open the app: Start the Bosch Smart Home App.

3. Add device:

• Go to “More”.
• Select “Devices”.
• Tap “Add device”.

4. Follow the pairing wizard: Follow the instructions in the app to pair the device.

Pairing via Thread

In addition to Zigbee, [+M] devices can also be paired with Matter controllers from other manufacturers via Thread.

Switching between Thread and Zigbee

You can switch between Thread and Zigbee at any time. Please note, however, that the Smart Home [+M] device must be reset if it has already been paired with a controller.

Advantages of Bosch Smart Home [+M] devices

• Flexibility: [+M] devices offer you maximum flexibility for now and the future.
• Compatibility: Use both Zigbee and Thread, depending on your needs.

The [+M] symbol indicates that a Bosch Smart Home device is compatible with the Matter connectivity standard (via Thread). Here are the most important points you need to know:

• [+M] indicates that the Bosch Smart Home device supports the Matter standard.
• A Bosch Smart Home device with this symbol can be paired with another manufacturer's Matter controller via Thread technology.
• Despite the [+M] marking, the Bosch Smart Home device can still be paired with the Bosch Smart Home controller via Zigbee.

In summary:

If you see a Bosch Smart Home device with the [+M] symbol, it works with the Matter standard and you can connect it to a suitable (Thread-capable) controller.

At the same time, it remains compatible with the Bosch Smart Home controller via Zigbee. However, you have to decide whether you integrate the device into a Matter system or into a Bosch Smart Home system.

If you pair your Bosch Smart Home [+M] devices via a third-party Matter controller, the available functions depend on the Matter version installed on the controller and on the third-party app.

For Matter bindings, the respective provider of a Matter controller must implement the corresponding adjustments.

If you have questions about support for Matter bindings, please contact the support team of the manufacturer of your Matter controller.