Help for Eyes indoor camera II

Please check if your smartphone is in the same WLAN network as your camera and if there is sufficient signal strength. You can easily check this with your smartphone by checking the WLAN icon on your smartphone at the installation location. This should be at least two out of three bars. If your camera flashes alternately green and red after the QR code detection (360° indoor camera) or after the direct WLAN connection with your smartphone (Eyes indoor camera II), it could not register in your WLAN network. Check your WLAN password and try again. If the camera flashes red and blue alternately, the connection to the Bosch Cloud could not be established.

The 5GHz WLAN is mainly required for the transmission of very large amounts of data over a short distance and is not necessary for the application area of an HD Security camera. By using the 2.4 GHz WLAN, larger ranges and thus a more stable image transmission are possible.

Activating the location data is necessary because the app also gets access to the smartphone's WLAN settings with this release. The smartphone connects to the WLAN that the camera opens during the subsequent startup step.

You can install the Bosch Smart Home Eyes indoor camera II in a few simple steps. All you need is the free Bosch Smart Camera app and the accessories included in the package.

Please also note the operating / installation instructions under the followingLink.

You can restore the delivery state of the device as follows:

Use a suitable object to press the reset button for at least 8 seconds until the camera flashes red. The device then restarts.

Please note that it may take some time until the camera is ready for operation again. The renewed readiness for operation is signaled by green flashing.

When resetting to factory settings, the device settings and all recordings still on the camera are deleted. The login information for your Bosch account in the app is retained.

If necessary, remove the device additionally in the Bosch Smart Camera app under Settings for the corresponding camera. To teach in again, add it again using the usual teach-in process.

Please also see our reset video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following addressLink.

The product is only suitable for use in residential houses, apartments and rooms with use similar to living space and may only be used indoors together with original Bosch Smart Home components.

Any other use is not in accordance with the intended use. Any resulting damage is excluded from liability.

If your camera installs a firmware update, the status LED flashes yellow. This state is automatically terminated after approx. 1 hour.

If the camera cannot read the QR code during startup, the status LED flashes green.

Please check the following points:

- Did you press the sensor button on the camera head during installation?

- Does the camera light up blue after pressing the sensor button?

- During the first start-up, a zero-day update is installed, during this process the camera also flashes green. This process takes approx. 1 hour.

If the camera cannot establish a connection to your WLAN during startup, the status LED flashes red/green.

Please check the following points:

- Is the correct network key entered?

- Is the smartphone on the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the signal strength of the WLAN at the camera location sufficient?

If necessary, you can amplify the signal with a repeater

- Is WPA2 or WPA3 enabled in your router's security settings?

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is there any security or anti-virus software installed on your smartphone?

Please disable this software during installation.

- Do you have a DS-Lite connector?

In some cases, problems may occur. Please check with your provider if a switch to dual-stack is possible.

No video analysis algorithm achieves 100% correct detection of events as a human would. Ideally, choose a location from which the camera has a view of possible walking paths of people. The algorithm is optimized to detect upright walking adult humans. Partially obscured people, people not moving, and people in unusual positions are not always classified as people. If persons are only in the camera's field of view for a short moment, and lighting conditions (e.g. backlighting) make detection difficult, this can also impair person recognition. In rare cases, depending on the perspective and lighting conditions, animals can also be interpreted as people.

The camera lights up red when recording clips and flashes red when a user has started a live stream of the camera. The red glow of the status LED in these cases serves to make people in the room aware that they are being filmed.

If you want to switch off the red glow of the status LED, e.g. because it is more important to you that the camera is not seen, this function can be deactivated in the camera settings under the item "More" >> "Status LED".

This is possible under "Settings >> More >> Power LED".

A siren is installed in the camera. The siren can reach a volume of >75dB in case of an alarm. The siren can be triggered manually via the siren button in the app and it sounds during automatic alarms. If the pre-alarm is activated in the alarm settings in the app, a quieter warning tone sounds before the alarm.

In the event of an alarm, you will receive push notifications, if enabled, on your smartphone. You will receive this notification in case of pre-alarm (if enabled), as well as in case of actual alarm.

Use the sensitivity setting to optimize motion detection and person detection. At the highest two levels, movements and persons behind glass panes are also detected. Depending on the lighting conditions and the perspective of the camera, high sensitivity can also lead to false alarms in individual cases.

You can specify for zones whether all movements or only movements of people should trigger clip recording in the zone.

Our cameras currently support turning on and viewing the live stream on video-compatible devices.

Our outdoor cameras additionally support the switching on and off of the light.

With the help of an infrared light, the camera can also record in the dark with a detection range of about 8m.

The outdoor camera has a built-in front light for recording at night. This even enables color recordings at night.

You can use two-way communication by means of the camera and the Bosch Smart Home Camera app. This means that the camera has both a microphone and a speaker.

Under "Settings" >> "Events" you can define which activities should lead to a clip recording. With the "All movements" option, all detected movements lead to a clip recording. With the "People" option, only video clips are recorded if people are detected in the image. In addition, detection can be limited to zones.

The camera must not be in privacy mode for this configuration, i.e. the camera head must be extended. This can be found under "Settings" >> "Events" >> "Motion on".

The main alarm of the camera is automatically "muted" after 300s (or 5min), i.e. the status LED on the camera and the siren go off. The alarm function remains active. The next activity detected by the camera will again directly lead to an active alarm with siren and flashing LED without delay and without pre-alarm.

You can mute an automatic alarm via the "Siren" button. i.e. the status LED on the camera and the siren go off. The alarm function remains active. The next activity detected by the camera will again directly lead to an active alarm with siren and flashing LED without delay and without pre-alarm.

To turn off the automatic alarm function, please deactivate the "Automatic Alarm" button or put the camera into privacy mode.

The camera does not record event data or clips in the event of a temporary loss of the Internet connection. Furthermore, you will not be able to access previously recorded clips during this time. Once the connection is restored, you can access your recorded clips again as usual.

You can create motion zones under "Settings" >> "Events". When clicking on "Add Motion Zones" you can individually create your zones and distinguish whether your camera should capture all movements or only persons within this zone.

Power LED = In the center of the top of the camera head

Status LED = The outer LED ring on the top of the camera head

Events that are detected by the camera cause video clips to be recorded. You can define which activities are to be detected in the camera settings under "Events". For movements, you can select whether all movements or only movements by people should be recorded. In addition, you can select that sounds of a certain volume serve as triggers.

If your camera is integrated with the Bosch Smart Home system, alarms from the system can also result in clip recordings.

When your camera detects an activity, the camera will sound an alarm and the camera's LED will flash red. You can configure this "automatic alarm" under "Settings" >> "Automatic alarms".

In the event of an alarm, an alarm tone sounds and the LED ring flashes red. In addition, you will also be notified of the alarm in the app and via push notification (if push notification is activated).

The Eyes indoor camera II distinguishes moving people from other movements. Person detection is used to reduce false alarms and avoid irrelevant clip recordings, for example triggered by pets. Person detection is optimized to detect people moving in rooms (e.g. entering or leaving a room).

Person detection is optimized to detect persons moving in rooms (e.g. entering or leaving a room).

To ensure that your camera can capture movements and people well, place the camera on a flat surface (table, shelf, refrigerator) at a height of at least 0.8 m (32 ft).

Ideally, choose a location from which the camera has an unobstructed view of possible walking paths of people.

For a reliable function of the person detection, a person should be visible in the image for longer than 3 seconds.
If a person moves very slowly or at a long distance from the camera (>6m), the detection quality may be impaired.
The higher the camera is positioned, the better and faster it can detect people.
The camera detects people more easily when they move across the camera's field of view.
If possible, people should be unobscured by furniture or plants within the camera's field of view.
Also avoid direct light into the camera lens, as this can interfere with detection.

At the highest two levels of the sensitivity controller, the detection of persons or movements also works through glass panes. The additional infrared sensor in the lower area of the camera is then not used as a second factor for detection.

With motion zones, you select only certain image areas that you want to keep a special eye on. For motion zones, you can specify whether all motion or only people should be captured in the zone.

In some image areas, motion or people should not trigger clip recording. Images of people on screens, mirror images of motion, or people in windows or mirrors can also result in unwanted clip recording. Use the zone functions to exclude such areas and restrict detection to specific image areas that are relevant.

You can find the exact system requirements of our Bosch smart home camerashere.

Privacy mode describes the state in which your camera is still on, but the camera head with the lens is retracted. This means that no movement can be detected. You can trigger the privacy mode by touching the camera head. Touching it again will return the camera to the old mode.