Twist help
Questions about your Twist?
Questions about your Twist? You can find installation videos, instructions and answers to frequently asked questions here.
The most frequently asked questions about installing the Twist
Twist - Installation
How can I perform a reset on the Bosch Smart Home Twist (factory setting)?
To perform a reset on your device, please proceed as follows: 1. Remove the batteries. 2. Then, while inserting the batteries, press the upper button until the display shows "Reset". 3. Release briefly and press the button again until the display shows "Twist". Afterwards you can reconnect the device as usual.
How do I mount the Bosch Smart Home Twist (installation, assembly)?
The Bosch Smart Home Twist can be attached to any flat surface thanks to its adhesive surfaces. In addition, the Twist can be used flexibly in any room. Please also note the operating / installation instructions under the following link. Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel under the following link.
The most frequently asked questions about the operation of the Twist
Twist - Operations
The display shows "Connection lost" after an entry. What can I do (Bosch Smart Home Twist)?
The signal strength between your Twist and the Smart Home Controller is weak. Possible causes: There are too many walls between the devices. The walls between the devices are too solid. The distance between the devices is too great. Recommendations: Avoid obstacles between the units. Reduce the distance between the units. If you still have questions or problems with the integration, please contact our customer support.
The display reacts slowly to inputs. Why is that (Bosch Smart Home Twist)?
This behavior results from the e-paper technology used. Due to the energy-saving design, the display only consumes power when the display changes. In return, this happens only slowly.
The display sometimes flickers. What's that (Bosch Smart Home Twist)?
45 seconds after an interaction or status change, the display image of the Bosch Smart Home Twist refreshes. This is to avoid the so-called "ghosting" effect. This is when you see fragments of letters and symbols in the display that should not be shown at all.
I have forgotten the combination for the alarm system, what can I do (Bosch Smart Home Twist)?
Using the Bosch Smart Home App, you can display your current alarm code again under "Services" -> "Alarm System" -> "Settings" (gear wheel in upper right corner) --> "Deactivation Code" -> "Show Code".
My display shows gray pixel errors. What can I do (Bosch Smart Home Twist)?
Direct sunlight can lead to these pixel errors. After an automatic display refresh these should disappear (45 seconds after an interaction or status change, the display image of the Bosch Smart Home Twist is automatically refreshed).
The battery indicator shows no battery status. What does that mean (Bosch Smart Home Twist)?
This error is also expressed by the fact that the last function is visible in the twist, the connection is bad according to the app but the twist cannot be operated and appears frozen. It is possible that the tabs in the battery compartment of the Twist which are connected to the positive / negative pole of the battery, have been bent when falling down. This can be seen, for example, when the batteries in the Twist slide back and forth. Please try to bend the tabs up again with a pen or similar.
Can I also switch my Bosch Smart Home Cameras on / off via the Twist?
You can create appropriate scenarios for this purpose, which can then be triggered by the Twist.
The battery indicator shows no battery status. What am I doing wrong (twist)?
This may be due to the fact that you are not using alkaline batteries, in which case please make sure that you only use alkaline batteries.
I see fragments of symbols, lettering or stripes in the display, which is actually not active. Are they burned in (Twist)?
Wait about three minutes, the display refreshes about every 45 seconds. If you want to be on the safe side, remove the batteries and press the buttons on the twist. Then reinsert the batteries. Now the display is refreshed basically - the fragments should have disappeared. If you still have questions or problems with the integration, accessibility or use of the device, please contact our customer support.
How do I deactivate the alarm system via the Twist, if the security is set up with a code?
Select the alarm system via your twist (turn or press left/right). Now press the lower button on your twist. Enter the code and press the lower button again.
Which alarms can I view and switch off via the twist (alarm system)
You can activate and deactivate your alarm system via the Twist. In addition, any smoke or burglar alarms and the room in which these alarms were triggered are displayed.
What features are available to me when using Twist with my Bosch Smart Home System?
In addition to the in-wall light control, you can switch your Smart Plug via the Twist, change the room temperature via your smart radiator thermostats, control individually defined scenarios and operate your roller shutter control. In addition, you can deactivate your alarm system on the Twist using a code you define. Please note that parts of the described products and their functions may only be available in Germany and Austria.
General information about the twist
Twist - General Information
The Twist often loses the connection to the smart home controller. What can I do?
The initial situation is as follows: The twist loses the connection to the smart home controller quite often (represented by a corresponding symbol on the twist, among other things). A possible cause may be that the ZigBee and Wi-Fi signals overlap because ZigBee and Wi-Fi use the 2.4 GHz frequency band simultaneously. If this is the case, the connection may be terminated. Please check which channel your 2.4 GHz Wi-Fi is on. It is recommended that you use only channels 1, 6 or 11 for Wi-Fi: 1. If the 2.4 GHz Wi-Fi is on channel 1, we recommend switching to channel 6 or 11. 2. If it is on channel 6, switch to either channel 1 or 11. 3. If it is set to channel 11, we recommend changing to either channel 1 or 6. Please note that changing the Wi-Fi channel may cause performance problems. Normally, the "automatically set" channel is sufficient, but unfortunately it may interfere with the ZigBee signal.
Why doesn't the twist have any lighting (Backlighting)?
The display of the Twist has a very high contrast, which makes it easy to read even in twilight. In order to achieve the desired long battery life, the Twist's display is not illuminated separately.
Is the Bosch Smart Home Twist waterproof / splashproof?
The Bosch Smart Home Twist is IP20 rated and is therefore neither waterproof nor splashproof.
What is the maximum number of functions I can control with my Bosch Smart Home Twist?
A maximum of 32 functions / function assignments are available per Bosch Smart Home Twist.
What is the difference between the Bosch Smart Home Twist and the universal switch / universal switch flex?
In addition to a user-friendly ePaper display, the Bosch Smart Home Twist also offers more functions. It supports up to 32 switchable functions and the option of deactivating the alarm system with password protection.
What exactly does the Bosch Smart Home Twist come with?
You will find the exact scope of delivery of the Bosch Smart Home Twist on the corresponding product page of our webshop. Please follow this link.
What is the difference between the Bosch Smart Home Twist and the universal switch / universal switch flex?
In addition to a user-friendly ePaper display, the Bosch Smart Home Twist also offers other functions. It supports up to 30 switchable functions and the option to deactivate the alarm system with password protection.
Why does Bosch Smart Home use an ePaper display on the Twist?
The ePaper technology is a very energy efficient technology that allows you to operate the Twist for 2 years without changing the battery.
Videos
Instructions
Further information
Technical Data
Box contents
- 1 Twist
- 2 Alkaline Batteries 1,5V AAA (LR03)
- 1 wall mount incl. tape
- 3 installation instructions (DE, EN, FR)
In conjunction with the sale of batteries or supply of devices that contain batteries, we are obligated to point out the following:
Used batteries should not be disposed of in the household rubbish. Consumers are obligated to take batteries to a suitable collection point provided by retailers or municipalities. You can return used batteries of models that we stock or have stocked in our product line to our shipping warehouse (Bosch Thermotechnik GmbH, Spare parts logistics, Justus-Kilian-Strasse 1, D-35457 Lollar) at no charge.
The symbols on the batteries have the following meaning:
The symbol of the garbage can crossed out by an X means that the battery must not be disposed of in household waste.
Pb = Battery contains more than 0.004 percent lead by mass<br> Cd = Battery contains more than 0.002 percent cadmium by mass<br> Hg = Battery contains more than 0.0005 percent mercury by mass
Please note the instructions above.
Manuals
Call us.
Call us about your request. We will be happy to help you personally and competently.
0808 1011 151
(toll-free service number for calls from UK)
0808 1011 151
(toll-free service number for calls from UK)