Information on the replacement of defective products

Our service for you

With Bosch Smart Home products, you enjoy top quality. However, should a defect occur in one of your Bosch Smart Home devices, we regret this very much - and offer you our usual good service in this case as well. We will make sure that your Smart Home is quickly fit again.

A two-year manufacturer's warranty from Robert Bosch Smart Home GmbH applies to purchases of Robert Bosch Smart Home products made by December 31, 2021.

The relevant procedure in the event of a warranty claim is described in detail on this page.

If you have any further questions on the subject of replacement claims, our service team will be happy to help you.

How do I submit a replacement application?

If you have purchased your product at, then first log in to your Bosch Smart Home user account with your access data.

  • Forgotten your password? Get a new one here.
  • Bought it somewhere else? Or you don’t have a customer account yet? Please register here first.

Click on “My account” under the menu item “Orders”. In the sub-item “Replace item”, select the product you want to exchange from the list.

Briefly describe the reason for your complaint or, if applicable, provide the incident number of our service team and submit the request.

You will receive a confirmation by e-mail. Our service team will contact you, explain the further steps and send you the free return voucher for your existing product by e-mail.

Where can I send my existing product?

Return the existing, defective product to us free of charge within 14 days of receiving your new product.

The best way to do this is to use the packaging of the new product and the free return note that you received by e-mail.

If you have lost the return slip or have not yet received it, please contact our service team.

If you do not return the product to be replaced to us, we will have to charge you for the newly sent replacement product.

Note: Returns that are not sent to us using the free return shipping label will be returned to you, which will delay the processing of your replacement request. Any additional shipping costs incurred cannot be reimbursed.