Information on the replacement of defective products
Our service for you
With Bosch Smart Home products, you enjoy top quality. However, should a defect occur in one of your Bosch Smart Home devices, we regret this very much - and offer you our usual good service in this case as well. We will make sure that your Smart Home is quickly fit again.
A two-year manufacturer's warranty from Robert Bosch Smart Home GmbH applies to purchases of Robert Bosch Smart Home products made by December 31, 2021.
The relevant procedure in the event of a warranty claim is described in detail on this page.
If you have any further questions on the subject of replacement claims, our service team will be happy to help you.
How do I submit a replacement application?
If you have purchased your product at www.bosch-smarthome.com, then first log in to your Bosch Smart Home user account with your access data.
- Forgotten your password? Get a new one here.
- Bought it somewhere else? Or you don’t have a customer account yet? Please register here first.
Click on “My account” under the menu item “Orders”. In the sub-item “Replace item”, select the product you want to exchange from the list.
Briefly describe the reason for your complaint or, if applicable, provide the incident number of our service team and submit the request.
You will receive a confirmation by e-mail. Our service team will contact you, explain the further steps and send you the free return voucher for your existing product by e-mail.
Where can I send my existing product?
Return the existing, defective product to us free of charge within 14 days of receiving your new product.
The best way to do this is to use the packaging of the new product and the free return note that you received by e-mail.
If you have lost the return slip or have not yet received it, please contact our service team.
If you do not return the product to be replaced to us, we will have to charge you for the newly sent replacement product.
Note: Returns that are not sent to us using the free return shipping label will be returned to you, which will delay the processing of your replacement request. Any additional shipping costs incurred cannot be reimbursed.
How can I return a Bosch Smart Home product (withdrawal)?
You can return any Bosch Smart Home product to us 14 days after receipt without giving any reason. Use the convenient return service in our online shop. Log in to your customer account, select "Cancel" for the corresponding order and complete the process. You will receive all necessary documents for the free return shipment by e-mail from us.
Is it possible to return the product after the return period (revocation, guarantee)?
A return or replacement of your components after the various return periods (depending on the procedure: revocation, guarantee) is not yet planned. Please contact our customer support to help solve your problem and discuss the possible options.
How much does a return (revocation, replacement) cost?
Bosch Smart Home will cover the costs of the return shipment via UPS or DHL and return slip for you. We will send you a suitable label by e-mail as soon as you have applied for the return shipment (within the scope of a revocation or a replacement application) in our online shop.
What is a replacement request and how do I create it (web shop, online shop, return, replacement delivery, cancellation)?
A replacement request offers you the opportunity to exchange a supposedly defective device for a functioning one. For this purpose, after examination and confirmation of the request by our customer service, the corresponding return documents will be sent to the e-mail address known to us. The following procedure must be followed, regardless of whether you purchased in our online shop or via another channel: 1. Log in to our online shop using your Bosch ID. If you have not purchased in our shop, please create an account now. 2. Go to your order history (even if you did not buy from us, the history will be empty). Here you will find the link "replace item". 3. Please go through the following process (incl. address verification, selection DHL / UPS etc.) and send the request. Please be sure to include the ticket / process number if you are already in contact with our customer support. Our customer support will now check and will contact you if necessary to solve the problem otherwise. Please contact our customer support if you have any questions regarding a transaction.
In case of revocation or return, can the shipping service provider be chosen freely (replacement delivery)?
Yes, you can choose between DHL or UPS as your shipping service provider for revocation or return. Please make this choice when creating your revocation or return in our online shop. If you have ordered as a guest, please contact our customer support directly.