2-year manufacturer’s warranty

Our service for you

With Bosch Smart Home products, you can enjoy proven quality. Should a warranty claim ever arise with your Bosch Smart Home device, we regret this very much – and offer you our usual good service in this case as well. Take advantage of our warranty terms and we’ll make sure your smart home is back up and running quickly.

2-year
warranty...

Beyond the legally prescribed warranty, we offer you a voluntary 2-year manufacturer’s warranty on all our products.

...no matter where you bought the product...

You can make a warranty claim for your Bosch Smart Home devices with us, no matter where you bought them. Only a proof of purchase is required.

...with free return shipping to us.

If the warranty is invoked, we will provide you with a replacement unit within the shortest possible time. You can return your old device free of charge.

How do I submit a warranty claim?

If you have purchased your product at www.bosch-smarthome.com, then first log in to your Bosch Smart Home user account with your access data.

Forgotten your password? Get a new one here.

Bought it somewhere else? Or you don’t have a customer account yet? Please register here first.

Click on “My account” under the menu item “Orders”. In the sub-item “Replace item”, select the product you want to exchange from the list.

Briefly describe the reason for the warranty claim or, if applicable, quote the incident number of our service team and submit the claim.

You will receive a confirmation by e-mail. Our service team will contact you, explain the further steps and send you the free return voucher for your existing product by e-mail.

Note: Please also note our respectively valid warranty conditions.

Where can I send my existing product?

Return the existing, defective product to us free of charge within 14 days of receiving your new product.

The best way to do this is to use the packaging of the new product and the free return note that you received by e-mail.

If you have lost the return slip or have not yet received it, please contact our service team.

If you do not return the product to be replaced to us, we will have to charge you for the newly sent replacement product.

Note: Returns that are not sent to us using the free return shipping label will be returned to you, which will delay the processing of your warranty claim. Any additional shipping costs incurred cannot be reimbursed.