2-year manufacturer’s warranty
Our service for you
With Bosch Smart Home products, you can enjoy proven quality. Should a warranty claim ever arise with your Bosch Smart Home device, we regret this very much – and offer you our usual good service in this case as well. Take advantage of our warranty terms and we’ll make sure your smart home is back up and running quickly.
Beyond the legally prescribed warranty, we offer you a voluntary 2-year manufacturer’s warranty on all our products.
...no matter where you bought the product...
You can make a warranty claim for your Bosch Smart Home devices with us, no matter where you bought them. Only a proof of purchase is required.
...with free return shipping to us.
If the warranty is invoked, we will provide you with a replacement unit within the shortest possible time. You can return your old device free of charge.
How do I submit a warranty claim?
If you have purchased your product at www.bosch-smarthome.com, then first log in to your Bosch Smart Home user account with your access data.
Click on “My account” under the menu item “Orders”. In the sub-item “Replace item”, select the product you want to exchange from the list.
Briefly describe the reason for the warranty claim or, if applicable, quote the incident number of our service team and submit the claim.
You will receive a confirmation by e-mail. Our service team will contact you, explain the further steps and send you the free return voucher for your existing product by e-mail.
Note: Please also note our respectively valid warranty conditions.
Where can I send my existing product?
Return the existing, defective product to us free of charge within 14 days of receiving your new product.
The best way to do this is to use the packaging of the new product and the free return note that you received by e-mail.
If you have lost the return slip or have not yet received it, please contact our service team.
If you do not return the product to be replaced to us, we will have to charge you for the newly sent replacement product.
Note: Returns that are not sent to us using the free return shipping label will be returned to you, which will delay the processing of your warranty claim. Any additional shipping costs incurred cannot be reimbursed.
Is it possible to return the product after the return period (revocation, warranty, guarantee)?
What is a replacement request and how do I create it (web shop, online shop, return, replacement delivery, cancellation)?
A replacement request offers you the opportunity to exchange a supposedly defective device for a functioning one. For this purpose, after examination and confirmation of the request by our customer service, the corresponding return documents will be sent to the e-mail address known to us. The following procedure must be followed, regardless of whether you purchased in our online shop or via another channel: 1. Log in to our using your Bosch ID. If you have not purchased in our shop, please create an account now. 2. Go to your order history (even if you did not buy from us, the history will be empty). Here you will find the link "replace item". 3. Please go through the following process (incl. address verification, selection DHL / UPS etc.) and send the request. Please be sure to include the ticket / process number if you are already in contact with our customer support. Our customer support will now check and will contact you if necessary to solve the problem otherwise. Please contact our if you have any questions regarding a transaction.
How much does a return (revocation, replacement) cost?
How can I return a Bosch Smart Home product (withdrawal)?
You can return any Bosch Smart Home product to us 14 days after receipt without giving any reason. Use the convenient return service in our . Log in to your customer account, select "Cancel" for the corresponding order and complete the process. You will receive all necessary documents for the free return shipment by e-mail from us.