Help with our apps
The most frequently asked questions about our apps
System App - Administration
A - Operation modes
1. Automatic mode
2. Manual mode
3. Heating / cooling pause
4. Open window
B - Heating / cooling modes
5. Heating mode
6. Cooling mode
7. Heat surplus - When there is solar energy from the Energy Manager available, it is used for heating.
Visit Energy Manager for more information.
C
8. Error message - An error occurred. By clicking on this symbol on the favourite tile, you can get more information.
Did you know?
- If you see "Low" on your favourite tile, this means that heating has been paused due to an open window or a temperature drop. You can tap on "Low" and continue heating.
- Under Climate Manager you can activate different services such as Heating pause and cooling, Smart Ventilation and Temperature drop.
Related topics:
In this screen there are 3 main areas of visualization and control of the heating schedules:
A - Area to switch from Temperature to Schedules page
1. Navigation from Manual temperature settings to Schedules page.
B - Schedule settings area
2. Individual schedules - You can set up and edit a maximum of four individual schedules and one pre-defined schedule.
Examples: Early and late shifts, Working from home, Different seasons.
This area also shows an overview of the currently selected schedule. You can edit any day by tapping on one of the corresponding bars.
You can add and edit multiple time windows with specific setpoint temperatures for every day and also copy to other days.
Please consider:
- Time windows can be defined on a 5-minute basis.
- You can create a maximum of 12 time windows per day.
C - Area for advanced functionalities
3. Copy the current room schedule to other selected/all rooms.
4. Quickly change the current temperature values in the current schedule (across all days).
Related topics:
In this screen there are 3 main areas of visualisation and control of temperature.
A - Area to switch from Temperature to Schedules page
1. Navigation from Manual temperature settings to Schedules page.
B - General settings area
2. Manual/Automatic mode - Change between the Manual and Automatic mode (with schedules).
3. Toggle arrows to switch between two display formats for all rooms, including favorites:
- Current temp on top, setpoint below.
- Setpoint on top, current below.
C - Area to adjust and boost current temperature
4. Timer - Here you can set a desired temperature for a freely definable duration. After this time has elapsed, the control returns to the status before activation.
5. Boost Mode - Turns the setpoint to the maximum temperature for five minutes.
6. Setpoint temperature increase/decrease - Allows you to increase or decrease the setpoint temperature in steps of 0.5 °C.
Related topics:
To set up and control the Bosch Smart Home system, you need the free Bosch Smart Home App. You can find it in the Google Play Store or the Apple App Store.
The Bosch Smart Camera App is also available free of charge in both app stores.
You can find the minimum requirements for each operating system at https://www.bosch-smarthome.com/system-requirements/
Bosch Smart Home System App: password rules
When assigning the system password for logging in to the Bosch Smart Home controller, the following password rules apply:
- Length: at least 8 and at most 100 characters
- Permitted characters: The system password may only consist of valid letters (without umlauts), digits and valid special characters: !, ", hash, $, %, &, (, ), *, +, -, ., /, :, ;, <, =, >, ?, @, [, ], ^, _, `, {, |, }, ~
If you still have questions or problems setting up your Bosch Smart Home system, please feel free to contact our customer support.
This page consists of customisable small tiles.
A - Tile area
1. Message Center: Shows alarms, warnings, information and software updates.
2. Tiles: There are different types of tiles (service, device, room climate control and scenario). Depending on the type there can be up to 3 information areas on the tile.
3. “+” tile: Allows you to add a new tile to the “Favourites” page.
B - Navigation area to switch between the main areas in the app.
Did you know?
- You can rearrange and delete tiles. To do this, press and hold a tile until it can be moved or deleted. The behaviour varies slightly depending on the operating system. You may need to confirm the change.
- You can add a new tile during the installation process of a new device (by activating the checkbox) or by tapping on the “+” tile at the bottom of the “Favourites” page.
Similar topics:
Make sure that an internet connection exists and that you are using a current operating system version.
Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/
The Bosch Smart Home App is only available in the official App Store. If you cannot find the app in the App Store despite searching correctly, then your smartphone is currently not compatible with Bosch Smart Home.
Please make sure that you have activated remote access or are connected to your own Wi-Fi network. In addition, the Smart Home Controller should always be powered and connected to the router.
Please also check whether the top two LEDs on the top of your Smart Home Controller are continuously lit white.
If the problem persists, briefly disconnect the Smart Home Controller from power and restart it.
If you need further assistance with this, please feel free to contact our Customer Support.
Select the following menu item in the Bosch Smart Home App:
- "Add (+)" -> Already installed device.
- Select the device that should be displayed. If the corresponding device cannot be found, please install it again.
If the problem persists, briefly disconnect the Smart Home Controller from power and restart it.
If you need further assistance, please feel free to contact our Customer Support .
If login to the app is not possible, please check whether you have a Wi-Fi connection to your router if you are using the system without remote access. If you are not at home, make sure that your system is enabled for remote access. You will then need an internet connection via your mobile phone. The minimum requirement is two signal bars and an EDGE connection (indicated by an "E" next to the reception bars).
If you continue to have questions or problems with the integration, accessibility or use of the Bosch Smart Home System, please feel free to contact ourCustomer Support.
Change
You can change your password in the settings of your Bosch Smart Home App. To do this, you must enter your current password. You can find the settings under: More >> System >> Change system password.
Reset
If you have forgotten your current password, you can reset it under "Forgot password". However, this only works if the corresponding device was already paired with the Smart Home Controller and is connected to the home network. You can find the settings under: More >> System >> Change system password >> Forgot password.
Factory settings
If the old system password is not known and no previously connected smartphone/tablet is available, then unfortunately the Smart Home Controller must be reset and the components must be re-learned.
### Requirements for Using Your Bosch Smart Home Devices
To ensure that your Bosch Smart Home devices function smoothly, please note the following points:
1. **Software Update**
- Make sure that the software of your Bosch Smart Home Controller is up to date. Install all available updates.
2. **App Update**
- Your Bosch Smart Home App should also be up to date. Check the App Store or Play Store for available updates and install them.
3. **Camera Installation**
- All Bosch Smart Cameras should be installed and operational. They must be accessible via the Bosch Smart Camera App.
4. **Network Connection**
- The Bosch Smart Cameras that you want to control via the Bosch Smart Home App must be on the same local network as the Smart Home Controller.
5. **Internet Connection**
- A stable internet connection is required. You should have at least 10 Mbps download and 2 Mbps upload to use all features without restrictions.
We distinguish between the Bosch Smart Home System App and apps for specific domains / products.
The Bosch Smart Home System App covers cross-domain use cases with Bosch and integrated non-Bosch products. Likewise, the System App takes care of basic functions and includes a wide range of features, but does not always go into depth.
For the special functions, there are then special apps and systems, such as the following apps:
- Bosch Smart Cameras -> Indoor Camera 360° and Outdoor Camera Eyes
- BSH Home Appliances -> For products in the home appliances sector
Please note that parts of the described products and their functions may only be available in Germany and Austria.
If you are starting up your Smart Home Controller for the first time, it will download an initial update. Due to the large scope of the delivered software, this process can take up to 30 minutes depending on the available bandwidth. Once all LEDs on the controller are constantly lit white, the pairing between the Bosch Smart Home App and the Bosch Smart Home Controller can be performed.
Operating the Bosch Smart Home App with a tablet is possible. However, the application itself is optimized for mobile phones.
Please follow this path in your Bosch Smart Home App:
Start >> More >> Help & Contact
Bosch Smart Home App
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