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Consumer rights



 

Notification on right to cancel


The cancellation deadline shall be fourteen days from the day that you, or a third party designated by you that is not the carrier either:
i. take(s) possession of the goods in the case of a contract of sale; or
ii. take(s) possession of the final goods in the case of a contract regarding multiple items that you have ordered as part of a single order and that are to be delivered separately; or
iii. take(s) possession of the final partial delivery or the final unit in the case of a contract regarding the delivery of a single item in multiple partial deliveries or units.

In order to exercise your right to cancel, you must inform us:
Robert Bosch Smart Home GmbH
Schockenriedstr. 17
70565 Stuttgart-Vaihingen
Germany
E-Mail: service@bosch-smarthome.com
Phone: 00800 843 762 78 (Monday to Friday from 7 a.m. to 8 p.m. (CET) and Saturday from 8 a.m. to 6 p.m. (CET))

of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or e-mail). You may use the sample cancellation form provided for this purpose, although this is not mandatory. You can also provide a clear electronic declaration online by, e.g. using the goods return option on our website, www.bosch-smarthome.com/uk/. If you use this option, we will immediately send you a confirmation (by e-mail) that we have received your cancellation. If you return the goods to us without a clear declaration, we will assume that you wish to cancel the relevant contract.

The cancellation shall be considered to be within the cancellation deadline provided the declaration stating that you wish to exercise your right to cancel is sent before the cancellation deadline has expired.
 

Consequences of cancellation

If you cancel this contract, we shall be obliged to reimburse all payments that we have received from you, including delivery costs (with the exception of additional costs as a result of you selecting a delivery type other than the least expensive standard delivery option that we offer), without delay and within 14 days at the latest from the day on which we receive the declaration stating that you wish to exercise your right to cancel. To reimburse these payments, we will use the same payment method that you used for the original transaction, unless another method has been expressly agreed with you; under no circumstances will you be charged any fee for this reimbursement. We may refuse to reimburse payments until we have received the returned goods or until you have provided proof that you have sent the goods back to us, whichever arrives first. You must return or hand over the goods without delay, at the latest within 14 days from the day you inform us of the cancellation of the contract, to:

Bosch Thermotechnik GmbH
Ersatzteillogistik – Smart Home
Justus-Kilian-Strasse 1
35457 Lollar
Germany

The return shall be considered to be within the return deadline as long as the goods are sent before the 14-day deadline expires.

We shall bear the costs for returning the goods if you send the goods to:

Bosch Thermotechnik GmbH
Ersatzteillogistik – Smart Home
Justus-Kilian-Strasse 1
35457 Lollar
Germany

by using the parcel service provider specified by us in the prescribed returns process described on our website.

Otherwise, you will bear the immediate costs for returning the goods.

You shall compensate for the loss in value of the goods, if any, if this loss in value can be attributed to handling of the goods by you that is not necessary to test their quality, properties and functionality.

 

End of the notification on right to cancel



Sample cancellation form