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Data protection policy of Bosch Smart Home online shop

Bosch respects your privacy

The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes. We process personal data collected during your visit to our websites confidentially and solely in compliance with legal provisions.
Data protection and information security are part of our corporate policy.

Collection and processing of personal data

Personal data is only stored when voluntarily given by you for a determined purpose e.g. in context of a registration, a survey, a contest or in performance of a contract. In addition the following information is collected when visiting our website: IP addresses, the website from which you visit us (referrer), pages viewed, files downloaded (downloads), videos viewed/audio tracks listened to, individual links clicked, search words or search phrases (site search), duration of visit, browser used, etc. If the visit is a result of online advertising such as banners, video ads, search engine advertising, etc., we also record which banner, adword, etc. motivated the visit to Bosch websites. The insights gained enable us to further optimize our websites and tailor them even better to our visitors‘ needs.

In order to inform yourself about new products and services we offer Chat on our website. During the chat you will probable share personalized data with us and our servers. After the Chat has been ended we will delete all that data within at least eight weeks. Only in case the Chat was connected to a Support- or Service request we will store the data. If we need to store your data it will be assigned to your customer account and stored / deleted in accordance to our privacy terms.

In order to give further advice on existing incidents or to fulfill legal requirements in documentation we are storing your customer data for 10 years, starting after the last conversation with our customer support. Problem specific data (incident history) is going to be stored 3 years after the problem has been solved. After that the data is being deleted automatically.

Use of cookies

1) Bosch cookies

Bosch uses cookies and active components (e.g. JavaScript) to track visitors‘ preferences and customise the design of the websites.

Cookies are small text files stored on your computer when you visit our website. If you like, you can delete the cookies at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser‘s help function.

Bosch makes it possible to control the use of cookies. To do so, click the "Privacy settings" link in the footer. This link gives you additional information about the cookies used. In addition, you can configure which cookies you want to use there.

As early as stage 1 (necessary) and stage 2 (convenience), anonymized access measurements are carried out using what are known as session cookies. In stage 3 (statistics), a cookie is stored on your computer for a maximum of 12 months.

2) Third-party cookies

Some Bosch websites incorporate content and services from other providers (e.g. YouTube, Facebook, Google, Twitter) who, in turn, may use cookies and active components. Bosch has no influence on the processing of personal data by these providers.

Please note that the option provided by Bosch to configure settings for cookies used has no effect on cookies and active components from other providers (e.g. YouTube, Facebook, Google, Twitter).

Please refer to the respective provider‘s websites for information about how your data is handled.

Use of the Webtrends web analytics tool

Bosch uses the Webtrends web analytics tool to carry out access measurements.
The access data is collected in anonymized form so that it can no longer be traced back to a user. In particular, this is done by anonymizing the IP address.
Cookies are used for metrics to enable website usage to be analyzed. In particular, Bosch uses them to improve data quality. The information generated about the use of websites is transmitted anonymized to the statistics server (statse.webtrendslive.com) which is operated by Webtrends Inc, 555 SW Oak Street, Suite 300, Portland, OR 97204, United States (“Webtrends”) in the United States of America.
Only authorized persons have access to this anonymized data.

Use of social plugins as part of social media

1) Facebook

Bosch websites use social plugins ("plugins") from the social network Facebook.com, which is operated by Facebook Inc., Palo Alto, CA, USA ("Facebook"). The plugins are identified with the Facebook logo or the suffix "Facebook", "like", or "share".
If you visit a page on our website that contains such plugins, they are initially disabled. The plugins are not enabled until you click the button that is provided. By enabling the plugins, you establish the connection to Facebook and declare your consent to the transmission of data to Facebook. If you are logged into Facebook, Facebook can associate the visit with your Facebook account. If you press the respective button, the corresponding information is transmitted directly to Facebook by your browser and stored there.
For information about the scope and purpose of data collection, the further processing and use of the data by Facebook, and your rights and the settings you can configure to protect your privacy, please refer to the Facebook Data Protection Notice.
If you do not want Facebook to collect data about you via our website, you have to log out of Facebook before visiting our site.

2) Google+

Bosch websites use social plugins ("plugins") from the social network plus.google.com, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). The plugins are identified with the Google+ logo or the suffix "Google+" or “Google plus”, or "+1".
If you visit a page on our website that contains such plugins, they are initially disabled. The plugins are not enabled until you click the button that is provided. By enabling the plugins, you establish the connection to Google and declare your consent to the transmission of data to Google. If you are logged into Google+, Google can associate the visit with your Google+ account. If you press the respective button, the corresponding information is transmitted directly to Google by your browser and stored there.
For information about the scope and purpose of data collection, the further processing and use of the data by Google+ and your rights and the settings you can configure to protect your privacy, please refer to the Google Data Protection Notice.
If you do not want Google to collect data about you via our website, you have to log out of Google+ before visiting our site.

3) YouTube

Bosch websites use the YouTube video platform operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066 USA. YouTube is a platform that enables playback of audio and video files.
When you load a page on our website, the integrated YouTube player establishes a connection to YouTube in order to ensure the technical transmission of the video or audio file. When the connection to YouTube is established, data is transferred to YouTube.
For information about the scope and purpose of data collection, the further processing and use of the data by YouTube and your rights and the settings you can configure to protect your privacy, please refer to the YouTube Data Protection Notice.

4) Twitter

Bosch websites use social plugins ("plugins") of the social network Twitter, which is operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are identified with a Twitter logo or the suffix "tweet".
If you visit a page on our website that contains such plugins, they are initially disabled. The plugins are not enabled until you click the button that is provided. By enabling the plugins, you establish the connection to Twitter and give your consent to the transmission of data to Twitter. If you are logged into Twitter, Twitter can associate the visit with your Twitter account. If you press the respective button, the corresponding information is transmitted directly to Twitter by your browser and stored there.
For information about the scope and purpose of data collection, the further processing and use of the data by Twitter and your rights and the settings you can configure to protect your privacy, please refer to the Twitter Data Protection Notice.

Use of external links

Bosch websites may contain links to third-party websites operated by providers that are not associated with us. After you click the link, we no longer have any influence over the collection, storage, or processing of any personal data transmitted by clicking the link (such as the IP address or URL of the page that contains the link), as the behaviour of third parties is, by nature, beyond our control. Therefore, Bosch is not responsible for the processing of personal data by third parties.

Use of personal data and purpose specification

Bosch or a service provider engaged by Bosch uses your personal data for the purpose of technical administration of websites, customer administration, product surveys, enquiries you submit to Bosch and only in the scope necessary for this purpose or according to the description of processing purposes given at the corresponding locations of our websites. Our employees and the service providers engaged by Bosch are obliged to maintain confidentiality and to comply with the provisions of the German Federal Data Protection Act. In addition, the compliance to all necessary technical and organizational measures will be ensured.

Security

Bosch takes security precautions to ensure that your data we have under our control is protected against tampering, loss, destruction, access by unauthorised persons, or unauthorised disclosure. Our security measures are being continuously improved in accordance with the state of technological developments.

Advertising

When you provide us with personal data, we use it to inform you about our products and services and, where applicable, to include you in surveys about them, provided you have given us your express consent to use your personal data for advertising purposes. If you have granted your consent for such use, but no longer wish to receive advertising from Bosch, you can revoke your consent at any time. Your data is then deleted, or provided that it is necessary for billing and accounting purposes, blocked accordingly.

Revoking consent

You can also revoke your consent to the collection, processing, and use of your personal data for the future. The personal data will be deleted if the consent for the storage will be revoked, if the knowledge of the personal data for the performance of the purpose is no longer necessary or if the storage of the personal data is inadmissible due to other legal reasons. Data which is necessary for billing and accounting purposes or which is subject to the legal obligation to preserve is not affected.

Contact

To obtain more information or to submit suggestions or complaints regarding the processing of your personal data, you can contact our chief officer corporate data security. If incorrect information has been stored despite our efforts to maintain correct and up-to-date data, we will correct this upon your request.

Mr
Matthias Goebel
Chief Officer Corporate Data Security
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart
GERMANY

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Bosch Smart Home App Privacy Statement

Bosch respects your privacy

(We) Robert Bosch Smart Home GmbH thank you for your interest in our company and products.

The protection of your privacy in the processing of your personal data is an important matter to which we pay special attention during our business processes. We process personal data collected as a result of your use of our Bosch Smart Home System on a confidential basis and solely in accordance with the statutory provisions.

Data protection and information security are part of our corporate policy.

Collection and processing of personal data

Personal data is only used when voluntarily give by you for the respective purpose. Data used for installation are solely stored locally on your Smart Home Controller or smartphone.

Your IP address and Smart Home ID are used when connecting your Smart Home Controllers to the Internet for Smart Home System operation (for instance in the communication with our update and time servers or for remote access). No inferences as to your person can be made from this information.

Smart Home System data are also exchanged with our update and time servers. We may use this data for statistical analysis purposes, whereby no inferences as to your person can be made.

In case of support, further personal data (e.g. name and contact data) and technical data in particular may be transmitted to us, if you explicitly consent to such, this data will then be transmitted in encrypted form and temporarily stored on Bosch servers in Germany. We may pass on technical data in anonymised form to third parties (e.g. external development partners or manufacturers of individual components) for troubleshooting purposes. No inferences as to your person can be made by these third parties.

Examples of technical data

- Smart Home System data
o e.g. user name, attached accessories, Smart Home Controller specifications, serial number, software versions of the individual components

- Smart Home System status data
o e.g. sensor measuring values, system time, timer program points, error messages

- Smart Home System historical data

- type of terminal used
o e.g. smartphone or tablet, manufacturer, OS version of the terminal

- application usage data
o e.g. frequency of use, registered crashes, application errors

- Smart Home Controller usage data
o e.g. software version

Why are technical data sent to us?

We are only sent technical information that is relevant to the use of the Smart Home System. Access to this technical data enables us to best support you with:

- system-specific and thus fast, more cost-effective assistance in case of faults/error messages
- faster fault elimination in the application and better product support
- sending relevant security updates
- better adapting application updates to your needs

Collection and processing of non-personal data

Technical data are stored locally on your Smart Home Controller or smartphone. No inference as to the owner or holder of the terminal can therefore be made from the data.

In case of support technical data can be sent to us if you give your explicitly consent. The data is then transmitted in encrypted form and temporarily stored on Bosch servers in Germany.
We may pass on technical data in anonymised form to third parties (e.g. external development partners or manufacturers of individual components) for troubleshooting purposes. No inferences as to your person can be made by these third parties.

Examples of technical data
- Smart Home System data e.g. attached accessories, Smart Home Controller, door/window contact, radiator thermostat, gateway, number, serial number, software versions of the individual components
- Smart Home System status data e.g. sensor measuring values, system time, timer program points, error messages
- Smart Home System historical data
- type of terminal used e.g. smartphone or tablet, manufacturer, OS version of the terminal
- application usage data e.g. frequency of use, registered crashes, application errors Smart Home Controller usage data e.g. software version

Why are technical data sent to us?

Only technical information relevant to the use of the Smart Home System is sent to us regularly. Your Smart Home Controller communicates with our update or timer server to download the latest software version or retrieve the current time. Access to this technical data enables us to best support you with:
- system-specific and thus fast, more cost-effective assistance in case of faults/error messages
- faster fault elimination in the application and better product support
- sending relevant security updates
- better adapting application updates to your needs

Use of personal data and purpose specification

We, Robert Bosch Smart Home GmbH, or one of the service providers (e.g. companies that support the technical operation of our systems) engaged by us, use your personal data for registration and use of the Bosch Smart Home System, customer management, product surveys, your enquiries to Bosch, solely to the respective necessary extent or according to the processing purpose specifications at the respective areas of our Smart Home App. Your personal data may also be used outside the EU or EEA. Our employees and the service providers engaged by us are obliged to maintain confidentiality and to comply with the provisions of the German Federal Data Protection Act. In addition, compliance to all necessary technical and organisational measures is ensured.

In the event of a fault and call to our customer hotline you may volunteer I) personal data for contact by the customer hotline and II) send encrypted technical data about your Smart Home System. Stored technical data, e.g. update server data may be linked to your personal data to analyse and eliminate faults.

Bosch stores the customer's history for a period of 10 years following the last interaction with customer support for processing of any subsequent enquiries and in compliance with statutory documentation obligations. Personal data related to specific problems are automatically deleted at the latest by 3 years after the problem was solved. Attachments are subject to statutory retention terms and are respectively stored and automatically deleted within 3 years of the problem being solved.

Security

We take security precautions to ensure that your data we have under our control is protected against tampering, loss, destruction, access by unauthorised persons, or unauthorised disclosure.Our security measures are continuously improved in accordance with the state of technological developments.

Cancellation

You can also revoke your consent to the collection, processing and use of your personal data for the future at any time. Please note that in case of revoking consent, future use of various Smart Home System functions and services may no longer be possible.

Personal data is deleted if consent for its storage is revoked, if knowledge of the personal data for the performance of the purpose is no longer necessary, if storage of personal data is inadmissible due to other legal reasons or if you cancel your contract with us.Data which is necessary for billing and accounting purposes or which is subject to the legal obligation to preserve data is not affected.

Please send your cancellation to: service@bosch-smarthome.com

Contact

You are entitled to receive information about your personal data stored by us free of charge. To obtain more information or to submit suggestions or complaints regarding the processing of your personal data, you can contact our chief officer corporate data security.

If incorrect information has been stored despite our efforts to maintain correct and up-to-date data, we will correct this upon your request.

Chief Officer Corporate Data Security Information Security and Privacy Bosch Group (C/ISP) Mr Matthias Goebel Postfach 30 02 20 D-70442 Stuttgart