Help with our apps

We distinguish between the Bosch Smart Home System app and apps for specific domains / products.

The Bosch Smart Home System App covers cross-domain use cases with Bosch and integrated non-Bosch products. Likewise, the system app takes care of basic functions and covers a wide range of functions, but doesn't always go into depth.

For the special functions, there are then special apps and systems, such as the following apps:

• Bosch Smart Cameras -> Eyes indoor camera 360° and Eyes outdoor camera II
• BSH Hausgeräte -> For products in the household appliance sector

Please note that parts of the described products and their functions may only be available in Germany and Austria.

If you are using your Smart Home controller for the first time, it will download an intial update. This process can take up to 30 minutes due to the large amount of software delivered, depending on the available bandwidth. As soon as all LEDs on the controller are constantly white, the link between the Bosch Smart Home app and the Bosch Smart Home controller can be established.

It is possible to operate the Bosch Smart Home app with a tablet. However, the app itself is optimized for cell phones.

Please follow the path below in your Bosch Smart Home app:

Start >> More >> Help & Contact

If login to the app is not possible at some point, please check if you have a WLAN connection to your router if you are using the system without remote access. If you are not at home, make sure that your system is enabled for remote access. You will then need an internet connection via your cell phone. The minimum requirements here are two signal bars and an EDGE connection (marked with an "E" at the receive bar).

If you still have questions or problems with the integration, accessibility or use of the Bosch Smart Home System, then please feel free to contact ourCustomer supportreport

Change

You can change your password in the settings of your Bosch Smart Home app. To do this, you must enter your current password. You can find the settings for this under: More >> System >> Change system password.

Reset

If you have forgotten your current password, you can reset it under "Forgot password". However, this only works if the corresponding end device was already paired with the Smart Home controller and is connected to the home network. The settings for this can be found under: More >> System >> Change system password >> Forgotten password.

Factory setting

If the old system password is not known and there is no smartphone/tablet already connected, then unfortunately the Smart Home controller must be reset and the components must be relearned.

The following points should be fulfilled for this:

The software of your Bosch Smart Home controller must be up to date and any updates should be installed in advance.

2. your Bosch Smart Home app should also be up to date and any updates available in your app/play store should be installed in advance.

All existing Bosch smart camera products should be installed, commissioned and accessible via the Bosch smart camera app.

The Bosch Smart Camera products that you want to integrate and operate via the Bosch Smart Home app must be on the same local network as the Smart Home controller connected to the Bosch Smart Home app.

5. you should still have a stable internet connection of at least 10 Mbit downstream and 2 Mbit upstream to be able to use the full range of functions without restrictions.

To set up and control the Bosch Smart Home system, you need the free Bosch Smart Home app. You can find it in the Google Play Store or the Apple Store.

You can also find the Smart Home Camera app for free in both app stores.

Minimum requirement for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

Make sure that you have an Internet connection and that you are using an up-to-date version of the operating system.

Minimum requirement for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

The Bosch Smart Home app is only available in the official app store. If you cannot find the app despite searching the app store correctly, then your smartphone is currently not compatible with Bosch Smart Home.

Please make sure that they have activated remote access or are in their own WLAN. In addition, the Smart Home controller should always be powered and connected to the router.

Also, please note if the top two LEDs on the top of your Smart Home controller are glowing white consistently.

If the problem persists, briefly disconnect the Smart Home controller from power and restart it.

Should you require further assistance in this regard, please feel free to contact ourCustomer Support.

Select the following menu item in the Bosch Smart Home app:

• "Add (+)" -> Already installed device.
• Select the device to be displayed. If the corresponding device cannot be found, please install it again.

If the problem persists, briefly disconnect the Smart Home controller from power and restart it.

Should you require further assistance in this regard, please feel free to contact ourCustomer support.