Help with Google Assistant

If a Smart Home controller is reset to the factory settings or if a new controller that has never been tuned in starts (initial setup after purchase), then the controller retrieves the status of the Google function activation (active or inactive). At this point, however, you as the user have not yet accepted the terms and conditions in the Smart Home app. Therefore, the Google option is not yet displayed to you in the Smart Home app.

The controller fetches the status every 24 hours and displays it the next time it is called up (because by then you should have already accepted the terms and conditions, i.e. set up your system).

So please wait for 24 hours maximum. Please contact ourCustomer serviceif there is still no change after this waiting time has elapsed.

Currently, there is still a bug on the part of Google that manifests itself as follows:

Voice commands that refer to rooms with a German name, e.g. "Ok Google, switch on living room", are executed (e.g. Smart plug is switched), but the Google Assistant responds with "Sorry I did not get any response".

The following voice commands work without any problems:

Voice commands that refer to rooms with an English name, even if they are in German, e.g. "Ok Google, turn on kitchen", are executed and confirmed with the correct feedback.

Voice commands that refer to the names of the devices (without naming a room), regardless of whether German or English, e.g. "Ok Google, turn on the stereo", are executed and confirmed with the correct feedback.

Smart Home Components Affected:

• Smart plug
• Light control flush-mounted

Unfortunately, we cannot fix this problem ourselves. Google has been informed about this and asked to fix this problem.