360° Indoor Camera help

The product is only suitable for use in residential houses, apartments and rooms with use similar to living space and may only be used indoors together with original Bosch Smart Home components.

Any other use is not in accordance with the intended use. Any resulting damage is excluded from liability.

The following data is not deleted by resetting the camera with the "Reset" function of the Bosch Smart Camera App:

• Service log files
• Saved rules for day or night settings
• Video recording in the Bosch Cloud

This does not apply to a reset process that was triggered directly on the camera and thus via the reset button located on the device. In this case, only the service log files are retained.

Please check if your smartphone is in the same WLAN network as your camera and if there is sufficient signal strength. You can easily check this with your smartphone by checking the WLAN icon on your smartphone at the installation location. This should be at least two out of three bars. If your camera flashes alternately green and red after the QR code detection (360° indoor camera) or after the direct WLAN connection with your smartphone (Eyes indoor camera II), it could not register in your WLAN network. Check your WLAN password and try again. If the camera flashes red and blue alternately, the connection to the Bosch Cloud could not be established.

Your app generates a QR code based on your SSID (wifi name), password, and connection key to allow the camera to connect to your home network and to the Bosch Cloud. Hold the QR code in front of your camera lens at a distance of about 5-30 cm in normal daylight. Once the camera has detected a correct QR code, it will sound a confirmation tone (Bing) and the camera will glow solid green. After that, the blue flashing light indicates the connection establishment to the Bosch Cloud and once this connection is established, a continuous blue glow is displayed for about 30 seconds.

Please note: If the W-LAN settings of your router have changed, but the camera has not yet been re-tuned, an audio signal will be generated to indicate an unsuccessful connection.

Important: Please do not add a new camera, but use the "Camera Settings >> More" in your Bosch Smart Home Camera App for this and adjust the wifi settings accordingly.

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is there any security or anti-virus software installed on your smartphone?

Please deactivate this software during commissioning.

- Do you have a DS-Lite connector?

In some cases, problems may occur. Please check with your provider if a switch to dual-stack is possible.

If the camera cannot read the QR code during startup, the status LED flashes green.

Please check the following points:

- Is the brightness of your smartphone at the highest level?

- Did the camera confirm the QR code with a bright sound?

In rare cases, the camera may flash blue when unexpected problems occur.

Please check the following points:

- Please wait about one hour

• o If the camera continues to flash blue, please do a reset.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

While the camera is rebooting, the status LED is permanently red. This state should end automatically after 10-15 min.

Please check the following points:

- Do you feel a click when you press the reset button briefly?

• o If you do not feel a click, there may be a hardware defect.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

If unexpected problems occur, your camera will enter a special mode and flash red.

Please check the following points:

- Do not press the reset button while connecting the camera to power.

- Provided that the camera has already acknowledged the QR code with a bright sound, a new update will be downloaded from our servers. This can take up to one hour.

- If the condition has not changed after one hour, please disconnect the camera power for a short time.

If the camera cannot establish a connection to your WLAN during startup, the status LED flashes red/green.

Please check the following points:

- Is the correct network key entered?

- Is the smartphone on the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the signal strength of the WLAN at the camera location sufficient?

If necessary, amplify the signal with a repeater

- Is WPA2 enabled in your router's security settings?

- Are Protected Management Frames (PMF) disabled/optional?

Using a pointed object (e.g. a paper clip), press and hold the button in the opening above the SD card slot until the LED band on your camera flashes red (after about 5 seconds). The camera will then restart automatically.

Please also see our reset video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following addressLink.

You can install the Bosch Smart Home 360° indoor camera in a few simple steps. All you need is the free Bosch Smart Camera app and the accessories included in the package.

Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following addressLink.

Please also note the operating / installation instructions under the followingLink.

The camera could not connect to your Wi-Fi network. Please check whether you are in the same Wi-Fi network with your smartphone as your camera is to be connected to. Please make sure that you are connected to your router with the smartphone via a 2.4 GHz connection. In addition, check whether your WLAN password was stored correctly during the installation process. Afterwards, please restart the camera and, if necessary, the integration via your app.

Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following addressLink.

Place your 360° indoor camera in a location that is most likely to be traversed. Since it has a 360° coverage area, you can also place your 360° indoor camera in the center of a room. Visually check the image and viewing angle via your app and adjust the camera's position as needed.

Please note: In Germany, filming or photographing natural persons requires the explicit consent of the party concerned. This also applies to your visitors, who must be made aware of the indoor surveillance by you and should consent to it. In doing so, please observe the regulations that apply in your country.

The camera does not record event data or clips in the event of a temporary loss of the Internet connection. Furthermore, you will not be able to access previously recorded clips during this time. Once the connection is restored, you can access your recorded clips again as usual.

You can use two-way communication by means of the camera and the Bosch Smart Home Camera app. This means that the camera has both a microphone and a speaker.

With the help of an infrared light, the camera can also record in the dark with a detection range of about 8 meters.

The outdoor camera has a built-in front light for recording at night. This even enables color recordings at night.

Messages are sent for the camera when the following events occur

• Once an event has been detected by the camera
• If the camera loses connection
• An e-mail is sent after successful integration of a camera
• If you want to temporarily share the camera usage with a friendly contact, this person will also receive an email
• Once the time period defined for sharing a camera has expired for a user.

The existing memory card (Micro SD / SDXC / Class 10 / 8 Gigabyte) is perfectly adequate to support the required functionality for the Bosch Smart Home 360° indoor camera in the best possible way. Replacement is only recommended in the unlikely event of a defect in the memory card itself.

Expanding the memory by using a larger memory card does not bring any advantages at the moment - neither in terms of speed nor in terms of the existing product features.

If you have already removed the memory card from the device, please note when inserting it that the contacts must be on top (top view) and visible on the front of the card so that it snaps into the memory card slot as intended.

If the Motion detector is triggered during the flash, then an event may be generated. The light of a flash is usually sufficient to trigger the video alarm.

For video analysis, it doesn't matter if the flash is in front of or behind glass.The Motion detector runs on heat and could possibly be triggered as well.

Even though this is quite possible from a technical point of view, as long as the camera is vertically aligned, the Bosch Smart Home 360° indoor camera is currently not designed for ceiling mounting or the operation in the app is designed for it.

Once you have activated your camera, you will receive a notification about each registered incident via your app. You can now look directly into your selected recording area via livestream and communicate via the implemented intercom function if necessary. Don't worry, even at night your indoor camera transmits a sharp image thanks to infrared technology.

If you have activated home monitoring, different scenarios start depending on the connected hardware. For example, you will get a notification on your smartphone, your Philips Hue lamps will flash red and your Bosch Smart Home Smoke alarms will trigger with a special alarm sound.

To extend, tap the camera head vertically from above with your finger or fingernail with medium strength twice in succession within one second. A sound is then heard (can be optionally deactivated) and the camera extends the head with the camera lens. At this moment, the recording of the event begins.

Repeat the process if you want to stop monitoring by the camera. Alternatively, you can of course turn the camera off and on via the Bosch Smart Camera app or the Bosch Smart Home app.

All data of the camera will be deleted when:

• a customer removes their camera from the app and re-picks,
• a customer deletes his SingleKey-ID account or has it actively deleted,
• a customer deletes all events at once,
• a customer, resets the camera via the reset button,
• a customer resets the camera via the app

Camera with 1080p resolution ("Full HD")

120 Horizontal viewing area

8 m night vision

WiFi 802.11b/g/n

80m WiFi range (in open field)

Loudspeaker and microphone

Mains connection via 5V Micro USB adapter

Maximum power consumption of 6 W

464g Weight (without packing / with packing 904g)

Dimensions (H*D) 182 x ø50 mm (without stand)

Packing dimensions (H*W*D) 285 x 190 x 100 mm

Updateable via internet (requires app)

More information on the website

1080p30 (1920×1080@30 Hz)/ 30 fps

Day/ Night Switch automaticHFOV/VFOV:120°/78°

The recorded clips of the camera cannot be stored on the Smart Home controller. All video clips recorded by a Bosch smart home camera are first temporarily stored locally on the camera in encrypted form. Then the video clips are encrypted and transferred securely to a Bosch Smart Cameras cloud backend. Clips, still images and live feed of the cameras run over a cloud located in Germany.

The camera includes the following functions:

• Display of live video and recording of video sequences
• Automatic detection of movement in the house around the camera (360° detection)
• Storage in the camera of up to 200 events
• Image capture even in total darkness due to built-in infrared light
• Your privacy is preserved by obvious sinking of the camera lens
• Bi-directional voice communication through built-in microphone and speaker
• Audio transmission (both directions, up to 2 meters away from camera, only when button is actively pressed in the app)

The Bosch Smart Home 360° indoor camera detects motion in a 360° radius. It provides recordings as a live video stream and records single video sequences with a length of 10-15 seconds. The camera stores 200 clips in a cloud for 30 days free of charge. 25 favorites can be stored indefinitely.

Look into every corner of a room at any time with the intelligent indoor camera from Bosch Smart Home. It delivers excellent images around the clock - but only when you want it. If you wish, your privacy is absolutely guaranteed. With a tap of your finger on the indoor camera or a click in the smartphone app, the camera lens retracts completely into the housing.

You can find more information on the corresponding product page of our webshop. Please follow thisLink.

The existing memory card (Micro SD / SDXC / Class 10 / 8 gigabytes) is perfectly adequate to support the required functionality for the Bosch Smart Home 360° indoor camera in the best possible way. Replacement is only recommended in the unlikely event of a defect in the memory card itself.

Expanding the memory by using a larger memory card does not bring any advantages at the moment - neither in terms of speed nor in terms of the existing product features.

If you have already removed the memory card from the device, please note when inserting it that the contacts must be on top (top view) and visible on the front of the card so that it snaps into the memory card slot as intended.

You can find the exact system requirements of our Bosch smart home camerashere.

You can find the exact scope of delivery of the Bosch Smart Home 360° indoor camera on the corresponding product page of our webshop. Please follow this linkLink.