The most frequently asked questions about the Twinguard
Twinguard - Installation
How long does the Twinguard take to calibrate during initial installation?
Usually the Twinguard needs 15 to 20 minutes to calibrate after the initial installation.
How can I attach the Bosch Smart Home Twinguard?
To fix the Bosch Smart Home Twinguard, use the plugs and screws provided. For more information, please refer to the user manual. The Twinguard is not designed for adhesive mounting.
I installed the Twinguard. Why can't I see any air quality measurements?
The air quality sensor must calibrate itself once. After initial installation, the air quality sensor takes up to two hours to perform initial measurements. Within the first 48 hours after commissioning, a recalibration is carried out in order to optimise the quality of the recorded data. Please note that after about 20 minutes you should either refresh the screen or start the app again so that the current data is displayed.
My Twinguard does not connect to the Smart Home Controller. What can I do?
If you cannot connect your Twinguard, please check the following: 1. Press the control button on the Twinguard for more than four seconds. The Twinguard will then try to connect to the Smart Home Controller again. 2. Try to bring the Twinguard closer to your Smart Home Controller and start the search again. The range of your Smart Home Controller has approximately the same range as your WLAN router. 3. If the previous two steps are unsuccessful, reset the Twinguard to factory settings and start the installation again. Please also see our reset video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following .
How do I install the Bosch Smart Home Twinguard?
The Bosch Smart Home Twinguard can be installed in just a few simple steps. All you need is the Bosch Smart Home App, an already installed Smart Home Controller and the accessories included in the packaging. After starting the Bosch Smart Home App, go to "Adminstration" --> "Devices" --> "Add new Devices" and follow the instructions on the screen. Please also see our reset video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following . Please also note the operating / installation instructions under the following
- 1 Twinguard smoke detector
- 6 alkaline AA batteries included and installed in the detector
- 1 Installation plate for ceiling mounting
- 2 Screws and wall plugs for ceiling mounting
- 1 Installation guide
In conjunction with the sale of batteries or supply of devices that contain batteries, we are obligated to point out the following:
Used batteries should not be disposed of in the household rubbish. Consumers are obligated to take batteries to a suitable collection point provided by retailers or municipalities. You can return used batteries of models that we stock or have stocked in our product line to our shipping warehouse (Bosch Thermotechnik GmbH, Spare parts logistics, Justus-Kilian-Strasse 1, D-35457 Lollar) at no charge.
The symbols on the batteries have the following meaning:
The symbol of the garbage can crossed out by an X means that the battery must not be disposed of in household waste.
Pb = Battery contains more than 0.004 percent lead by mass<br> Cd = Battery contains more than 0.002 percent cadmium by mass<br> Hg = Battery contains more than 0.0005 percent mercury by mass
Please note the instructions above.