Water Alarm help
Questions about your Water Alarm?
Questions about your Water Alarm? You can find installation videos, instructions and answers to frequently asked questions here.
The most frequently asked questions about the installation of the water alarm
Water Alarm - Installation
Why does my water alarm not react to movement?
The initial situation is the inclusion of the water detector. During this phase, the water alarm is moved. After successful inclusion, the behaviour of the water alarm in response to movement is tested. However, the water alarm does not react. Also, no push notification is sent to the Smart Home app.Explanation: Explanation: Here, it was built into the firmware that the water alarm does not react to movement for 3 min (for the inclusion process). Every time it is moved within the first 3 minutes, this function resets itself.
Where should I best place the Bosch Smart Home water sensor?
The Bosch Smart Home Water Sensor should be placed near water-carrying pipes or near a water-carrying device. Place the Bosch Smart Home Water Sensor on a smooth and level surface to ensure optimal detection of any liquid spillage.
How do I install the Bosch Smart Home water alarm?
If you haven't already: Download the Bosch Smart Home App from the App Store or Google Play Store and put the Smart Home Controller you need into operation. Then open the Bosch Smart Home App, navigate to the device settings and press "Add devices". Then follow the instructions in the app. If you would like an even more convenient solution, you are welcome to book our installation service at www.bosch.mila.com. Please note that the installation service is currently only available in selected regions of Germany.
How do I reset the Bosch Smart Home water alarm to factory settings?
Remove one battery from the water alarm. While replacing the battery, keep the button pressed until the LED flashes orange. Release and press again until the LED lights green. The water alarm will now reset to the factory settings.
Can I glue the Bosch Smart Home water alarm to the floor?
The water alarm should always be placed flexibly in the room. The water alarm signals when it goes crazy. Please note that sticking may constitute improper use and that legal warranty claims may be invalidated.
The most frequently asked questions about the water alarm
Water Alarm - Operation
The motion alarm of my water alarm reacts very sensitively since the last firmware update
The last firmware change of the water alarm in May 2021 inadvertently caused an increased sensitivity of the motion sensor of the Bosch Smart Home water alarm. The bug has already been fixed and will be distributed to our customers in summer 2021. Until then, affected customers have the option of deactivating the motion alarm of the water alarm in the Bosch Smart Home app under ""Devices"" --> ""Device management"" --> ""Water alarm"". We apologise for any inconvenience this may cause.
Do I get an information (water alarm) when the batteries are empty?
Your Bosch Smart Home App reports a battery level below 30%.
Can Bosch Smart Home cameras be activated by a water alarm?
All cameras integrated in the Bosch Smart Home are activated in case of a water alarm.
The connection quality between my Bosch Smart Home water alarm and the Bosch Smart Home Controller is very poor. What can I do?
If the connection between your water alarm and the Bosch Smart Home Controller is poor, either bring the two devices closer together or use the Plug Compact plug as a range extender.
Is there a possibility to stop leaking water automatically when the sensor strikes?
The focus of the Bosch Smart Home water alarm is on the detection of possible water leakage and not on turning off water pipes.
I have pets or children at home. How can I protect the Bosch Smart Home water alarm against moving?
If the Bosch Smart Home water alarm is driven mad by animals or people, you will automatically receive a push notification on your smartphone.
My Bosch Smart Home water alarm is defective due to water damage. How can I dispose of it properly?
Electrical or electronic equipment that is no longer usable and defective or used batteries must be collected separately and sent for environmentally sound recycling (European Directive on Waste Electrical and Electronic Equipment). Please use the country-specific return and collection systems for the disposal of old electrical or electronic equipment and batteries.
How can I deactivate the Bosch Smart Home water alarm if the Smart Home Controller crashes and cannot be operated via App?
On the device itself, you can deactivate the water alarm by pressing the black button on the bottom of the Bosch Smart Home water alarm.
How many Bosch Smart Home water alarms can I integrate into my system?
There is no limit to the number of devices that can be used with the Bosch Smart Home water alarm. Be aware, however, that in very large systems the reaction speed of the integrated devices may decrease.
If an alarm of a Bosch Smart Home water alarm is triggered, is the alarm passed on to another one?
Alarm forwarding is not possible. However, you will receive acoustic and optical feedback via app and integrated Smart LEDs.
How do I reset the Bosch Smart Home water alarm to factory settings?
Remove one battery from the water alarm. While replacing the battery, keep the button pressed until the LED flashes orange. Release and press again until the LED lights green. The water alarm will now reset to the factory settings.
How can I extend the range of my Bosch Smart Home water alarm?
With the Bosch Smart Home Plug Compact you have the possibility to extend the range of the Smart Home Controller.
Can I switch off the acoustic alarm of the Bosch Smart Home water alarm?
You can deactivate the alarm yourself on the device. You can mute the alarm via the Bosch Smart Home App
What happens if the water alarm gets wet due to a burst pipe? Does it still work?
The water alarm is IP44 splash-proof from all sides. Complete immersion in water must be avoided.
General information about the water detector
Instructions
You can find all information about your water alarm in the corresponding user manual.
Further information
Technical Data
Box contents
- 1 Bosch Smart Home Water Sensor
- 3 Quick Start Guides
In conjunction with the sale of batteries or supply of devices that contain batteries, we are obligated to point out the following:
Used batteries should not be disposed of in the household rubbish. Consumers are obligated to take batteries to a suitable collection point provided by retailers or municipalities. You can return used batteries of models that we stock or have stocked in our product line to our shipping warehouse (Bosch Thermotechnik GmbH, Spare parts logistics, Justus-Kilian-Strasse 1, D-35457 Lollar) at no charge.
The symbols on the batteries have the following meaning:
The symbol of the garbage can crossed out by an X means that the battery must not be disposed of in household waste.
Pb = Battery contains more than 0.004 percent lead by mass<br> Cd = Battery contains more than 0.002 percent cadmium by mass<br> Hg = Battery contains more than 0.0005 percent mercury by mass
Please note the instructions above.
Call us.
Call us about your request. We will be happy to help you personally and competently.
0808 1011 151
(toll-free service number for calls from UK)
0808 1011 151
(toll-free service number for calls from UK)