Amazon Alexa

#### Controlling Your Smart Home Alarm System with Alexa

You can easily control your Smart Home alarm system with voice commands via Alexa. Here are the most important commands you can use:

##### Activating and Deactivating the Alarm System

"Alexa, activate the alarm system."

"Alexa, deactivate the alarm system."

##### Status Query

"Alexa, is the alarm system activated?"

"Alexa, what is the status of my alarm system?"

##### Change Mode

"Alexa, set the alarm system to Home mode."

"Alexa, set the alarm system to Away mode."

##### Notifications

"Alexa, do I have any alarms or notifications?"

For a complete list of all voice commands, please visit the following page:

https://developer.amazon.com/en-US/docs/alexa/device-apis/alexa-securitypanelcontroller.html#utterances

### Setting up Amazon Alexa and Alarm System

To play the signal tones and sirens of your Bosch Smart Home alarm system through Amazon Echo devices, follow these steps:

#### Prerequisites

• An installed Amazon Echo device
• The Amazon Alexa app on your smartphone or tablet

#### Step-by-Step Guide

Open the Alexa App:

Launch the Alexa app on your smartphone or tablet.

Navigate to Devices:

Tap on the "Devices" menu in the bottom navigation bar.

Select Alarm System:

Select "Alarm System" from the list of available devices.

Activate Security Sounds:

Go to "Security Sounds on Echo".

Enable the options "Entry and Exit Delays" and "Sirens".

Select Devices:

Select the Echo devices on which the alarm tones should be played.

Now your Echo devices are set up to play the signal tones and sirens of your Bosch Smart Home alarm system.

#### Using the Alexa Alarm System Feature

##### Do I need a subscription?

No subscription is currently required to use the Alexa alarm system feature. You can use this feature at no additional cost.

##### Additional Information

Alexa Alarm System: This feature allows you to monitor your home with Alexa and set up alarms.
Costs: There are no additional fees or subscription costs.

We hope this information is helpful!

### Customizing Alarm Sounds on Echo Devices

##### Question:

Can I specify which alarm sounds should be played on my Echo devices?

##### Answer:

The alarm sounds on Amazon Echo devices are predefined and unfortunately cannot be customized individually.

If you have any further questions or need assistance, we are happy to help!

#### Alexa Products for Alarm Sounds

Which devices support the playback of alarm sounds?

All Amazon Echo devices can play alarm sounds. These include, among others:

• Echo Dot
• Echo Show
• Echo Plus
• Echo Studio

Important Notes:

Devices from other manufacturers do not support this feature.

Make sure your Echo device is connected to the internet to play the alarm sounds correctly.

#### Echo devices as indoor siren for your alarm system

With Amazon Echo devices, you can bring the alarm notifications of your Smart Home alarm system into rooms where you don't have smoke detectors installed. Here's how it works:

#### Features and benefits

Alarm mirroring: Your Echo devices can play the alarm sound of your alarm system.
Versatile use: The devices serve as an indoor siren for burglary, fire, or water leak.
Flexible notification: You can choose how you want to be acoustically notified of an alarm.

#### Supported alarms

• Burglary alarm
• Fire alarm
• Water alarm

#### Playback time

The alarm signal tones can be played repeatedly for up to ten minutes.

Use your Amazon Echo devices to make your home even safer by bringing alarms into all important rooms.

#### Exit Delay Alert: How it works

The Exit Delay Alertfeature of your Bosch Smart Home alarm system in combination with Amazon Echo devices provides additional security and less stress when leaving the house.

#### What is Exit Delay Alert?

Acoustic signals: When leaving the house, your Echo devices emit acoustic signals.

Time reminder: These signals inform you how much time you have left before the alarm system is armed.

Avoidance of false alarms: The timely reminder prevents loud false alarms.

#### Benefits

Security: You know exactly when the alarm system will be activated.

Peace of mind: No more stress when leaving the house, as you are reminded in time.

Use the Exit Delay Alert feature to leave your home safely and stress-free.

#### Entry Delay Alert: How it works

The "Entry Delay Alert" feature in combination with your Bosch Smart Home alarm system and Amazon Echo devices offers you additional security and convenience. Here's how it works:

##### Benefits of Entry Delay Alert

Security and peace of mind: You no longer have to worry about forgetting to disarm your alarm system when coming home.
Avoiding false alarms: Preset alert tones on your Echo devices remind you that the alarm system is still activated.

##### How it works

Connection with Echo devices: Your Bosch Smart Home alarm system is connected to your Amazon Echo devices.
Alert tones when arriving home: When you come home and the alarm system is still activated, preset alert tones sound through the Echo devices.
Reminder: These alert tones serve as a reminder to disarm the alarm system before a loud false alarm is triggered.

##### Easy setup

Integration: Make sure your Bosch Smart Home alarm system is connected to your Amazon Echo devices.
Configuration: Customize the alert tones and settings according to your needs.

With Entry Delay Alert, you can come home with peace of mind without worrying about loud false alarms.

### Bosch Smart Home Alarm System and Amazon Alexa: Features

The Bosch Smart Home alarm system in connection with Amazon Alexa offers you additional security and convenience. Here are the key features:

#### Entry Delay Alert

Reminder when arriving home: When you come home, preset signal tones via your Amazon Echo devices remind you that the alarm system is still activated. This helps you avoid loud false alarms.

#### Exit Delay Alert

Reminder when leaving the house: When leaving your home, acoustic signal tones via the Echo devices inform you how much time remains before the alarm system is armed.

#### Echo Devices as Indoor Siren

Alarm notifications in all rooms: Use your Amazon Echo devices as additional indoor sirens. These can mirror the alarm tone of your smoke detectors and sound an alarm in case of break-ins or other events such as water leaks.

These features ensure that you no longer have to worry about whether your alarm system is activated or deactivated, and provide additional protection in your home.

### Why can't I trigger scenarios with "Deactivate alarm system" using Alexa?

#### Reason:

This is intentionally designed to ensure your security. If it were possible to deactivate the alarm system via voice command, unwanted persons could also do this before entering a room.

#### Security:

Protection against misuse:The restriction prevents someone from outside from simply deactivating your alarm system through a voice command like "Alexa, activate Coming Home scenario".

Increased security: This measure ensures that only authorized persons can deactivate the alarm system.

#### Alternative Methods:

Manual deactivation: Use manual input or other secure methods to deactivate your alarm system.

App control: Use the associated app to securely activate or deactivate scenarios.

We hope this information helps you!

#### My room name is not recognized – What can I do?

If Alexa does not recognize the name of your room, there are several steps you can take to resolve the issue:

##### 1. Use simple and common names

One-word names: Choose names that consist of only one word.

Common nouns: Use terms that are generally understandable, such as "office" instead of "Max Mustermann's room".

##### 2. Check the settings

Alexa app: Make sure that the room name is correctly entered in the Alexa app.

Voice control:Test the pronunciation of the name to ensure that Alexa understands it correctly.

##### 3. Requirements

Updated software: Make sure that the Alexa app and the device are up to date.

Stable internet connection: A good internet connection is important for voice control.

##### 4. Further support

If you continue to experience problems, please feel free to contact our

Customer Support

#### Connecting Philips Hue Lamps with Amazon Alexa

#### Requirements

Philips Hue Bridge: Make sure your Philips Hue lamps are connected to the Hue Bridge.

Amazon Alexa Device: You need an Alexa-enabled device such as Echo, Echo Dot, or Echo Show.

Internet Connection: Both the Hue Bridge and the Alexa device must be connected to the internet.

#### Setup Steps

Enable Philips Hue Skill:

Open the Amazon Alexa app.

Go to "Skills & Games".

Search for "Philips Hue".

Enable the Philips Hue skill.

Discover Devices:

After enabling the skill, go to "Devices".

Select "Add Device" or "Discover Devices".

Alexa will now search for your Philips Hue lamps.

#### Troubleshooting

Lamps Not Found:

Make sure the Hue Bridge and lamps are turned on and connected to the network.

Check if the lamps are correctly set up in the Philips Hue app.

Restart the Hue Bridge and the Alexa device.

Skill Not Working:

Disable the Philips Hue skill in the Alexa app and enable it again.

Check if the Alexa app is up to date.

Additional Help

If you continue to experience problems, please contact Philips Hue customer support.

### Controlling Bosch Smart Home Cameras with Alexa

To control your Bosch Smart Home cameras with Alexa, follow these steps:

1. Activate Alexa Skill:

- Open the Bosch Smart Camera App, the Bosch Smart Home App, or the Alexa App.

- Search for the Bosch Smart Home Alexa Skill and activate it.

2. Link camera account with Alexa:

- Launch the Smart Camera App on your mobile device.

- Tap the gear icon at the top of the Smart Camera App to access the settings.

- Go to the "Partner" settings and select "External Partners".

- Connect your camera account with Amazon Alexa. Make sure you use the same SingleKey ID that you used to activate the Alexa Skill.

3. Add Smart Home cameras:

- In the Alexa App, perform a new search for Smart Home devices.

- Your cameras should now appear in the list of found devices.

If the cameras are not displayed, please contact our

Customer Support

### Operating Bosch Smart Home Shutter Control Flush-Mounted with Alexa

#### Requirements

To control your shutters with Alexa, you need:

• A Bosch Smart Home System
• The Bosch Smart Home App
• An Amazon Alexa-enabled device

#### Setup

Connect your Bosch Smart Home System with your Alexa account.

Make sure your shutters are correctly set up in the Bosch Smart Home App.

#### Voice Commands

You can control your shutters with the following commands:

Set position:

"Alexa, set [shutter name] to [xx]%."

Example: "Alexa, set kitchen shutter to 50%."

Raise position:

"Alexa, raise [shutter name] to [xx]%."

Example: "Alexa, raise kitchen shutter to 50%."

Lower position:

"Alexa, lower [shutter name] to [xx]%."

Example: "Alexa, lower kitchen shutter to 50%."

#### Additional Information

A complete overview of supported voice commands can be found in the Bosch Smart Home Community.

#### Deactivate Alexa voice control

If you want to deactivate Alexa voice control, follow these simple steps:

Amazon Alexa App:

• Open the Amazon Alexa App.
• Go to settings and remove the corresponding skill.

Bosch Smart Home App:

• Open the Bosch Smart Home App.
• Navigate to "More".
• Select "Partners".
• Tap on "Amazon Alexa" and remove the link.

If you need support, our

Customer Support

### Problems with Voice Control Using Amazon Alexa

If you cannot control your devices immediately after integration with Amazon Alexa, there are several things you can check:

Wait a Moment

It can take up to 2 minutes for Amazon Alexa to assign the device names to the corresponding devices.

Please be patient and try again after a short while.

Check the Prerequisites

Make sure that your device is correctly connected to Amazon Alexa.

Check whether your device and Alexa have a stable internet connection.

Check Installation

Make sure that the latest version of the Alexa app is installed.

Check whether all relevant updates for your devices have been performed.

Further Steps

If the device still does not appear after a few minutes, restart both the device and Alexa.

Check the device settings in the Alexa app to ensure that the device is correctly recognized.

Contact Customer Support

If the problem persists, please contact our

Customer Support

We hope that these steps will help you successfully control your devices with Amazon Alexa.

### Problem: Amazon Alexa says "Device is not responding"

If Alexa tells you that a device is not responding, there are several steps you can take to resolve the issue.

#### 1. Check the connection

Make sure that the smart home device is operational.

Check the Wi-Fi connection of your Amazon Alexa device as well.

#### 2. Settings in the Alexa App

Open the Amazon Alexa app and make sure that the device is displayed there.

Refresh the device list in the Alexa app if the device does not appear immediately.

#### 3. Enable remote access

Make sure that remote access is enabled. This is necessary so that Alexa can control the device even when you are not at home.

#### 4. Add Amazon Alexa as a partner

Check in your smart home app whether Amazon Alexa has been added as a partner. This is important for communication between the devices.

#### 5. Restart

Restart the Bosch Smart Home device in question and the router. Sometimes a simple restart helps to resolve connection issues.

#### 6. Contact customer support

If the device still does not respond, please contact our

Customer Support

These steps should help you resolve the issue and reconnect your devices with Alexa.

### Problem: Alexa cannot find my device or scenario

If Alexa cannot find your device or scenario, you can try the following steps:

#### 1. Check the device name

Make sure you call the device exactly as it is named in the Bosch Smart Home App.

If you have changed the name in the Amazon Alexa App, use that name.

#### 2. Add a new device or scenario

If you have added a new device or scenario, you need to search for it again in the Amazon Alexa App.

Only then can you control it using voice commands.

#### 3. Limitations with scenarios

Scenarios with "Deactivate alarm system" cannot currently be controlled via Amazon Alexa.

#### 4. Suitable voice commands

Alexa responds best to the following commands:

Turning on and off:

"Alexa, turn [device] on."

"Alexa, turn [device] off."

Adjusting brightness:

"Alexa, set [device] to x percent."

"Alexa, make my [device] brighter."

"Alexa, dim [device]."

"Alexa, dim [device] to x."

Adjusting temperature:

"Alexa, set [device] to x degrees."

"Alexa, decrease [device]."

"Alexa, decrease [device] by x degrees."

"Alexa, increase [device]."

"Alexa, increase [device] by x degrees."

Display device:

"Alexa, show [device]."

#### Additional notes

If the expected devices or scenarios still do not appear, please contact our

Customer Support

### Connecting Bosch Smart Home System with Amazon Alexa

With Amazon Alexa, you can conveniently control your Bosch Smart Home System using voice commands. Here's how to connect the two systems:

#### Requirements

• A mobile device connected to your home network.
• The Bosch Smart Home App installed.
• An Amazon Alexa-enabled device.

#### Step-by-Step Instructions

1. Activate remote access

Open the Bosch Smart Home App.

Go to"More">"System">"Remote Access".

Activate the function"Control Smart Home remotely".

2. Mirror Bosch Smart Home System in the Bosch Cloud

In the Smart Home App, navigate to"More">"Partners">"Smart Home Cloud".

Tap on"Mirror system in cloud".

Enter your SingleKey ID or register if you don't have one yet.

Note: Use the same SingleKey ID for the Bosch Smart Home Cloud and the Alexa Skill.

3. Connect with Amazon Alexa

In the Bosch Smart Home App, go to"More">"Partners">"Amazon Alexa".

Alternatively, you can activate the Bosch Smart Home Skill directly in the Amazon Alexa App.

4. Search for Smart Home devices

Say to your Alexa device:"Alexa, discover my devices."

#### Support

If you have any further questions or problems, please contact our

Customer Support

### Problems Pairing the Bosch Smart Home App with Amazon Alexa

If you are having difficulty connecting your Bosch Smart Home App with your Alexa account, please follow these steps:

#### Possible Cause

A common cause of connection problems is different accounts (SingleKey IDs) in the Bosch Smart Home App and the Amazon Alexa App.

#### Troubleshooting Steps

Clear App Cache

Clear the cache of your Bosch Smart Home App.

Deactivate Bosch Smart Home Cloud

Open the Bosch Smart Home App.

Deactivate the Bosch Smart Home Cloud.

Connect with Amazon Alexa

In the Bosch Smart Home App, go to: More >> Partners >> Amazon Alexa.

Link your Bosch Smart Home System with Amazon Alexa.

Verify SingleKey ID

Make sure you are using the same SingleKey ID that is also used in your Bosch Smart Home App.

#### Further Support

If you continue to have questions or problems, please contact our

Customer Support

### Alexa Skill for Bosch Smart Home System and Cameras

#### Do I need different skills for the Bosch Smart Home System and the smart cameras?

No, the same Alexa skill is used for both the Bosch Smart Home System and the Bosch Smart Home cameras: the Bosch Smart Home Alexa Skill.

#### Important Note:

If you add new Smart Home products, you must restart the device discovery in the Amazon Alexa app.

#### Support:

If you have any questions or problems, please contact our

Customer Support

#### Error message "Value outside the defined range!" with Alexa shutter control. What does the error message mean?

The message "Value outside the defined range!" appears when you try to set your shutters to a value above 100% or below 0%. These values are not permitted.

#### Possible causes and solutions

Checking voice commands:Make sure you only set the shutters to values between 0% (fully open) and 100% (fully closed).

Correct phrasing: Use clear and precise commands such as "Alexa, set the shutters to 50%".

#### Further support

If you continue to have questions or problems controlling your shutters with Alexa, please contact our

Customer Support

### No sound when displaying the camera image via Alexa

Problem: When you display the camera image via Alexa on an Amazon Fire TV or an Echo device with a screen, you do not hear any sound.

#### Cause:

Currently, Amazon only supports the transmission of video data on Fire TV and Echo devices with a screen. The transmission of audio data is currently not possible.

#### Background:

Amazon has decided not to support audio transmission for this feature. Therefore, we cannot provide you with a timeframe for when or if this feature will be available.

We hope this information helps you.

### Current Support by Amazon Alexa

Currently, this function is not yet supported by Amazon's "Alexa".

### Future Developments

We are currently evaluating the technical possibilities to integrate this function on the Amazon "Show" smart display.

### What Does This Mean for You?

- **Currently**: The function is not yet available.

- **Future**: We are working on providing this function in the future.

We will keep you updated on further developments.

#### Viewing camera image via Amazon FireTV at another location

Yes, you can view the camera image from location A at another location B via an Amazon FireTV product. Here is the most important information:

#### Requirements:

FireTV device: You need a FireTV Stick or a FireTV Box.

Remote control: The remote control must be at the same location as the FireTV device.

Amazon Alexa account: The FireTV device must be connected to your Amazon Alexa account.

#### Example:

Camera at home: Your Bosch Smart Home camera is installed at home.

FireTV at the office: You are at the office and use a FireTV Stick there that is connected to your Amazon Alexa account.

#### Steps:

Establish connection: Make sure that your FireTV device and the Bosch Smart Home camera are both connected to your Amazon Alexa account.

Use voice control: Use voice control via the remote control to display the camera image on your TV at the office.

With these steps, you can transfer the image from your camera at home to a device (e.g. TV) at the office.

#### Requirements for using Amazon Alexa with your Bosch Smart Home Camera

To view the video stream of your Bosch Smart Home Camera on a TV, you need the following:

Bosch Smart Home Camera: Make sure your camera is installed and functional.

Amazon Fire TV Product: A Fire TV Stick or another Fire TV device with voice remote.

Video-capable device: A TV or monitor connected to your Fire TV device.

Stable internet connection: At least 10 Mbps download and 2 Mbps upload speed.

#### Setup and Usage

Activate Alexa Skill:

- Open the Alexa app on your smartphone.

- Search for the Bosch Smart Home Camera Skill.

- Activate the skill and link it to your Amazon user account.

Use voice command:

- Say: "Alexa, show me the [Name] camera."

- Alexa will display the video stream of your Bosch Smart Home Camera on the connected TV.

#### Tips

Make sure all devices (camera, Fire TV, TV) are turned on and connected to the internet.

Check the connection speed to ensure smooth transmission.

With these steps, you can conveniently view the video stream of your Bosch Smart Home Camera on your TV via Alexa.

### Problem: Alexa does not recognize your camera or your voice commands, even though it works for other people.

#### Possible Solutions:

Speak more slowly and clearly:

- Use a rather deep voice.
- Make clear pauses between words.
- Avoid dialectal coloring.

Check the history:

- Open the Amazon Alexa app.
- Go to "Settings".
- Select "Alexa Account".
- Click on "History".
- Here you can see what Alexa understood and make adjustments if necessary.

#### Additional Tips:

• Alexa learns over time: The more often you address the camera, the better Alexa will recognize the name.
• Make sure the camera name is simple and clear to avoid misunderstandings.

These steps should help you improve the recognition of your camera by Alexa.

#### Resolution of the Bosch Smart Home Camera on Amazon Fire TV

Recordings:

The Bosch Smart Home Cameras record videos in Full HD quality (1080p).

Livestream:

When you view the livestream on a device connected to Amazon Fire TV, the image quality is slightly reduced. This helps to avoid bandwidth issues and ensure smooth playback.

If you have any further questions or need support, we are happy to assist you.

### Minimum System Requirements for Using Amazon Alexa with Bosch Smart Home Products

To optimally use Alexa in connection with Bosch Smart Home products, the following requirements must be met:

#### General Requirements:

Amazon Alexa-enabled device: An Amazon Echo, Echo Dot, or another Alexa-enabled device.

Bosch Smart Home System: A compatible Bosch Smart Home system that can be integrated with Alexa.

Bosch Smart Home App: Installed on a smartphone or tablet.

Amazon Alexa App: Installed on a smartphone or tablet.

#### Internet Connection:

Stable internet connection: A stable internet connection is recommended for general use.

For Bosch Smart Camera products: An internet connection with at least 10 Mbit/s downstream and 2 Mbit/s upstream.

#### Additional Notes:

System requirements on packaging: Please note the specific system requirements indicated on the packaging of the Bosch Smart Home components.

With these requirements, you can ensure that you can use the full functionality of Alexa in connection with your Bosch Smart Home products.

### Why can't the cameras be turned off by voice command?

Our cameras are intentionally configured so that they cannot be turned off by voice command. This is for security purposes.

#### Reasons:

- **Protection against misuse:** Unauthorized persons could otherwise deactivate the security recordings with a simple voice command such as "Alexa, turn off all cameras."

- **Security-relevant recordings:** It is important that security-relevant recordings cannot be easily interrupted.

This measure ensures that your security is not compromised by simple voice commands.

### Using Bosch Smart Home Cameras via Alexa

If you own Bosch Smart Home cameras and already control them via Amazon's "Alexa", you can also operate the cameras of a friend who has granted you access. This is independent of whether your friend uses Alexa themselves.

#### Functions you can control:

- **Turn camera light on/off** (outdoor cameras only)

- **Stream camera image** via a FireTV product (turn on/off)

This way, you can provide additional security even during your friend's absence.

### Avoiding Accidental Alexa Commands from Remote Locations

#### Basic Information

Remote Alexa Control: Alexa can be controlled via the Amazon Alexa app.

Voice Commands: These are only accepted to a limited extent, e.g., via the Amazon Music app. The range of functions is comparable to an Amazon Echo Dot.

#### Measures to Prevent Accidental Operations

Direct Address Required: Voice commands can only be given via an unlocked mobile device.

Disconnect Devices from Power or Internet: To ensure that Alexa does not execute random commands, you can disconnect your Amazon devices at home from the power supply or internet.

Securing the Mobile Device: Protect your mobile device from unauthorized access to prevent accidental commands.

#### Summary

Alexa can only be controlled remotely to a limited extent.

Accidental operations are only possible when the mobile device is unlocked.

Disconnect the devices from power or internet or secure your mobile device to minimize risks.

#### Error when linking the Bosch Smart Home Camera with the Amazon account

If the error "An error occurred while linking with Bosch Smart Home. Please try again later" occurs when linking your Bosch Smart Home Camera with your Amazon account, the following causes and solutions may help:

#### Possible causes and solutions:

No Alexa devices set up in the Amazon account

Solution: Make sure that your Bosch Smart Home Camera is set up correctly. Use the Bosch Smart Camera App for this. Then try again to link the camera with your Amazon account.

Change of terms and conditions in the Bosch Smart Camera App not accepted

Solution: Open the Bosch Smart Camera App and accept the new terms of use. After that, both the camera and the Alexa voice control service should function without restrictions again.

Country setting not configured

Solution: Add your home country to your Amazon user account. To do this, go to Amazon.com and navigate to "Your Account" > "Content and Devices". Make sure the country setting is correct so that Alexa knows which language to listen in.

#### Additional tips

Check your internet connection:Make sure that both your camera and your Alexa device have a stable internet connection.

Update your apps:Make sure that both the Bosch Smart Camera App and the Alexa App are up to date.

Restart your devices: Restarting the Bosch Smart Home Camera and the Alexa device can sometimes help resolve connection issues.

By following these steps, you should be able to successfully link your Bosch Smart Home Camera with your Amazon account and use Alexa voice control.

#### Amazon Alexa Products for Displaying Camera Images

You can display the image from your Bosch Smart Home camera on various Amazon Alexa devices. Here are the supported devices:

#### Devices with Display:

Echo Show(all generations)

Fire Tablets (from 4th generation onwards)

#### Devices with HDMI Output:

Fire TV Stick

Fire TV Box

#### Important Notes:

Voice Control: You can initiate the display of the camera image directly via the voice remote control of the respective Amazon device.

Limitations: Amazon does not support the function of forwarding commands from devices without a display (e.g. Echo Dot) to a Fire TV component.

Feedback from Alexa: Devices without a display or HDMI output cannot display video streams or images. Alexa will inform you that Smart Home cameras are not supported by these devices

#### What is a "Skill" in the context of "Alexa"?

A "Skill" is a type of app for Amazon's Alexa voice assistant. These Skills extend Alexa's capabilities and enable it to control various devices and services. For example, a Skill can teach Alexa how to control a Bosch Smart Home outdoor camera by performing functions such as turning the camera on and off or starting a live stream via Fire TV.

#### How do I add a Skill?

Open the Alexa App: Launch the Alexa app on your smartphone or tablet.

Navigate to Skills: Go to "More" and select "Skills & Games".

Search for Skill: Use the search function to find the desired Skill, e.g., "Bosch Smart Home".

SEnable Skill: Select the Skill from the list and click "Enable".

Link Account: Enter your login credentials for the corresponding user account (e.g., Singlekey ID for Bosch) to link the Skill with your device.

#### How do I remove a Skill?

Open the Alexa App: Launch the Alexa app on your smartphone or tablet.

Navigate to Skills: Go to "More" and select "Skills & Games".

Your Skills: Select "Your Skills".

Select Skill: Find the Skill you want to remove.

Disable Skill: Select the Skill and click "Disable".

By adding or removing Skills, you can easily customize Alexa's capabilities to suit your needs.

#### Does Alexa always listen?

Yes, when your Alexa-enabled devices are turned on, Alexa is constantly listening to capture voice commands.

#### How can I turn that off?

There are several ways to mute Alexa or disable voice control:

Turn off microphone:

Most Alexa devices have a button to turn off the microphone. Press this button to mute the device.

Disconnect power supply:

You can disconnect the device from the power supply by unplugging it.

Alternatively, you can use a smart plug, such as the Bosch Smart Home Smart Plug, to turn the device on and off.

Remove skills:

Open the Alexa app on your smartphone.

Go to "Skills & Games".

Select the skill you want to remove and disable it.

These steps will help you protect your privacy and disable voice control as needed.

### Data Protection and Privacy When Using Amazon Alexa with Bosch Smart Home

At Bosch Smart Home, data protection and security are our highest priorities. We place great importance on protecting our users' rights and offer maximum security for our solutions.

#### Voice Control with Amazon Alexa

Voice is a popular method for controlling smart home devices. To meet this need, we have integrated the ability to control the Bosch Smart Home system via Amazon Alexa.

#### Your Choices

With voice control: If you wish to use voice control, you can connect your Bosch Smart Home components with Amazon Alexa. This requires your consent to the transfer of personal data to Amazon. Please note that the processing of this data is performed by Amazon and is subject to their privacy policies.

Without voice control: For users who place particular emphasis on data protection and privacy, we offer alternative control options. You can control your smart home system via the Bosch Smart Home app, the universal switch, or the scenario manager without using voice commands.

#### Connection with Amazon Alexa

To control your Bosch Smart Home components using voice commands, you must connect them with Amazon Alexa/Echo (pairing). During the pairing process, we obtain your consent to the transfer of personal data to Amazon. The processing of this data is the responsibility of Amazon and is subject to their terms of use and privacy policies.

We hope this information helps you make an informed decision about using voice control with Amazon Alexa.

#### Bosch Smart Home devices and scenarios are missing in the Alexa app

#### Error description

Your previously stored Bosch Smart Home devices or scenarios in the Alexa app are suddenly no longer available. A search for these devices or scenarios remains unsuccessful.

#### Prerequisites for detection

Network: Make sure that both your Smart Home Controller and your Amazon devices are on the same network.

Access: In the Bosch Smart Home app, access for Amazon Alexa must be enabled under "External Accounts".

Skill: The Bosch Smart Home Skill must be installed and enabled in the Alexa app.

Remote access: Remote access must be enabled in the Bosch Smart Home app.

Availability: The Bosch Smart Home devices and scenarios must be found and displayed in the Bosch Smart Home app.

#### Possible solutions

Check online status:

Check in the Alexa app whether your Amazon Echo device is online.

If the device is shown as offline, remove the Echo device and reconnect it.

Search for devices and scenarios:

Initiate a new search for devices and scenarios in the Alexa app.

Check Bosch SingleKey ID:

Make sure that the Bosch SingleKey ID in the Bosch Smart Home app and the Alexa app match.

#### Additional notes

Device names:

Avoid device names that consist of multiple words, as this can lead to errors in voice recognition.

Make sure that the device names are unique and singular.

These steps should help you make your Bosch Smart Home devices and scenarios available again in the Alexa app.

#### How to rate and review the Bosch Smart Home Alexa Skill

To submit a rating and review for the Bosch Smart Home Alexa Skill, follow these simple steps:

Amazon Account: Make sure you have an active Amazon account.

Access Skill page: Go to the Amazon page for the Bosch Smart Home Alexa Skill.

Sign in: Sign in with your Amazon account.

Submit rating: After signing in, you can write a rating and review for the Skill.

These steps will help you share your experiences with other users and rate the Skill.

### Problem: Alexa voice control does not work with awnings

If you have configured your Bosch Smart Home Shutter Control II in the "Awning" profile and Alexa does not recognize your voice commands, please note the following:

#### Important Information

Voice control of the Bosch Smart Home Shutter Control II via Amazon Alexa is currently only possible in the "Shutter" profile. Control of awnings is not currently supported.

#### Suggested Solution

To use voice control anyway, proceed as follows:

Reconfiguration:

Pair your Bosch Smart Home Shutter Control II again.

Select the "Shutter" profile.

Rename device:

Rename the device in the Smart Home app, e.g., to "Awning".

Adapt voice commands:

Use the commands for opening and closing shutters. These correspond to extending and retracting the awning.

We hope this solution helps you!

### Problem: Alexa cannot find the Bosch Smart Home Relay

#### Cause:

Alexa currently only supports the "ON/OFF" profile for the Bosch Smart Home Relay.

### Solution:

To use the Bosch Smart Home Relay in the "Pulse Control" configuration with Alexa, please proceed as follows:

Smart Home Integrate relay into a scenario:

Configure the Bosch Smart Home Relay as "Pulse Control"

Add the relay to a scenario in the Bosch Smart Home App.

Let Alexa search for new devices/scenarios:

Open the Alexa App.

Go to "Devices".

Select "Add Device" and let Alexa search for new devices or scenarios.

After these steps, the Bosch Smart Home Relay in the "Pulse Control" profile can also be voice-controlled via Alexa.

We hope this solution helps you!