Apple HomeKit®

#### Devices unreachable in the Apple HomeKit app

If all devices are shown as unreachable in the Apple HomeKit app, you can take the following steps:

##### 1. Restart the Smart Home Controller

Wait: When the Smart Home Controller has been restarted, it may take some time until the Smart Home devices are online again. Wait until the devices have completed their operating cycle and reconnect to the controller.

##### 2. Check device availability

In the Home app: If the devices are offline in the Apple HomeKit app but available in the Smart Home app, try restarting the Apple HomeKit app.

Close the Apple HomeKit app: Close the app completely.

Open the Apple HomeKit app again: Restart the app and check whether the Smart Home devices are reachable again.

These steps should help restore the connection of your Bosch Smart Home devices in the Apple HomeKit app.

### Checking Device Integration in HomeKit

#### Steps to Check:

Check Device Integration:

Make sure that your Bosch Smart Home product has been fully added to the Bosch Smart Home system.

Sometimes a new smart home device is added under a default name if the pairing assistant in the Bosch Smart Home app was not successful. Such devices are not published in HomeKit.

Check in the Smart Home app whether the device has a default name. As long as this is the case, it will not be displayed in HomeKit.

Supported Devices:

Make sure that it is a supported Bosch Smart Home device. Currently, the following Bosch Smart Home products, among others, can be integrated into Apple HomeKit:

• Smart Plug and Smart Plug Compact
• Radiator Thermostat and Radiator Thermostat II
• Door/Window Contact and Door/Window Contact II
• Shutter Control
• Relay (ON/OFF)
• Light Control and Light and Shutter Control II
• Motion Detector
• Twinguard
• Smoke Detector I, Smoke Detector II
• Room Thermostat 230V

Further Information:

A complete overview of supported Bosch Smart Home products can be found on thePartner Pagein the Smart Home e-shop.

View of Bosch Smart Home Devices in HomeKit:

New smart home devices that are added to the Bosch Smart Home system and published in HomeKit automatically appear in the "Default Room" of Apple HomeKit.

Check whether the new smart home device has been added to this room and make appropriate adjustments in the Apple HomeKit app.

By following these steps, you ensure that your Bosch Smart Home devices are correctly integrated into Apple HomeKit.

#### Checking the Compatibility of Your iOS Device with Apple HomeKit

To check if your iOS device can be used to control the Bosch Smart Home System in Apple HomeKit, please note the following information:

#### Supported iPhone Models

All iPhone models that support Apple HomeKit are compatible.

#### Supported iPad Models

You can use the following iPad models, among others:

• 11" iPad Pro (1st and 2nd generation)
• 12.9" iPad Pro (1st, 2nd, 3rd, and 4th generation)
• iPad Air (1st, 2nd, and 3rd generation)
• iPad mini (1st, 2nd, 3rd, 4th, and 5th generation)
• iPad (5th, 6th, and 7th generation)
• 10.5" iPad Pro
• 9.7" iPad Pro

#### Other Supported Devices

• Apple TV 4K
• Apple TV HD
• HomePod
• Apple Watch with WatchOS 5 or higher
• iMacs with macOS Mojave (10.14) or higher

#### Additional Notes

For detailed instructions on installing and setting up Apple HomeKit, as well as a complete list of supported iOS devices, please visit the

This information will help you ensure that your device is compatible and that you can control your Bosch Smart Home System with Apple HomeKit without any issues.

### Integration of Bosch Smart Home Cameras into Apple HomeKit

Unfortunately, the Bosch Smart Home 360° Indoor Camera and the Bosch Smart Home Eyes Outdoor Camera cannot be integrated into Apple HomeKit.

#### Important Information:

- **Bosch Smart Home 360° Indoor Camera**: No support for Apple HomeKit.

- **Bosch Smart Home Eyes Outdoor Camera**: No support for Apple HomeKit.

We hope this information helps you.

#### Where can I find my HomeKit setup code?

If you are asked for your HomeKit setup code during installation, you can find it as follows:

Bosch Smart Home App: The setup code is displayed during the activation wizard in the Bosch Smart Home App. Follow the instructions in the app to see the code.

#### Tips for entering the code

• Make sure to enter the code exactly as it is displayed.
• The code consists of 8 digits, typically presented in a format like "XXX-XX-XXX".

If you continue to experience problems, please check your device's documentation or contact ourCustomer Servicefor further assistance.

#### Integration of Bosch Smart Home with Apple HomeKit

##### Requirements

Bosch Smart Home System: Make sure that your Bosch Smart Home system is set up correctly.

Apple HomeKit: A compatible Apple device (iPhone, iPad, or iPod touch) with the latest iOS version.

HomeKit-enabled devices: Your Bosch Smart Home devices must be HomeKit-compatible.

##### Installation and Setup

Bosch Smart Home App: Open the Bosch Smart Home app and make sure that all devices are connected correctly.

Apple Home App: Open the Apple Home app on your iOS device.

Add Accessory:
Tap the plus sign (+) in the Apple Home app.

Select "Add Accessory" and follow the instructions to add your Bosch Smart Home devices.

##### Scenes and Automations

Bosch Smart Home App: Scenes and automations created in the Bosch Smart Home app cannot be transferred directly to Apple HomeKit.

Apple HomeKit: However, you can create your own scenes and automations in the Apple Home app. These allow you to link different devices, including those that are not compatible with the Bosch Smart Home system.

##### Benefits of Integration

Extended Compatibility: Take advantage of HomeKit to combine devices from different manufacturers.
Voice Control: Control your smart home devices conveniently via Siri.
Centralized Control: Manage all your smart home devices in one central location.

####Problem: HomeKit devices are displayed as "not reachable"

After an update for your Bosch Smart Home Controller, you activated the HomeKit function. Now the Apple HomeKit app displays all devices as "not reachable". Here are some steps that can help you:

1. Wait for the connection

After a restart of the Bosch Smart Home Controller, it may take some time until all devices are online again. Wait until the devices have completed their operating cycle and reconnect to the Bosch Smart Home Controller.

2. Restart Apple Home app

If the Smart Home devices are offline in the HomeKit app but available in the Smart Home app, close the Apple HomeKit app completely and open it again. This can help update the connection.

3. Check the permissions

Make sure that the Apple HomeKit app has the necessary permissions to access your Smart Home devices. Check the settings on your iOS device.

4. Check network connection

Make sure that your Bosch Smart Home Controller and your iOS device are connected to the same network. A stable network connection is crucial for communication between the devices.

5. Reconfigure HomeKit function

If the above steps do not help, try deactivating the HomeKit function on your Smart Home Controller and activating it again. This can sometimes resolve connection problems.

These steps should help you bring your HomeKit devices back online.

#### Instructions for Allowing the Bosch Smart Home App to Make Changes in the Apple Home App

##### What does the message mean?

If you receive the message: "Please allow the Bosch Smart Home App to make changes in the Home App," this means that the Bosch Smart Home App requires permission to automatically transfer the Apple setup code to the Home App. This simplifies the setup process and saves time.

##### Steps to Grant Permission

Open the iOS Settings.

Navigate to "Bosch Smart Home."

Enable or disable the "Enable / Disable Home Data" option.

##### What happens if access is not allowed?

If you do not allow access, you will need to manually enter the setup code in the Home App. Follow these steps:

Open the Apple Home App.

Click on the "+" icon.

Select "Add Accessory."

Select "I Don't Have a Code or Cannot Scan."

Select the Smart Home Controller.

These steps will help you successfully connect your Bosch Smart Home system with Apple HomeKit.

#### Voice control your Bosch Smart Home system with Siri

Would you like to control your Bosch Smart Home system with Siri without having to open the app every time? No problem! Siri can recognize your Bosch Smart Home devices and their status. Here are some things you can do with Siri:

Turn smart plugs on or off: Ask Siri to control your smart plugs.

Control shutters: Have Siri lower or raise your shutters.

Check windows and doors: Ask Siri if your windows and doors are closed.

Suggest scenes: Siri can suggest suitable scenes based on your routines.

#### Important note

For security reasons, it is not possible to deactivate the alarm system via voice command.

#### Using Apple HomeKit with Android Smartphones

Question:Is it possible to use Apple HomeKit with an Android smartphone?

Answer:No, using Apple HomeKit with an Android smartphone is not possible. Apple HomeKit is specifically designed for use with Apple devices such as iPhone, iPad, and iPod touch.

If you are using the Bosch Smart Home App, you can activate or deactivate the connection to Apple HomeKit in the app settings. However, this feature is only available if you are using a compatible Apple device.

We hope this information helps you!

#### Problem: Temperature in the Apple HomeKit app is being reset

If you change the temperature in the Apple HomeKit app and it keeps resetting, this could be due to the ventilation detection.

##### Possible cause:

Open windows or doors: Check whether a window or door is open in the same room as the thermostat. In this case, the ventilation detection prevents a change to the current temperature.

##### Solution:

Close windows and doors: Make sure that all windows and doors in the room are closed. Then try changing the temperature in the Apple HomeKit app again.

If the problem persists, check the connection and installation of the Bosch Smart Home radiator thermostat.

#### Controlling the Bosch Smart Home System with Apple Devices

##### Apple Watch

Yes, you can control your Bosch Smart Home system via your Apple Watch. The requirement is that your Apple Watch uses at least Watch OS 5 or a newer version.

##### Apple Mac

Control via a Mac is also possible. Your Mac should have at least macOS Mojave (version 10.14) or a newer version installed.

With these devices, you can conveniently and easily operate your Smart Home system.

#### Changing the room of a thermostat in the Apple HomeKit app

Question: If I change the room of a Smart Home thermostat in the Apple HomeKit app, does the room also change in the Smart Home app?

Answer: No, the rooms in both apps are independent of each other.

##### Important information:

Independent room assignment:The rooms you set in the Apple HomeKit app have no direct effect on the rooms in the Bosch Smart Home app.

Room climate control:Grouping your thermostats into a logical room climate control group is done exclusively in the Bosch Smart Home app.

No effect on radiator thermostats: Changes to room names in the Apple HomeKit app do not affect the behavior of the radiator thermostats in the Bosch Smart Home app.

This way you can ensure that your room climate control works as desired by making the settings in the Bosch Smart Home app.

### Integrating Multiple Smart Home Controllers into Apple HomeKit

Requirements:

• Apple HomeKit app on an iOS device
• Multiple Bosch Smart Home controllers (SHC)
• iOS device with Bosch Smart Home app

#####Installation Steps:

Set up primary Smart Home controller:

• Integrate your primary SHC A into Apple HomeKit.
• Add all desired devices to HomeKit.

Delete Bosch Smart Home app data:

• Delete the data of the Bosch Smart Home app on your iOS device.

Set up additional Smart Home controller:

• Connect to the second Smart Home controller via the Smart Home app
• Add the devices from the second Smart Home controller to Apple HomeKit.

Delete Bosch Smart Home app data:

• Reset the Smart Home app on your iOS device.

Reconnect to the primary Bosch Smart Home controller:

• Pair your iOS device again with your primary Smart Home controller.

Result:

Both Smart Home controllers are now accessible via the Apple HomeKit app.

The primary Smart Home controller remains controllable via the Bosch Smart Home app.

With these steps, you can conveniently control multiple apartments or houses via Apple HomeKit.

### Which Bosch Smart Home data is shared with Apple HomeKit?

When you connect your Bosch Smart Home devices with Apple HomeKit, the following data is transmitted:

• Serial numbers of Bosch Smart Home devices
• Firmware version numbers of Bosch Smart Home devices
• Room and device names

##### Data Storage and Security

Local storage: Information about your home is encrypted and stored locally on your Apple devices (iPhone, AppleTV, HomePod, iPad, Apple Watch).

Synchronization: Apple ensures that the synchronization of HomeKit data between your personal Apple devices is encrypted via software keys in iCloud. Apple itself does not have access to this data.

#### Requirements for Use

To use Bosch Smart Home devices with Apple HomeKit, you need:

• A compatible Apple device (iPhone, AppleTV, HomePod, iPad, Apple Watch)
• The latest firmware version of your Bosch Smart Home devices

These measures ensure that your data remains secure and private while you enjoy the benefits of voice control and other features of Apple HomeKit.

#### Integration of Bosch Smart Home Twinguard, Door/Window Contact, and Smoke Detector into Apple HomeKit

#### Why integrate these devices into Apple HomeKit?

Integrating the Twinguard, door/window contact, and smoke detector into Apple HomeKit offers several advantages:

Automations: Use these devices as triggers for automations in your smart home.

If the Bosch Smart Home Controller was already connected to Apple HomeKit, please proceed as follows:

1. Disable HomeKit in the Bosch Smart Home App under "Partners".

2. Delete the Bosch Smart Home Controller from the Apple HomeKit App.

3. Then link Apple HomeKit again in the Bosch Smart Home App.


If the connection still does not work, please check the following points:

1. Make sure that iOS and all apps are up to date.

2. Ensure that your iPhone and the Smart Home Controller are on the same network (Controller via LAN, iPhone via Wi-Fi on the same network).

3. Verify that the devices can communicate with each other.

4. Enable access to the local network for the Bosch Smart Home App in the iOS settings.

#### Remote Access to Bosch Smart Home Devices with Apple HomeKit Requirements for Remote Access

To control your Bosch Smart Home devices via Apple HomeKit remotely, you need one of the following Apple devices as a home hub:

• HomePod
• HomePod Mini
• Apple TV
• iPad

#### Setup Steps

Install Apple Home app: Install the Apple Home app. If the Apple Home app is not available, please first check the compatibility of your iOS device. If necessary, contact

Set up home hub: Make sure that one of the above devices is set up as a home hub. To do this, follow the instructions in Apple Support.

Connect devices: Connect your Bosch Smart Home devices to Apple HomeKit. This is usually done via the Bosch Smart Home app and Apple's Home app.

Activate voice control: Use Siri to control your devices by voice command. For example, you can say: "Hey Siri, turn on the light in the living room."

#### Functions

With the correct setup, you can use the following functions, among others:

Light control: Turning lights on and off as well as dimming.

Heating control: Temperature regulation.

Security functions: Monitoring and controlling security devices such as cameras and sensors.

#### Further Information

For detailed instructions and support, please visit.

We hope this information helps you!

#### Bosch Smart Home Devices and Apple HomeKit

With the Bosch Smart Home controller, you can integrate various Bosch Smart Home devices into Apple HomeKit. This allows you to control and manage your Smart Home devices via the Apple Home app and Siri voice commands.

##### Compatible Devices (among others):

Lighting: Light control and relays (ON/OFF only)

Heating: Radiator thermostats, room thermostats

Security: Door/window contacts, smoke detectors, water detectors

Plugs: Smart plugs

##### Functions:

Voice Control: Use Siri to control your Bosch Smart Home devices.

Settings: Adjust the settings of your devices directly in the Apple Home app.

For the latest information and a complete list of compatible devices, please visit ourWebsiteor ourCommunity.

We hope this information helps you!

### Maximum Number of Bosch Smart Home Devices in Apple HomeKit

Device Limitation

Apple HomeKit allows a maximum of 150 devices per hub (e.g., Bosch Smart Home Controller). The Bosch Smart Home Controller itself counts as one device.

#### Solution for More Bosch Smart Home Devices

Second Bosch Smart Home Controller

Would you like to use more than 150 Bosch Smart Home devices in Apple HomeKit? Then you need a second Bosch Smart Home Controller:

• 1. Setup: Set up your additional Smart Home products on the second controller.
• 2. Pairing: Connect the second controller to Apple HomeKit.

#### Important Notes:

This is a technical limitation by Apple, independent of the hub manufacturer.

Currently, multiple Smart Home Controllers cannot be set up and operated via the Bosch Smart Home App.

We ask for your understanding that we cannot offer you any further technical solution.