Help with our apps

To set up and control the Bosch Smart Home system, you need the free Bosch Smart Home App. You can find it in the Google Play Store or the Apple Store.

The Smart Home Camera App is also available for free in both app stores.

Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

Make sure that an internet connection exists and that you are using a current operating system version.

Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

The Bosch Smart Home App is only available in the official App Store. If you cannot find the app in the App Store despite searching correctly, then your smartphone is currently not compatible with Bosch Smart Home.

Please make sure that you have activated remote access or are connected to your own Wi-Fi network. In addition, the Smart Home Controller should always be powered and connected to the router.

Please also check whether the top two LEDs on the top of your Smart Home Controller are continuously lit white.

If the problem persists, briefly disconnect the Smart Home Controller from power and restart it.

If you need further assistance with this, please feel free to contact our Customer Support.

Select the following menu item in the Bosch Smart Home App:

• "Add (+)" -> Already installed device.
• Select the device that should be displayed. If the corresponding device cannot be found, please install it again.

If the problem persists, briefly disconnect the Smart Home Controller from power and restart it.

If you need further assistance, please feel free to contact our Customer Support .

If login to the app is not possible, please check whether you have a Wi-Fi connection to your router if you are using the system without remote access. If you are not at home, make sure that your system is enabled for remote access. You will then need an internet connection via your mobile phone. The minimum requirement is two signal bars and an EDGE connection (indicated by an "E" next to the reception bars).

If you continue to have questions or problems with the integration, accessibility or use of the Bosch Smart Home System, please feel free to contact ourCustomer Support.

Change

You can change your password in the settings of your Bosch Smart Home App. To do this, you must enter your current password. You can find the settings under: More >> System >> Change system password.

Reset

If you have forgotten your current password, you can reset it under "Forgot password". However, this only works if the corresponding device was already paired with the Smart Home Controller and is connected to the home network. You can find the settings under: More >> System >> Change system password >> Forgot password.

Factory settings

If the old system password is not known and no previously connected smartphone/tablet is available, then unfortunately the Smart Home Controller must be reset and the components must be re-learned.

### Requirements for Using Your Bosch Smart Home Devices

To ensure that your Bosch Smart Home devices function smoothly, please note the following points:

1. **Software Update**

- Make sure that the software of your Bosch Smart Home Controller is up to date. Install all available updates.

2. **App Update**

- Your Bosch Smart Home App should also be up to date. Check the App Store or Play Store for available updates and install them.

3. **Camera Installation**

- All Bosch Smart Cameras should be installed and operational. They must be accessible via the Bosch Smart Camera App.

4. **Network Connection**

- The Bosch Smart Cameras that you want to control via the Bosch Smart Home App must be on the same local network as the Smart Home Controller.

5. **Internet Connection**

- A stable internet connection is required. You should have at least 10 Mbps download and 2 Mbps upload to use all features without restrictions.

We distinguish between the Bosch Smart Home System App and apps for specific domains / products.

The Bosch Smart Home System App covers cross-domain use cases with Bosch and integrated non-Bosch products. Likewise, the System App takes care of basic functions and includes a wide range of features, but does not always go into depth.

For the special functions, there are then special apps and systems, such as the following apps:

• Bosch Smart Cameras -> Indoor Camera 360° and Outdoor Camera Eyes
• BSH Home Appliances -> For products in the home appliances sector

Please note that parts of the described products and their functions may only be available in Germany and Austria.

If you are starting up your Smart Home Controller for the first time, it will download an initial update. Due to the large scope of the delivered software, this process can take up to 30 minutes depending on the available bandwidth. Once all LEDs on the controller are constantly lit white, the pairing between the Bosch Smart Home App and the Bosch Smart Home Controller can be performed.

Operating the Bosch Smart Home App with a tablet is possible. However, the application itself is optimized for mobile phones.

Please follow this path in your Bosch Smart Home App:

Start >> More >> Help & Contact

A - Operating modes

1. Automatic mode

2. Manual mode

3. Heating/cooling pause

4. Window open

B - Heating/cooling operation

5. Heating mode

6. Cooling mode

7. Excess heat: When solar energy is available from the energy manager, it is used for heating. Visit Energy Manager for more information.

C - Error symbol

8. Error symbol: An error has occurred. Tap the symbol for more information.

Did you know?

• The text "Low" on a "Favorites" tile indicates that heating has been interrupted due to an open window or a temperature drop. You can tap "Low" to continue heating.
• You can activate the following services under "Services" > "Climate Manager":
  • Heating pause & cooling
  • Sustainable ventilation
  • Temperature drop

Related topic:

Help & Contact

This page is divided into 3 main areas:

A - Area for selecting custom or predefined schedules

You can set up and edit up to 4 custom schedules and one predefined schedule. Examples:

• Early and late work shifts
• Working from home
• Different seasons

B - Area for customizing the selected custom or predefined schedule

This area shows an overview of the currently selected schedule. You can edit each day by tapping on one of the corresponding bars. You can add and edit multiple time slots with specific temperatures for each day and also copy them to other days. Please note:

• The time slots can be adjusted in 5-minute increments. The minimum duration of a time slot is 5 minutes.
• You can create a maximum of 6 time slots per day.

C - Area for advanced functionalities

1. Copy the current schedule to other rooms.

2. Quickly change the temperature values in the current schedule (across all days).

3. Display of the current page: You can switch between the manual mode page and the automatic mode page by swiping.

Related topics:

Room climate icons page

Manual mode page

Help & Contact

This page is divided into 3 main areas:

A - Area for switching between current and set temperature

1. Displayed temperatures: Tap the arrows to switch between two displays. (This change affects the display for all rooms - including under "Favorites").

• Current temperature on top, set temperature on bottom, or
• Set temperature on top, current temperature on bottom.

B - Area for setting and increasing the set temperature

2. Timer: Here you can set a desired temperature for a freely definable duration. After this time has elapsed, the control returns to the state before the timer was activated.

3. Boost mode: By tapping the rocket, you activate boost mode, which sets the temperature to the maximum value for five minutes.

4. Set temperature: With the +/- buttons, you can increase or decrease the set temperature in increments of 0.5 °C.

C - Area for choosing between manual and automatic mode and switching to the next page

5. Manual/automatic mode: Switch between manual and automatic mode (schedules).

6. Display of the current page: You can switch between the manual mode page and the automatic mode page by swiping.

Related topics:

Room climate symbols page

Automatic mode page (schedules)

Help & Contact

This page consists of customisable small tiles.

A - Tile area

1. Message Center: Shows alarms, warnings, information and software updates.

2. Tiles: There are different types of tiles (service, device, room climate control and scenario). Depending on the type there can be up to 3 information areas on the tile.

3. “+” tile: Allows you to add a new tile to the “Favourites” page.

B - Navigation area to switch between the main areas in the app.

Did you know?

• You can rearrange and delete tiles. To do this, press and hold a tile until it can be moved or deleted. The behaviour varies slightly depending on the operating system. You may need to confirm the change.
• You can add a new tile during the installation process of a new device (by activating the checkbox) or by tapping on the “+” tile at the bottom of the “Favourites” page.

Similar topics:

Room climate symbols page

Help & Contact Center