Cloud+ help

Pricing model for the Cloud+ subscription

Subscription options:

• Monthly subscription: Flexible, monthly billing.
• Annual subscription: Lower price compared to monthly billing.

Pricing information:

• You can find the exact prices in theBosch Smart Camera App.

Open the app to see the current prices and the best option for you.

Contents of the Cloud+ subscription

Benefits:

• Extended cloud storage: Store up to 400 events per camera for 30 days.
• Individual recording duration: Increase the recording duration to up to 60 seconds.

With the Cloud+ subscription, you benefit from more storage space and longer recordings for your Bosch Smart Home cameras.

Subscribing to Cloud+

Steps to subscribe:

• Open theBosch Smart Camera App.
• Go toSettings.
• SelectCloud+.
• Follow the instructions to complete the subscription.

This way you can easily and conveniently subscribe to Cloud+ directly in the app.

Changing your mobile device and your Cloud+ subscription

If you change your mobile device, your Cloud+ subscription will remain valid.
Steps after changing your device:

• Install theBosch Camera Appon your new device.
• Sign in with the sameSingleKey IDthat you previously used.

This way, you can continue to enjoy all the benefits of your Cloud+ subscription without interruption.

Canceling Your Cloud+ Subscription

For iOS:

• Open theSettings app.
• Tap onyour name.
• SelectSubscriptions.
• Tap on theCloud+ subscription.
• Scroll down and tap onCancel Subscription.
  • Note: If no cancel button is displayed or an expiration notice appears in red text, the subscription has already been canceled.

For Android:

• Open theGoogle Play app.
• Tap onyour profile picture.
• Go toPayments & subscriptions.
• Select theCloud+ subscription.
• Tap onCancel subscriptionand follow the instructions.

These steps will help you cancel your Cloud+ subscription easily and quickly.

Checking the status and renewal date of your Cloud+ subscription

For iOS:

• Open theSettings app.
• Tap onyour name.
• SelectSubscriptions.
• Here you can view thestatus(active, disabled) and therenewal dateof your Cloud+ subscription.

For Android:

• Open theGoogle Play app.
• Tap onyour profile picture.
• Go toPayments & subscriptions.
• SelectSubscriptions.
• Here you can view thestatusand therenewal dateof your Cloud+ subscription.

These steps will help you quickly and easily check the current status and renewal date of your Cloud+ subscription.

Availability of the Cloud+ subscription

The Cloud+ subscription is available in all countries where Bosch Smart Home cameras are distributed by Bosch or official retail partners.

Check availability:

• Check availability in your country by visiting theBosch Smart Camera App or theBosch website.
• Alternatively, you can contact anofficial retail partner in your country.

This way you can ensure that the Cloud+ subscription is available in your country.

Minimum contract term of the Cloud+ subscription

Monthly subscription:

• Minimum term: 1 month
• Automatic renewal: The subscription renews automatically until you cancel it.
• Cancellation period: At least 24 hours before the end of the current billing period.

Special feature in Germany:

• Immediate cancellation: You have the right to cancel the subscription with immediate effect.
• Refund: You can receive a prorated refund at any time.

This information helps you understand the minimum contract term and cancellation conditions of your Cloud+ subscription.

Sharing Your Cloud+ Subscription

Yes, you can share your Cloud+ subscription with other people. To do this, these people must also be logged in with the sameSingleKey IDin theBosch Camera App.

Steps for Sharing:

• Make sure that the other people have installed theBosch Camera App .
• Have everyone log in with the sameSingleKey ID.

This way, all logged-in people can enjoy the benefits of your Cloud+ subscription.

Transferring the Cloud+ subscription to another SingleKey ID

Yes, you can transfer your Cloud+ subscription to another SingleKey ID.
Steps for transfer:

• Sign out: Sign out of theBosch Smart Camera App.
• Sign in: Sign in to the app with the new SingleKey ID.
• Restore subscription: Restore the Cloud+ subscription under the new SingleKey ID.

Note:

• The subscription will be removed from the previous SingleKey ID and transferred to the new one.

These steps allow you to easily transfer your Cloud+ subscription to another SingleKey ID.

Billing for Your Cloud+ Subscription

Billing for your Cloud+ subscription is processed through the respective app store (Apple or Google).

Billing Details:

• Payment Method: The payment method stored in the app store (e.g., credit card) will be used.
• Billing Period: Billing occurs monthly or annually, depending on the subscription you selected.

Make sure your payment information in the app store is up to date to ensure smooth processing.

Free trial period for the Cloud+ subscription

Yes, there is a free trial period for the Cloud+ subscription.

Trial period details:

• Duration: 14 days
• Usage: You can test all features of the Cloud+ subscription for free.

After the 14-day trial period expires, the subscription will automatically become paid unless you cancel it beforehand. Use this time to explore all the benefits of the Cloud+ subscription.

How to change your Cloud+ subscription For iOS:

• Open theSettings app.
• Tap onyour name.
• SelectSubscriptions.
• Tap on theCloud+ subscription.
• SelectShow all subscriptionsand change the subscription as desired.

For Android:

• Open theGoogle Play app.
• Tap onyour profile picture.
• Go toPayments & subscriptions.
• SelectSubscriptions.
• Tap on theCloud+ subscriptionthat you want to change.
• SelectCancel subscriptionand follow the instructions.
• After the remaining term expires, you can resubscribe to the Cloud+ subscription with the desired term.

These steps will help you adjust your Cloud+ subscription easily and quickly.