Door/Window Contact II [+M] help

Reason:

When the Bosch Smart Home Door/Window Contact II [+M] is paired with a Bosch Smart Home Controller, an automatic switch of the wireless standard from Thread to Zigbee takes place via Bluetooth. For this, Bluetooth must be enabled on the smartphone being used.

What does this mean for you?

Automatic switch: The switch of the wireless standard from Thread to Zigbee occurs automatically via Bluetooth.

Bluetooth required: Your smartphone must have Bluetooth enabled to allow this switch.

What can you do?

Activate Bluetooth: Make sure that Bluetooth is enabled on your smartphone before pairing the Door/Window Contact II [+M].

By default, the Door/Window Contact II [+M] is in Matter mode (via Thread). If you want to pair the device via Zigbee to a Bosch Smart Home Controller, the installation wizard of the Bosch Smart Home App will ask for Bluetooth permission to automatically switch the device to Zigbee mode.

However, if you want to manually switch your Door/Window Contact II [+M] from Matter mode to Zigbee or vice versa, please follow these steps:

1. Press and hold the button on the device for at least 5 seconds.

2. Wait until the status LED of the Door/Window Contact II [+M] starts blinking.

- If the LED blinks orange, the switch from Thread to Zigbee was successful.

- If the LED blinks green, the switch from Zigbee to Thread was successful.

With these simple steps, you can change the wireless standard of your device as needed. If the Door/Window Contact II [+M] is already paired to a controller, it must be reset to factory settings in order to switch the wireless standard.

We are currently working on converting our standard products to the [+M] variant. Additional products and color variants, such as the Door/window contact II [+M] in anthracite, may follow.

Reason:

Currently, no buttons are transmitted to a Matter system via the Matter Bridge. The button function is only transmitted when the [+M] product is directly integrated into a Matter system or in the Bosch Smart Home system

What does this mean for you?

No button function: Buttons are currently not supported via the Bosch Smart Home Matter Bridge.

What can you do?

Bosch Smart Home Controller: For full functionality, use a Bosch Smart Home Controller.

Direct Matter system integration: Integrate the Door/window contact II [+M] directly into your Matter system to use the button function in a Matter system as well.

Reason:

Currently, the Matter standard does not support a vibration sensor. Therefore, it is not possible to offer this device as a [+M] variant. Bosch Smart Home has no influence on the Matter standard.

What does this mean for you?

Standard limitations: The Matter standard currently does not support vibration sensors, which limits the availability of the Door/window contact II plus as a [+M] variant.

What can you do?

Bosch Smart Home Controller: For full functionality, use a Bosch Smart Home Controller.

Reason:

Unfortunately, Bosch Smart Home cannot influence how the Door/window contact II [+M] is displayed in the Matter app. Likewise, we cannot control which automations or scenarios are available for the product.

What does this mean for you?

Display and functions: The display and available automations or scenarios for the Door/window contact II [+M] depend on the manufacturer of your Matter controller.

What can you do?

Contact manufacturer: Contact the manufacturer of your Matter controller to receive support for integrating the Door/window contact II [+M] into automations or scenarios.

Bosch Smart Home Controller: To get the full range of functions, use a Bosch Smart Home Controller.

Reason:

Unfortunately, Bosch Smart Home cannot influence how the door/window contact II [+M] is displayed in the Matter app. Nor can we control which automations or scenarios are available for the product.

What does this mean for you?

Display and functions: The display and available functions of the door/window contact II [+M] depend on the manufacturer of your Matter controller.

What can you do?

Contact manufacturer:

Contact the manufacturer of your Matter controller to receive support for integrating the door/window contact II [+M] into your alarm system.

Bosch Smart Home Controller: To get the full range of functions, use a Bosch Smart Home Controller.

Reason:

The Door/window contact II [+M] provides its status to the Matter controller. However, Bosch Smart Home cannot influence which automations the Matter system provider makes available to you.

What does this mean for you?

Status provision: The Door/window contact II [+M] transmits its status to the Matter controller.

Automations: The availability and functionality of the "door/window open" detection depends on the Matter system provider.

What can you do?

Contact manufacturer: Contact the manufacturer of your Matter controller for support with setting up and using the "door/window open" detection.

Bosch Smart Home Controller: To get the full range of features, use a Bosch Smart Home Controller.

Reason:

The Bosch Smart Home Door/Window Contact II [+M] uses the Thread radio protocol and not WiFi for transmitting Matter commands.

What does this mean for you?

Different protocols: Your Matter controller may only support WiFi devices, while the Door/Window Contact II [+M] uses the Thread protocol.

What can you do?

Check compatibility: Make sure that your Matter controller also supports the Thread protocol.

Add Thread support: If your Matter controller does not support Thread, check whether it is possible to add support through a firmware update or an additional device.

Bosch Smart Home Controller: To get the full range of functions, use a Bosch Smart Home Controller.