Eyes Outdoor Camera help

Your app generates a QR code based on your SSID (wifi name), password, and connection key to allow the camera to connect to your home network and to the Bosch Cloud. Hold the QR code in front of your camera lens at a distance of about 5-30 cm in normal daylight. Once the camera has detected a correct QR code, a confirmation tone (Bing) will sound and the camera will glow solid green. After that, a blue flashing light indicates the connection establishment to the Bosch Cloud. As soon as the connection is established, a continuous blue light is displayed for about 30 seconds.

Please note: If the WLAN settings of your router have changed, but the camera has not yet been relearned, a sound signal will be generated indicating the unsuccessful connection. Important: Please do not add a new camera, but use the "Camera Settings >> More" in your Bosch Smart Home Camera app and adjust the WLAN settings accordingly. Make sure that there is sufficient lighting.

Ideally, place your Eyes outdoor camera in a location where power is already connected (e.g. existing outdoor light). Always mount the camera vertically and at the recommended height between 1.5 and 2.5m.

Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following addressLink.

You need the Bosch Smart Camera app. You can download it free of charge from the Google Play Store and the Apple App Store. Minimum requirements for the respective operating system can be found at https://www.bosch-smarthome.com/system-requirements/

The camera uses port 443 and 1757.

A constantly red LED means that the camera is just starting up. This process is completed after about two to three minutes.

If your Bosch Eyes outdoor camera cannot establish a wireless LAN connection, proceed as follows:

Check the WLAN strength (of the camera and the mobile device).

2. if the WLAN is not sufficient, then you can change the WLAN

To do this, go to Change Wi-Fi and follow the steps from the app.

If this error occurs with a camera that previously worked without problems, please check if your router is OK.

Notice:If the camera still cannot connect to the WLAN, then please check whether DHCP is active in your router and whether the integration of new devices is permitted (MAC filter address).

The Bosch Eyes outdoor camera II user manual can be found at the following link:Instruction manual Bosch Eyes outdoor camera II

For disassembly, the locking screw on the wall mount must be loosened with the supplied screwdriver. You can then detach the outdoor camera from the wall mount.

The sensitivity of the motion sensor of the Eyes outdoor camera can be adjusted via the event settings in the Bosch Smart Camera App. Depending on the setting, the camera will record very many or only a few events.

Video clips created by the cameras are always saved in the online storage for a period of 30 days. You can save clips

• delete prematurely by selecting them for deletion in the app
• keep longer by marking a clip as a favorite
• export to the memory of the device you use and keep it there for the duration you want.

Regardless of the 30-day period mentioned above, the upper limit in the online storage is 200 clips. If this number is exceeded by newly created clips, the oldest clips and those not marked as favorites are automatically deleted.

If the camera cannot establish a connection to your WLAN during startup, the status LED flashes red/green.

Please check the following points:

- Is the correct network key entered?

- Is the smartphone on the correct Wi-Fi network?

To do this, check the "WLAN name (SSID)" item in the "Add camera" step

- Does the router allow new connections?

To do this, check the Mac filter in your router

- Is the signal strength of the WLAN at the camera location sufficient?

If necessary, amplify the signal with a repeater

- Is WPA2 enabled in your router's security settings?

- Are Protected Management Frames (PMF) disabled/optional?

In rare cases, the camera may flash blue when unexpected problems occur.

Please check the following points:

- Please wait about one hour

• o If the camera continues to flash blue, please do a reset.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

If the camera cannot read the QR code during startup, the status LED flashes green.

Please check the following points:

- Is the brightness of your smartphone at the highest level?

- Did the camera confirm the QR code with a bright sound?

If unexpected problems occur, your camera will enter a special mode and flash red.

Please check the following points:

- Do not press the reset button while connecting the camera to power.

- Provided that the camera has already acknowledged the QR code with a bright sound, a new update will be downloaded from our servers. This can take up to one hour.

- If the condition has not changed after one hour, please disconnect the camera power for a short time.

While the camera is rebooting, the status LED is permanently red. This state should end automatically after 10-15 min.

Please check the following points:

- Do you feel a click when you press the reset button briefly?

• o If you do not feel a click, there may be a hardware defect.

- In rare cases, there may be problems with the router settings.

• o If possible, deactivate the AX, AC, N WLAN standard of your router for the time of commissioning.
• o Then restart the camera and router.

If the camera cannot establish a connection to our servers during commissioning, the status LED flashes red/blue.

Please check the following points:

- Are your WLAN devices allowed to communicate with each other within your network?

To do this, check the security settings in your router

- Are free IP addresses available in your router?

Note for FritzBox routers: Please delete all unused connections via the web interface.

- Is there any security or anti-virus software installed on your smartphone?

Please deactivate this software during commissioning.

- Do you have a DS-Lite connector?

In some cases, problems may occur. Please check with your provider if a switch to dual-stack is possible.

To install the Bosch outdoor camera, you will need the Bosch Smart Camera app, the accessories included in the package, and a drill and screwdriver if necessary. It is highly recommended to have the Bosch Smart Home Eyes outdoor camera installed by a professional company. Please also refer to our installation video on this page or on ourBosch Smart Home Youtube Channel.

Further details can be found in theOperating / installation instructions.

Ideally, place your Eyes outdoor camera in a location where there is already a power supply (e.g. old outdoor light, Motion detector). You determine your recording area by the variable manual alignment of the lens and via the app.

If required, you can hide certain image areas for recording. Motion detection works particularly precisely when the passive infrared sensor is positioned so that moving objects cross the monitoring field horizontally.

Furthermore, avoiding direct sunlight/reflection is helpful.

This blinking combination indicates that your Bosch Eyes outdoor camera has no WLAN connection.

Check that you and your smartphone are on the same Wi-Fi network that your camera will be connected to. Also make sure that your smartphone is connected to your router via a 2.4 GHz connection. Check whether the WLAN password you entered was stored correctly. Then restart the camera and, if necessary, the integration via your app.

If you still have questions or problems with the integration, accessibility or use of the device, please feel free to contact ourCustomer supportreport

At the moment, a total of 10 cameras can be managed in parallel via the Bosch Smart Camera app. In principle, there is no further limit to this.

However, currently only cameras that are on the same network as the Smart Home controller connected to the app can be controlled with the Bosch Smart Home System app. In addition, only one Bosch smart camera account can currently be integrated into the Bosch smart home system app.

Yes, you can talk via two-way communication using the camera. This means that the camera has both a microphone and a speaker.

Yes, remote access is always possible if both the camera and the smartphone have Internet access. For this, both components do not have to be in the same WLAN network.

The prerequisite is a sufficiently good Internet reception on the smartphone (via 3G/4G).

Check if the camera is powered and the phone is connected to the Internet. If both are working, please contact ourCustomer support.

The lighting duration when motion is detected can be controlled via the app. Under Settings >> Lighting >> Motion light. Currently selectable are 30 seconds, 1 minute and 5 minutes.

If the camera has been installed in an anteroom at the end of an ascending staircase, the vertical monitoring angle of just under 80° in total (about 40° down/up respectively) may not be sufficient for timely detection of the movement. We recommend three possible solutions:

Set the sensitivity of the Motion detector to "high".

2. create rules for lighting that it is activated on a timed basis.

3. do not have the light activated on a time-controlled basis, but on a twilight-controlled basis. With this setting, the ambient light illuminates the stairs. When movement is detected, the front light comes on and provides even more brightness.

To reset your Bosch smart home camera, please follow the steps below:

1. switch on the power supply.

Wait until the startup process of the camera is completed. You can recognize this by the fact that the camera in the upper area is no longer constantly red and, if motion detection was switched on, the light of the outdoor lighting is switched on.

3. now you have 2 minutes to perform the reset procedure.

Press with a pointed object (for example a paper clip) into the small hole at the lower part of the camera and keep it pressed until the status LED in the upper part of the camera flashes red.

The initiated reboot takes about 90 seconds. After this step is complete, the camera flashes green.

Now your Bosch Smart Home Eyes outdoor camera is ready to be reinstalled and the QR code scanned (startup). Please also note our reset video on this page or on ourBosch Smart Home Youtube Channel.

No, this function remains reserved for the Bosch Smart Camera app and will continue to be available for unrestricted use via this app.

Sharing the video stream via the Bosch Smart Home System app is only possible for users who use the same credentials, i.e. access the same streams.

Yes, you can. We still recommend using the Bosch Smart Camera app to manage your Bosch Smart Camera settings. In some cases, this will also be able to play back the live video a bit more smoothly.

If two users access the camera with different apps at the same time and make settings, the input of the user who last made a setting applies.

Camera with 1080p resolution ("Full HD")

10 m visibility

WiFi 802.11b/g/n

80m WiFi range (in open field)

Loudspeaker and microphone

Supply voltage: 220-240 V AC 50 Hz

Energy consumption: 4 W (+9 W lighting)

Weight: 464g (without packing / with packing 904g)

Dimensions device (W x H x D): 70 x 210 x 100 mm

Packing dimensions (H x W x D): 285 x 190 x 100 mm

Connections: Wifi 802.11 b/g/n 2.4 GHz

Updateable via internet (requires app)

1080p30 (1920×1080@30 Hz)/ 30 fps

Day/ Night Switch automatic

HFOV/VFOV: 120°/78°

Lens tilt angle: 31

Protection class: IP54

You can find more information on theProduct page

The Bosch Smart Home Eyes outdoor camera is designed for outdoor use. There are different legal situations here depending on the country. Please check in advance what you are allowed to record with your camera and where you are allowed to mount the camera.

To protect privacy, avoid filming public places, streets, and private property. We recommend that you always inform visitors, employees and relatives that you have an outdoor camera that may be filming. When doing so, limit the camera's view with movement zones and private areas.

You can find this label in the packaging of our product or download it from our website and print it out. Alternatively, as a dealer, you can directly approach your contact person from our company and obtain this label as a promotional tool.

It is about the color temperature, i.e. what shade of white the light of the Eyes outdoor camera has. The light of the Eyes outdoor camera is approx. 2700 Kelvin, which is warm white.

This is the reference number to the corresponding EU regulation.

The camera can be rotated 45 degrees to the left and right.

No, the Bosch Smart Home Eyes outdoor camera does not support the standard you requested (ONVIF).

The unique assignment of an energy efficiency label is done by the type number in the upper right area of the label, which can also be found on the product. In the case of the Eyes outdoor camera, you will find the type number on the type plate on the back, inside the mounting base as well as on the packaging and in the enclosed operating instructions.

You can find the exact scope of delivery of the Bosch Smart Home Eyes outdoor camera on the corresponding product page of our webshop. Please follow thisLink.

With the Eyes outdoor camera you combine reliable property surveillance with atmospheric outdoor lighting. Integrate it into your smart home system and benefit from networked security - not only in, but also around the house.

The Bosch Smart Home Eyes outdoor camera is a camera designed specifically for outdoor use. It replaces camera, Motion detector, outdoor light and intercom and notifies you in case of alarm via the standalone Bosch Smart Camera app.
It detects motion in a horizontal 120° radius. It provides recordings as a live video stream and records single video sequences with a length of 10-15 seconds.

For more information, please visit the corresponding product page of our web shop. Please follow thisLink.

The exact system requirements and the exact scope of delivery of the Bosch Smart Home Eyes outdoor camera can be found on the corresponding product page of our webshop. Please follow thisLink.

In this case, we will replace the camera with a new product within the warranty period, provided the defect occurred during the intended use. For this purpose, please contact ourSupport Teamabout theContact form.

If necessary, have the corresponding commercial invoice or order numbers from the Bosch Smart Home Shop ready so that the warranty check can be performed easily and quickly.

The LEDs have been tested and designed for a lifetime of more than 2 years even with intensive use.

The luminosity of the lamps or bulbs installed in the Eyes outdoor camera is 325 lumens in the present variant. This is roughly equivalent to the luminosity of a conventional 40-watt incandescent lamp.