Eyes Outdoor Camera help
Questions about your Eyes Outdoor Camera?
Questions about your Eyes Outdoor Camera? You can find installation videos, instructions and answers to frequently asked questions here.
The most frequently asked questions about the Eyes Outdoor Camera
Eyes Outdoor Camera - Installation
Which ports does the Eyes outdoor camera use?
The camera uses port 443 and 1757.
Where can I mount the Eyes outdoor cameras?
The easiest way is to mount your Eyes outdoor camera in a place where there is already a power supply. An existing outdoor light is suitable for this purpose. Please refer to the enclosed installation instructions or watch our installation video to learn how to mount your outdoor camera. Please always mount the camera vertically and at the recommended height between 1.5 and 2.5 m.
My camera does not recognize the QR Code, what can I do (Eyes outdoor camera, 360° indoor camera)?
Your app generates a QR Code based on your SSID (Wlan name), yourpassword and your connection key so that the camera can communicate withyour home network and connect to the Bosch Cloud. Holdthe QR code in normal daylight at a distance of about 5-30 cm in front of yourCamera lens. Once the camera has detected a correct QR code,a confirmation tone (Bing) sounds and the camera lights up continuouslygreen. Then the flashing blue light indicates that the connection has been establishedto the Bosch Cloud, and once connected, acontinuous blue light for about 30 seconds.Please note: If the W-LAN settings of your router have changed, but the camera has not been re-teached until now, an audio signal will be generated to signal the unsuccessful connection. Important: Please do not add a new camera, but use "Camera Settings -> General" in your Bosch Smart Home Camera App and adjust the W-LAN settings accordingly! Make sure that you have sufficient lighting.
Which app do I need to use the Bosch Smart Home Eyes outdoor camera?
To set up and control your Bosch Smart Home Cameras, you need the Bosch Camera App. You can download the Bosch Camera App from the Google Play Store (for Android smartphones (version 4.4 and higher))and can be downloaded free of charge from the Apple App Store (for iOS version 10 or higher).
How many Bosch Smart Home Camera devices can I integrate into my Bosch Smart Home System (360° indoor camera, Eyes outdoor camera)?
Currently, a total of 10 cameras can be managed in parallel via the Bosch Smart Camera App. In principle, there is no further limitation on this from the Bosch Smart Home System App. The only limitation is that currently only those cameras can be used with the Bosch Smart Home System App that are in the same network as the Smart Home Controller connected to the App. Another limitation: currently only one Bosch Smart Camera account can be integrated into the Bosch Smart Home System App.
How do I install the Bosch Smart Home Eyes outdoor camera?
You can install the Bosch Smart Home Eyes outdoor camera in a few simple steps. All you need is the free Bosch Camera App, the accessories included in the package and, if necessary, a drill and screwdriver. It is strongly recommended to have the Bosch Smart Home Eyes outdoor camera installed by a specialist company. Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following Please also refer to the operation / installation manual under the following If you need more support, please contact our installation service. Please note that our installation service is currently only available in Germany. Further information about our installation service can be found
My Bosch Smart Home Eyes outdoor camera flashes red and green after the QR Code has been scanned. What does this mean?
This blinking combination indicates that your camera could not connect to your WLAN network. Please check whether you are in the same WLAN network as the phone in which your camera is to be connected. Please also make sure that the smartphone is connected to your router via a 2.4 GHz connection. Check that the WLAN password you entered is stored correctly. Then restart the camera and, if necessary, the integration via your app. If you still have questions or problems with the integration, accessibility or use of the device, please contact our .
Where do I best mount my Bosch Smart Home Eyes outdoor camera?
Ideally, mount your Eyes outdoor camera in a location where there is a power supply (old outdoor light, motion detector, etc.). By means of the variable manual alignment of the lens as well as via the app, you can determine your recording area after the installation and, if required, hide certain image areas for recording. Motion detection is particularly precise when the passive infrared sensor is positioned so that moving objects cross the surveillance field horizontally. It also helps if direct sunlight/reflection can be avoided as far as possible. Please note: In Germany, filming or photographing public areas, private property or natural persons requires the explicit consent of the party concerned. This also applies to your visitors, who must be informed about the video surveillance and should agree to it.
- 1 Eyes-Outdoor Camera
- 1 Wall holders with mounting materials
- 1 Installation guide