Smart Home Controller help
Questions about your Smart Home Controller?
Questions about your Smart Home Controller? You can find installation videos, instructions and answers to frequently asked questions here.
The most frequently asked questions about the Smart Home Controller
Smart Home Controller - Installation
Is data lost when the smart home controller is reset to the factory settings?
If you reset your Bosch Smart Home Controller to the factory settings, all data will be deleted from your Smart Home System (for example installed devices, room names, accounts etc.). If you reinstall your system, these data must then be reassigned.
The connection to the Smart Home Controller cannot be established (remote access, WLAN) What can I do?
If the smart home controller is not accessible, please follow the steps below: 1. When you are at home, please check if there is a WLAN connection to your router If you are not at home, make sure that you have activated remote access. You will also need an Internet connection via your mobile phone. The minimum requirements are two signal bars and an EDGE connection (marked with an "E" in the reception bar). 2. Check if there is an update of the Bosch Smart Home App in your App Store. 3. Please take the Smart Home Controller off the power for about 2 minutes and plug it in again. Then wait until at least two LEDs are constantly lit. Please check the accessibility of the Smart Home Controller again. Important: The Smart Home Controller must be connected to the same WLAN router through which your smartphone is to communicate with the controller.
The Smart Home Controller cannot be integrated (installation, reset). What can I do?
If you cannot integrate your Smart Home Controller, please go through the following points: 1 After connecting the LAN cable and the power cord, make sure that the Power LED and the LAN LED are lit continuously before continuing in the app. The LAN cable must click into the device. 2. the smart home controller must be connected to the WLAN router on whose network the smart phone is also located. Please note that the Smart Home Controller requires an Internet connection through the router during setup. 3. try to connect the Smart Home Controller in the app manually using the IP address and the key Last but not least a reset on the controller is possible. This will reset the controller to the factory default settings. Please note that any existing configurations and already installed components will be deleted from the controller and must be set up again afterwards. Please also see our reset video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following
Can the time of the smart home controller be adjusted after successful initial commissioning (summer / winter time)?
The time changeover to summer or winter time is automatic (currently only German summer / winter time is supported). You cannot correct the time yourself. The time zone Europe / Berlin (CET) is currently used as the default time zone.
After an update my Smart Home Controller is offline. What should I do?
The error is represented as follows: After an update, the Smart Home Controller is neither accessible in the local home network nor remotely. If you are in the local home network, the Smart Home App will display the message "Could not connect to your Smart Home Controller". Outside the home network, the message "Remote access not possible" appears. In addition, the controller's network LED flashes red. As a quick bridging solution we can suggest the following: unplug the network cable, wait 10 seconds and plug it in again. Afterwards the network LED should light up permanently in white. If you still have problems with the accessibility of your Smart Home Controller, please contact our .
How do I start the installation of my Bosch Smart Home System (Smart Home Controller, Bosch Smart Home App)?
To start the installation of the Bosch Smart Home System, first download the Bosch Smart Home App After starting the app, click on "Set up my Smart Home". The step-by-step instructions in the App will guide you through all stages of the installation. For the successful installation of the Smart Home products, it is necessary to install the Smart Home controller at the beginning. For more help on installing the Smart Home Controller, please see the following article: .
How can I reset the smart home controller and my system to factory settings (reset, factory reset)?
To reset the smart home controller, go to "Settings" -> "System" in the app and select "Factory settings". Please make sure that all Smart Home devices are connected to the Smart Home Controller at the time of resetting. As soon as you have reset the Smart Home Controller to the factory settings via app, all unconnected devices are deleted from the system. When resetting via app, all connected devices are also reset. All unconnected devices should be manually reset after resetting the controller. You can find the corresponding procedures in this help. If you have connected several smartphones, please delete all the corresponding data from the additional smartphones. If a reset via app is not possible, perform the reset directly on the device. In contrast to the reset in the app, the connected devices are not reset on the controller during the reset. Please also see our reset video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following After resetting the controller, you must also reset all end devices.
How do I install the Bosch Smart Home Controller (Installation)?
The Smart Home Controller networks your appliances and makes your daily routine more convenient. Find out more about the Bosch Smart Home System. The Smart Home Controller takes just a few, easy steps to install. To do so, you will only need the Bosch Smart Home App and the accessories included in the packaging. After starting the Bosch Smart Home App, it will guide you through the individual installation steps. Furthermore, you can find more details about our installation process in our . Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following
- 1 Bosch Smart Home Controller
- 1 power supply unit
- 1 network cable (RJ45)
- 1 wall bracket with fixings
- 1 installation instructions