Smart Home Controller help

If your Bosch Smart Home controller is not accessible, follow these steps:

1. If you are at home, check if there is a WLAN connection to your router. If you are not at home, make sure that you have enabled remote access. You need an Internet connection via your cell phone. The minimum requirement is two signal bars and an EDGE connection (marked with an "E" at the reception bar).

2. check if there is an update of the Bosch Smart Home app in your app store.

Remove the Smart Home controller from the power supply for about 2 minutes and plug it back in. Then wait until at least two LEDs light up constantly. Check the accessibility of the Smart Home controller again.

Important: The Smart Home controller must be connected to the same WLAN router that your smartphone will use to communicate with the controller.

Yes, a reset of the Bosch Smart Home controller will delete all data of your Smart Home system (e.g. installed devices, room names, accounts). When you reinstall your system, you reassign them.

The Bosch Smart Home controller is connected to the router via LAN cable. A connection to the WLAN is not technically provided.

The Smart Home controller is the heart of your Bosch Smart Home system and all compatible devices. It receives commands that you instruct via different control units, such as app, voice control or mobile remote control. These are then forwarded to your smart home devices and executed immediately.

The Smart Home controller can be installed in a few simple steps. All you need is the Bosch Smart Home app and the accessories included in the packaging. After starting the Bosch Smart Home app, it will guide you through the individual installation steps.

Furthermore, you can find more details about our installation process in our

Instruction manual Bosch Smart Home Controller

Please also see our installation video in this article. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home Youtube Channel at the following addressLink.

To reset your Bosch Smart Home controller, go to "More" -> "System" in the Bosch Smart Home app and select "Factory settings". Make sure that all Smart Home devices are connected to the Smart Home controller at the time of the reset.

Once you reset the Smart Home controller to the factory default state via app, all unconnected devices are deleted from the system. When resetting via app, all connected devices are also reset. All unconnected devices should be reset manually after resetting the controller. You can find the corresponding procedures in this help.

If you have included several smartphones, delete all corresponding data from the additional smartphones.

If resetting via the app is not possible, perform the reset directly on the device. In contrast to resetting in the app, the connected devices are not reset when resetting on the controller.

Please also have a look at our reset video on this page or on ourBosch Smart Home Youtube Channel.

To install your Bosch Smart Home controller, you need the Bosch Smart Home app and the accessories included in the package. Start the Bosch Smart Home App, which will guide you through the installation steps.

You can find more details about the installation in ourInstruction manual.

Please also have a look at our installation video on this page or on ourBosch Smart Home Youtube Channelan.

If your Bosch Smart Home controller is having connection problems, unplug your network cable, wait about 10 seconds, and plug the cable back in. Now the network LED should glow white continuously. If you still have problems with the accessibility of your Smart Home controller after this measure, please feel free to contact ourCustomer support.

The setting of the time as well as the adjustment to summer/winter time is done automatically. The default time zone is Europe/Berlin (CET). It is not possible to change the time manually.

If your 1st generation Bosch Smart Home controller does not connect and cannot be paired, perform the following steps:

Check that the Power LED and the LAN LED light up continuously after connecting the LAN cable and the power cable. The LAN cable must click into the device.

The Smart Home controller must be connected to the Wi-Fi router whose network your smartphone is on. The Smart Home controller requires an Internet connection through the router during setup.

Try to integrate the Smart Home controller manually in the app using the IP address and the key. As a last measure, a reset on the controller is possible, i.e. a reset to factory settings.

Attention - this will delete already existing configurations and installed components from the controller. Please have a look at our reset video on this page or on our Bosch Smart Home Youtube Channel under the following linkLinkan.

Uploading the system log for support purposes is possible in three ways.

1. via the app: In your app, click on "More" in the main menu and follow the path "More >> System >> System Log". Click "Send System Log" and have the MAC address that appears ready if you have any questions.

2. via the App: Click More > Contact Us at the bottom of this article. Select "System Log" and then "Send System Log".

3. about the device: On the bottom of your controller you will find a button, which you hold down for two seconds to upload the data. The lowest LED (Cloud LED) will now flash for a few seconds until it lights up constantly again or goes out. You have now carried out the log file upload. The data is sent and saved in encrypted form.

Have your MAC address ready, which you can find on the bottom of the Smart Home controller or in the Smart Home app under "Settings >> System >> System Log".

Check the wiring: Are all connections present? Does the power outlet work? If necessary, test another socket. Does the device behave like this from the start or only after an event such as a power failure?

If the device still does not respond, it is probably defective and must be replaced. For this purpose, please contact ourCustomer support.

Bosch Smart Home controller updates are installed via your smartphone. You will be informed automatically about all updates to be made. You can decide whether you want to download the new version immediately or at a later time.

The reachability of Bosch Smart Home system solutions (proprietary radio protocol based on 868 Mhz) can be improved by extending the range of the Smart plug. The signal strength between the products from the portfolio with the Zigbee wireless protocol can be optimized via the Smart plug compact.

If an update for the controller cannot be installed automatically even after a longer period of time, a restart of the device can be helpful. If this does not solve the problem, please feel free to contact ourService.

The LEDs on the Smart Home controller dim down during operation, but cannot be switched off.

The current system password cannot be displayed in the Smart Home app. The password can be changed and reset via the system settings. This can be changed via a smartphone that is actively paired with the controller.
(More >> System >> Change system password).

The Bosch Smart Home controller user manual can be found here:

Link to Bosch Smart Home controller user manual

The meaning of the blink codes of the LEDs on the Smart Home controller can be found in the operating instructions:

Link Smart Home controller operating instructions

No, the operation of multiple controllers in a Smart Home system is currently not technically implemented.

With the exception of the Radiator thermostats, light and shutter actuators, the Bosch Smart Home system solutions cannot be used without a controller. However, the range of functions is significantly limited (e.g. no firmware update, no deactivation of end position detection).

If the Bosch Smart Home app shows an indication of a missing software update for the Bosch Smart Home controller at startup, the version of the Bosch Smart Home app on the mobile device or tablet is larger than the version on the controller. A current software version has already been assigned to the Smart Home controller, but could not be installed.

Please make sure that the following points have been observed:

In order to update the software of the controller, the automatic updates must be activated in the Bosch Smart Home app.

Make sure that your Bosch Smart Home controller is connected directly to the router and has unrestricted Internet access (no guest LAN).

Disconnect the Smart Home controller and your router from the power supply for a short time.

4. restart the router and please wait until the device is online again and the Internet is available.

Put the Bosch Smart Home controller back into operation.

Wait for the software of your Bosch Smart Home controller to update. This can take up to 30 minutes. Once all LEDs on the device are back to a steady white, launch the Bosch Smart Home app and check access to your Bosch Smart Home system.

To add a new phone or another smartphone to your Bosch Smart Home controller, download the app with the second, third, [...] smartphone, follow the app instructions and scan the QR code of the Smart Home controller.

When asked for your credentials, enter the system password you assigned when you first installed your Bosch smart home system.

You can change your system password at any time under "Settings >> System >> Change system password".

Yes, it is possible to use rechargeable batteries, such as Eneloops batteries from Panasonic. Make sure to use only rechargeable batteries with low self-discharge.

No, the Bosch Smart Home controller does not have a backup function. When replacing the controller, a new installation and configuration is necessary. Likewise, the user name, set rooms and time profiles must be reset.

The ports required for operation are opened and closed dynamically by the Smart Home controller as needed, so all ports should be closed in the default setting of your router. No port forwarding is used.

No, we do not support remote access to the Smart Home controller via custom VPNs.

Note: Custom VPNs are solutions that you as a customer set up and manage yourself on your hardware, e.g. Fritzbox, Raspberry Pi, etc., in order to access your home network while on the road, for example. This does not refer to commercial VPN providers and pseudo VPN providers (e.g. Samsung: "Secure WLAN"). If you use commercial VPN providers to access your Smart Home controller while on the move, it is necessary to activate remote access in the Smart Home app.

As soon as the power supply is restored, the controller automatically connects and re-establishes contact with all connected components. In the event of a power failure, the time is buffered for approx. 4 hours. This means that as long as the power does not fail for more than 4 hours, your automations, if any, will continue to function as usual.

Remote access means that a device outside the WLAN network where your smart home system is installed is allowed to access the system. If you deactivate remote access, reactivating remote access outside the home WLAN is no longer possible for security reasons.

Remote access via smartphone works regardless of whether the smartphone is currently communicating via mobile data or WLAN. However, problems may occur if the home WLAN network in which your smart home system is installed has the same name (SSID) as the foreign WLAN network.

The Smart Home controller is equipped with three control LEDs: The Power LED, the Network LED and the Cloud LED.

Depending on whether you have enabled remote access, either only the Power LED and the Network LED or also the Cloud LED should light up white continuously during operation.

If this is not the case and your system is not working properly, disconnect the Smart Home controller and, if necessary, your router from the power supply for a short time. After a short waiting period, reconnect the Smart Home controller and the router to the power so that a new connection is established.

If the problem persists, contact our customer support. For the meaning of further blink combinations of the LEDs, refer to theOperating instructionsof the controller.

We are currently expanding the countries in which you can use Bosch Smart Home.

You can see whether your country is included by going to https://www.bosch-smarthome.com/ and checking whether your country is offered for selection at the top right.

In these countries we also offer our Bosch Smart Home app for download in the respective Playstore.

For the technical data of the Smart Home controller, please refer to theProduct detail pageof the controller on the Bosch Smart Home website.

Your personal data is stored on your Smart Home controller at your location. If you use remote access to your smart home, i.e. access your smart home outside your WLAN, the data is transferred to your smartphone/tablet in encrypted form.

If you need technical help with a problem, a transmission of your system logs - also in encrypted form - is possible. This process can only be initiated by you in your Smart Home app or directly on the Smart Home controller.

If you have any further questions on this subject, please do not hesitate to contact ourCustomer support.

You can download the source codes of the free software components of the respective Bosch Smart Home system components (apps, Smart Home controllers) at the followingLinkfind

The Bosch Smart Home controller and app are at the heart of the Bosch Smart Home system. With the app, you make the settings of your system and control your devices. The controller links all your smart components to the app and coordinates all devices within your Bosch Smart Home system. Here, commands that you issue via the Smart Home app, the smart Twist remote control or via voice commands are received and forwarded to your smart home devices. As soon as there are innovations in the system, your Smart Home controller is automatically updated. For more information about the Bosch Smart Home controller, visit the Bosch Smart Home website at the following link:

Bosch Smart Home Controller product page

Yes, the Bosch Smart Home controller and the entire Bosch Smart Home system require an internet connection to connect to the Bosch Smart Home update server and synchronize the time.

The Smart Home controller only sends its identification number (ID), the version number of its currently installed software and the country in which it is located. No other data is transmitted.

The scope of delivery and the technical data of the Bosch Smart Home controller can be found at theProduct page of our webshop.

The range of the Bosch Smart Home controller is about 30 meters (inside a building) or 100 meters (outdoor range).

This may vary due to local conditions, e.g. reinforced concrete ceilings or underfloor heating may degrade the radio signal.

Position your Smart Home controller as centrally as possible in your household. For an optimal connection of the Smart Home products to the controller, they should be at least one meter away from the Smart Home controller.

Likewise, the Smart Home controller should be at least one meter away from your WLAN router, otherwise interference may occur.

You can obtain the IP address of your Smart Home controller by connecting an empty USB stick to the USB port of your Smart Home controller and waiting briefly. A text file with the name "shc-status" is then located on the USB stick. The IP address is stored in it (under the "IP address:" field).

Attention: The USB stick is emptied by the Smart Home controller before it is written with the mentioned text file. Make sure that the USB stick used does not contain any important data.

Alternatively, you can locate the IP address of the Smart Home controller in the settings of your home network router.

Yes, the Bosch Smart Home Twinguard can be integrated into the Bosch Smart Home System. The Twinguard forwards fire alarms to the Bosch Smart Home Smoke alarm and, as part of the alarm system, can perform the function of an audible alarm. In addition, the Twinguard can also receive alarms from other Smoke alarms.

The Bosch Smart Home System enables the integration of smart devices in a privately used single-family house or apartment.

For technical reasons, the maximum number of devices and usable scenarios and automations in the smart home system is limited. For all devices using the proprietary radio protocol (radio frequency 868 MHz), the maximum number is 100 devices.

The concrete maximum number depends strongly on the individual usage, but only becomes relevant for very large smart home installations, which typically do not occur in a single-family house or apartment. In this case, the speed of use may become noticeably slower or the Smart Home controller may no longer be able to start if the limits are exceeded.

If a device cannot be integrated into the system, delete it from the device list. To do this, go to "Devices" in the Bosch smart home app menu and select the corresponding device. Then select "Delete device". Before reinstalling, perform a reset and reset the device.

Resetting is described for most devices in the app help, where you can search for "Reset Smart plug" or "Reset Radiator thermostat", for example. If you have successfully reset the device, try to connect it again. If you still have questions or problems with the integration, accessibility or use of the device, please contact ourCustomer support.

You will find all declarations of conformity of Robert Bosch Smart Home GmbHhere.These include: Smart Home controller, Door/window contact, Radiator thermostat, Intermediate plug, Smoke alarm, Motion detector, 360° indoor camera, Eyes outdoor camera, Twinguard, Universal Switch/Universal Switch Flex, Twist, Shutter control, Room thermostat 24V, Room thermostat 230V, Room thermostat, Light control and others. Please note that parts of the described products and their functions may only be available in Germany and Austria.