Smart Home Controller help

Resetting the Bosch Smart Home Controller

To reset your Bosch Smart Home Controller to factory settings, please follow these steps:

Reset via the App

1. Open the Bosch Smart Home App.

2. Click on "More" and then on "System".

3. Select "Factory Settings".

Please ensure that all your Smart Home devices are connected to the controller before performing the reset. After resetting, all disconnected devices will be removed from the system.

Manual Reset of Devices

If devices were not connected at the time of the reset, they must be reset manually. Instructions can be found in our help section.

Reset with Multiple Smartphones

If you are using multiple smartphones, don't forget to delete all relevant data from these devices.

Reset on the Device

If resetting via the app is not possible, you can also perform the reset directly on the device. Please note that in this case, connected devices will not be reset automatically.

Further Help

For further support, check out our reset video on this page or on ourBosch Smart Home Youtube Channel. We are here to help you!

### Installing the Bosch Smart Home controller: Simple steps

The Bosch Smart Home controller is the heart of your Smart Home system. It receives commands from various control units such as the Bosch Smart Home app, voice control or mobile remote control and forwards them to your Bosch Smart Home devices.

The installation is simple and straightforward. Here are the steps you need to follow:

#### What you need

1. The Bosch Smart Home app: You can download it from the Apple App Store or Google Play Store.

2. The accessories included in the packaging of your Bosch Smart Home controller.

#### Installation steps

1. Start the Bosch Smart Home app on your mobile device

2. The app will guide you through the individual installation steps.

#### Additional resources

For more detailed instructions, you can view the operating manual at the following link:Bosch Smart Home controller operating manual.

We have also created an installation video that you can watch. If you have problems viewing the video, you can also find our installation and reset videos on our Bosch Smart Home YouTube channel at the following link:Bosch Smart Home YouTube channel.

We are here to help you! If you have any further questions, please do not hesitate to contact our

Customer Support

Resolving connection issues with the Bosch Smart Home Controller

If your Bosch Smart Home Controller is not reachable, you can try the following steps:

Step 1: Check your internet connection

If you are at home, make sure there is a Wi-Fi connection to your router. If you are not at home, make sure you have enabled remote access. You need an internet connection on your mobile phone. At least two signal bars and an EDGE connection (indicated by an "E" next to the signal bars) are required.

Step 2: Check for app updates

Check if there is an update for the Bosch Smart Home App in your app store. Updates may include performance improvements and bug fixes.

Step 3: Restart the controller

Disconnect the Smart Home Controller from power for about 2 minutes and plug it back in. After that, wait until at least two LEDs are constantly lit. Then check the reachability of the Smart Home Controller again.

Important note

The Smart Home Controller must be connected to the same router that your smartphone uses to communicate with the controller.

If you have any further questions or need assistance, we are happy to help!

What happens if I reset my Smart Home Controller?

If you reset your Bosch Smart Home Controller to factory settings, you should know that all data from your Smart Home system will be deleted. This includes:

- Installed devices

- Room names

- Accounts

If you reinstall your system afterwards, you will need to enter this information again. Please make sure you have backed up all necessary information before performing the reset.

Troubleshooting connection problems with the Bosch Smart Home controller

If your Bosch Smart Home controller 1st generation has no connection and cannot be integrated into the network, you can try the following steps:

Step 1: Check the LED indicators

Make sure that the Power LED and the LAN LED are permanently lit white after you have connected the LAN cable and the power cable. The LAN cable should click audibly into place in the device.

Step 2: Check the network connection

The Smart Home controller must be connected to the router in whose network your smartphone is located. The controller requires an internet connection through the router during setup.

Step 3: Manual integration in the app

Try to integrate the Smart Home controller manually in the app using the IP address and the key.

Step 4: Reset the controller

As a last measure, you can perform a reset on the controller, i.e. a reset to factory settings. Please note that existing configurations and installed components will be deleted from the controller.

Further support

For further help, watch our reset video on this page or on ourBosch Smart Home Youtube Channel. We are here to help you!

Solution for connection problems with the Bosch Smart Home Controller

If your Bosch Smart Home Controller is offline and flashing red after an update, you can try the following troubleshooting steps:

1. Disconnect the network cable from the controller.

2. Wait approximately 10 seconds.

3. Plug the cable back in.

After these steps, the network LED on the controller should light up white continuously, indicating a stable connection.

If your Smart Home Controller is still not reachable despite these measures, please do not hesitate to contact ourCustomer Support. We are here to help you!

Setting the time on the Smart Home controller

The time on your Smart Home controller is set automatically and also adjusts automatically to daylight saving time and standard time. The default time zone is Europe/Berlin (CET). Manual adjustment of the time is not provided.

This way you can be sure that your Smart Home controller always displays the correct time without you having to do anything. If you have any further questions or concerns, we are happy to help!

### Connecting the Bosch Smart Home controller to the network

The Bosch Smart Home controller is connected to your router via a LAN cable. A direct connection via WLAN is not possible. Follow these simple steps:

1. **Connect LAN cable**: Connect the LAN cable to the Bosch Smart Home controller and your router.

2. **Check cable**: Make sure that the LAN cable is correctly inserted and clicks into place.

3. **Check router settings**: The router must be able to assign anIPv4 address to the Smart Home controller.IPv6 addresses are not supported by the controller.

4. **Internet connection**: For initial setup, the Bosch Smart Home controller requires an active internet connection to download important software updates.

If you have any problems during setup, our

Customer Support

Can I use the Bosch Smart Home system without the Bosch Smart Home controller?

No, the Bosch Smart Home controller is an essential component of the Bosch Smart Home system. It serves as the central control unit that connects and coordinates all your Smart Home devices. Without the controller, you cannot use the Smart Home system.

Please also note that operating multiple controllers in one Smart Home system is currently not technically possible. You need exactly one controller for your Smart Home system.

### Using the Bosch Smart Home System Without a Controller

**In short:** No, you cannot use the Bosch Smart Home system without the Bosch Smart Home controller.

#### Why is the controller important?

The Bosch Smart Home controller is the heart of your Smart Home system. It connects and coordinates all of your Smart Home devices. Without the controller, the system does not work.

#### Exceptions

Some devices such as radiator thermostats, light and shutter actuators can be used without the controller. However, the range of functions is severely limited:

- No firmware updates

- No deactivation of end position detection

#### Important Note

Currently, it is technically not possible to operate multiple controllers in one Smart Home system. You need exactly one controller for your entire system.

Can I use rechargeable batteries for my Bosch Smart Home devices?

Yes, you can use rechargeable batteries to power your Bosch Smart Home devices. It is important that you use rechargeable batteries with low self-discharge, such as Panasonic's Eneloop batteries.

Please ensure that the rechargeable batteries are fully charged before inserting them into your devices to ensure optimal performance.

How do I add a new phone to control my Bosch Smart Home?

If you would like to add a new phone or an additional mobile device to control your Bosch Smart Home system, please follow these steps:

1.Download app:Download the Bosch Smart Home app to the new or additional smartphone.

2.Follow instructions:Open the app and follow the instructions.

3.Scan QR code:Scan the QR code of the Smart Home Controller with the new device.

4.Enter system password:When prompted for your login credentials, enter the system password that you set during the initial installation of your Bosch Smart Home system.

If you would like to change your system password, you can do so at any time under "More >> System >> Change system password".

With these steps, you can easily add a new or additional device to control your Bosch Smart Home system.

What happens if the Smart Home controller is disconnected from power?

If your Bosch Smart Home controller is briefly disconnected from power, for example by pulling the plug or during a power outage, you don't need to worry. As soon as the power supply is restored, the controller will automatically reconnect and re-establish contact with all connected devices.

In addition, the controller maintains the time for approximately 4 hours during a power outage. This means that if the power is not out for longer than 4 hours, your existing automations will continue to function as usual.

Please note that during a longer power outage, some functions may be impaired until the power supply is restored.

Which ports does the Smart Home controller use?

The Bosch Smart Home controller dynamically opens and closes the ports required for operation as needed. This means that all ports should be closed in your router's default settings. It is important to know that the Smart Home controller does not use port forwarding. Therefore, you do not need to make any special settings on your router.

###Can I transfer my user data when replacing the first generation Smart Home controller?

Yes, you can easily upgrade from your current Smart Home controller I to the Smart Home controller II.

For this purpose, we offer you a data transfer in the Bosch Smart Home App so that you can retain most of your previous settings and Smart Home devices.

####Transferring data from an existing Bosch Smart Home controller I to a controller II

You can find the data transfer in the Smart Home App under "More" -> "System" -> "Data" and "Transfer system data"

You will be guided through the process via detailed step-by-step instructions.

####Which data is retained after migration to the Bosch Smart Home controller II?

When upgrading from the first generation Smart Home controller to the Smart Home controller II, the following data is transferred, among others:

• basic controller settings including remote access and defined rooms
• automations and scenarios
• paired Smart Home devices and their settings
• first generation Smart Home cameras
• partner products from Philips Hue and Ledvance

Further information about the scope of data migration and the necessary requirements can be found in the Smart Home App under "More" -> "System" -> "Data" and "Transfer system data".

How do I upload my system log?

If you are asked by customer support to upload your system log, you can do this in three different ways:

1.Via the app (Method 1):

- Open your Bosch Smart Home app.

- Click on "More" and follow the path "More >> System >> System log".

- Click on "Send system log".

- Keep the displayed MAC address ready in case of questions.

2.Via the app (Method 2):

- In your Bosch Smart Home app, navigate to "More > Help&Contact".

- Select "Contact us" > "System log" > "Send system log".

- Keep the displayed MAC address ready in case of questions.

3.Via the controller:

- On the underside of your controller you will find a button.

- Press and hold this button for two seconds to start uploading the data.

- The bottom LED (cloud LED) will now flash for a few seconds until it lights up constantly again or goes out. You have now completed the log file upload.

- The data is sent and stored in encrypted form.

- Keep your MAC address ready, which you can find on the underside of the Smart Home Controller or in the Smart Home app under "Settings >> System >> System log".

Please follow these instructions carefully to ensure that your system log is uploaded correctly.

What you should know about remote access to your Smart Home System

Remote access allows you to access your Smart Home System even when you are outside the Wi-Fi network in which your system is installed. Here are some important points you should consider:

1.Deactivating remote access:If you deactivate remote access, for security reasons you cannot reactivate it as long as you are outside your home Wi-Fi.

2.Access via smartphone:Remote access works regardless of whether your smartphone is currently communicating via mobile data or Wi-Fi.

3.Problems with Wi-Fi networks with identical names:Problems may occur if the Wi-Fi network in which your Smart Home System is installed has the same name (SSID) as another Wi-Fi network you want to connect to.

Please make sure you consider these points to ensure smooth and secure remote access to your Smart Home System.

Problem: No LED is lit on the Bosch Smart Home controller

If no LED is lit on your Bosch Smart Home controller, this could indicate a problem with the power supply or a defective device. Here are some steps you can take to resolve the problem:

1.Check the wiringMake sure all connections are correct and secure.

2.Test the outlet: Check if the outlet is working. You can do this by connecting another device to the outlet or by connecting the controller to a different outlet.

3.Think about recent events:Did the device react this way from the beginning or did the problem occur after a specific event, such as a power outage?

If you still don't see any LED on the controller after these steps, the device may be defective.

Next steps:

In this case, you should contact ourCustomer support. We will help you diagnose the problem and, if necessary, replace the device. Please remember that your device may still be under warranty, which could facilitate the replacement process.

Can I use the Smart Home Controller via a VPN connection?

Unfortunately, the Bosch Smart Home Controller does not support remote access via customer-specific VPNs. Customer-specific VPNs are solutions that you set up and manage yourself on your hardware (such as Fritzbox, Raspberry Pi, etc.) to access your home network remotely.

Please note: If you use commercial VPN providers to access your Smart Home Controller remotely, you must enable remote access in the Smart Home App. This does not refer to pseudo-VPN providers (such as Samsung: "Secure Wi-Fi").

Make sure you use the correct settings for your specific access to ensure secure and effective use of your Smart Home Controller.

How do I perform an update for my Bosch Smart Home controller?

Performing an update for your Bosch Smart Home controller is a simple process that is controlled via your smartphone. Here are the steps you can follow:

1.Notification about updates:You will be automatically informed about all pending updates that are available for your controller.

2.Decision about the download:You can decide whether you want to download the new version immediately or install it at a later time.

Please note that it is important to update your controller regularly to ensure that you have the latest features and security updates. If you have any further questions or need assistance, we are happy to help you.

### Meaning of the red and white flashing of the Bosch Smart Home controller

If your Bosch Smart Home controller is flashing red and white, this indicates a specific status or problem.

#### What does the flashing mean?

The exact meaning of this flashing code can be found in the operating instructions for your Smart Home controller (first generation, Smart Home controller I).

#### Operating instructions

Click on the following link to open the operating instructions and find out the exact meaning of the flashing code:Operating instructions for the Smart Home controller

#### Further support

If you need further assistance or cannot resolve the problem yourself, please contact our customer service. We are here to help you!

Where can I find the user manual for the Bosch Smart Home controller?

The user manual for the Bosch Smart Home controller can be found on the official Bosch website. It contains detailed information on installation, setup and use of the controller.

Please click on the following link to open the user manual:User manual for the Bosch Smart Home controller

If you have any further questions or need assistance, we are happy to help you.

## How to increase the range of your Bosch Smart Home Controller

To improve the range of your Bosch Smart Home Controller, you can take the following steps:

### 1. Use a Smart Home Compact Radio Plug-in Switch

- **868 MHz radio protocol**: The Smart Home Compact Radio Plug-in Switch can serve as a range extender for the Bosch proprietary radio protocol based on 868 MHz.

### 2. Optimize the signal strength for Zigbee devices

- **Zigbee radio protocol**: If you are using Zigbee devices, the Compact Radio Plug-in Switch can improve the signal strength.

### 3. Positioning of the Controller and devices

- **Optimal placement**: Make sure that the Controller and devices are placed in suitable locations to achieve the best signal strength and range.

Through these measures, you can effectively improve the performance and range of your Bosch Smart Home Controller.

### Can I turn off the LEDs on my Bosch Smart Home Controller?

The LEDs on your Bosch Smart Home Controller indicate the status and activity of the device. During normal operation, these LEDs automatically dim, but they cannot be turned off completely.

This is designed so that you are always informed about the status of your controller.

If you have any further questions or need assistance, we are happy to help you.

# Problems with the Bosch Smart Home controller update

If you are having difficulty installing an update for your Bosch Smart Home controller, you can try the following steps:

## Troubleshooting steps

1. **Restart the device**:

- Disconnect the controller from power.

- Wait a few seconds and reconnect it.

- Try to install the update again.

2. **Contact customer service**:

- If the problem persists after restarting, please contact our customer service.

- Our experts will be happy to help you.

## Important note

Updates are important to receive the latest features and security improvements. Make sure your controller is always up to date.

What to do when the Bosch Smart Home App displays an update that is not available?

If your Bosch Smart Home App displays a notification about a missing software update for the Bosch Smart Home controller when starting, this is because the app version on your mobile device or tablet is newer than the version on the controller. An update has already been assigned but could not yet be installed.

If you are currently unable to update your Smart Home controller, you can continue to use the app temporarily by clicking on "Continue to App". Most functions should be available, but unexpected behavior may occur. In this case, technical support is provided exclusively to bring the Smart Home controller up to date.

If the version difference between the app and Smart Home controller becomes too large, access will no longer be possible and the Bosch Smart Home controller must be updated.

Here are some steps you can follow to resolve this issue:

1.Enable automatic updates: Make sure that automatic updates are enabled in the Bosch Smart Home App. This allows the controller to update its software.

2.Check the internet connection: Your Bosch Smart Home controller should be connected directly to the router and have unrestricted internet access. Make sure it is not connected to a guest LAN.

3.Disconnect power supply: Briefly disconnect the Smart Home controller and your router from power.

4.Restart router: Turn the router back on and wait until it is online again and internet is available.

5.Put Smart Home controller back into operation: Reconnect the Bosch Smart Home controller.

6.Wait for the update: Updating the software of your Bosch Smart Home controller can take up to 30 minutes. Once all LEDs on the device are constantly lit white, start the Bosch Smart Home App and check whether you can access your Bosch Smart Home system.

Please be patient and follow these steps carefully to ensure that your system is updated properly.

The Bosch Smart Home system solutions cannot be used without a controller, with the exception of Radiator thermostats, light and shutter actuators. However, the range of functions is significantly limited (e.g. no firmware update, no deactivation of end position detection).

Bosch Smart Home Products of the 2nd Generation: Radio Protocol and Compatibility

The Bosch Smart Home Controller I is the control center of every Bosch Smart Home System and connects your smart devices.

For communication, Controller I uses both the proprietary 868 MHz radio protocol and the Zigbee radio standard.

Bosch Smart Home products of the second generation also use the Zigbee radio protocol and are therefore fully compatible with the Bosch Smart Home Controller I.

Further information on compatibility can be found in the overview on our homepage.

Problem:

• No more than 100 HomematicIP devices can be paired with the SHC
• Pairing the 101st HomematicIP device occurs without an error message in the app or in the system log
• The limit is determined by the underlying hardware (Homematic module on SHC).
• External communication about the limit must be done carefully.

JIRA ticket:

https://rb-tracker.bosch.com/tracker01/browse/SMARTHOME-123

Official external communication:

The Bosch Smart Home System enables the integration of smart devices in a privately used single-family home or a privately used apartment. For technical reasons, the maximum number of devices and usable scenarios and automations in the Smart Home System is limited. For all devices that use the proprietary radio protocol (radio frequency 868 MHz), the maximum number is 100 devices. The specific maximum number depends heavily on individual usage, but only becomes relevant for very large Smart Home installations that typically do not occur in a single-family home or apartment. In such cases, it may happen that the usage speed becomes noticeably slower, or that the Smart Home Controller can no longer start due to exceeding the limits.

The Bosch Smart Home controller: Your center for Smart Home control

The Bosch Smart Home controller is the heart of your Bosch Smart Home system. It has two main tasks:

• Connection and control of your Smart Home devices: The controller connects all your smart devices with the Bosch Smart Home app. It receives commands that you issue via the app, the smart remote control Twist or by voice command, and forwards them to the corresponding devices. This ensures smooth coordination of all devices in your Smart Home system.
• Automatic system updates: The controller keeps your system always up to date. When there are updates or new features in the system, your Smart Home controller is automatically updated. This way you can be sure that you are always using the latest features and security updates.

For more information about the Bosch Smart Home controller, please visit the Bosch Smart Home website at the following link:Bosch Smart Home controller product page.

Internet connection of the Bosch Smart Home controller

Yes, the Bosch Smart Home controller requires an internet connection, even if remote access is not activated. This is necessary to enable the following functions:

1.Connection to the update server:The controller establishes a connection to the Bosch Smart Home update server. This enables it to keep its software up to date.

2.Time synchronization:The controller also uses the internet connection to synchronize the current time. This ensures that all time-controlled functions work correctly.

Regarding data protection and data exchange, the Smart Home controller only sends very limited information to the internet:

- Identification number (ID) of the controller

- Version number of the currently installed software

- The country in which the controller is being used

No further data is transmitted. This ensures that your privacy and your data are secure. If you have any further questions about data protection or the use of the Bosch Smart Home controller, we are happy to assist you!

Understanding the lights on your Smart Home controller

Your Smart Home controller has three control LEDs: the Power LED, the Network LED, and the Cloud LED. Here is what they mean:

• Power LED and Network LED: These should be solid white when your system is functioning properly.
• Cloud LED: This also lights up solid white when you have enabled remote access.

If the LEDs are not lighting up as described and your system is not working properly, please try the following steps:

1. Disconnect the Smart Home controller and possibly your router from the power supply briefly.

2. Wait a moment and then reconnect the Smart Home controller and the router. This will establish a new connection.

If the problem persists, please do not hesitate to contact our customer support. For more information about the LED blinking combinations, please refer to theOperating instructionsof the controller.

You can find the delivery scope and technical data of the Bosch Smart Home controller on theproduct page of our webshop.

Range of the Bosch Smart Home controller: Important information

The range of the Bosch Smart Home controller is an important factor for the optimal function of your Smart Home system. Here are some important points you should consider:

Standard range

The standard range of the controller is approximately 30 meters inside a building and 100 meters outdoors.

Factors affecting the range

However, the actual range can be affected by various factors. For example, reinforced concrete ceilings or underfloor heating can degrade the radio signal.

Positioning of the controller

To ensure an optimal connection to your Smart Home products, you should position the controller as centrally as possible in your household. The devices should be at least one meter away from the controller.

Distance to the Wi-Fi router

Make sure that the controller is at least one meter away from your Wi-Fi router to avoid possible interference.

How do I find the IP address of my Smart Home controller?

To find the IP address of your Smart Home controller, you have two options:

Method 1: Using a USB stick

1. Take an empty USB stick and insert it into the USB port of your Smart Home controller.

2. Wait a moment. The controller will create a text file named "shc-status" on the USB stick.

3. Open this file. You will find the IP address under the field IP address:.

Please note:The Smart Home controller will delete all data on the USB stick before creating the "shc-status" file. Make sure the USB stick does not contain any important data before using it.

Method 2: Check your home network router settings

You can also find the IP address of your Smart Home controller in the settings of your home network router.

With these methods, you should be able to find the IP address of your Smart Home controller without any problems. If you have any further questions, we are happy to help!

Problems integrating a device into the Bosch Smart Home System

If you are having difficulty integrating a device into your Bosch Smart Home System, please follow these steps:

1.Delete device:Open the Bosch Smart Home App and go to the "Devices" menu. Select the device in question and click on "Delete device".

2.Reset device:Before attempting a new installation, perform a reset of the device. Instructions for resetting can be found in the app's help section. Search there for "Reset" followed by the name of your device, e.g. "Reset Smart Plug" or "Reset Radiator Thermostat".

3.Re-integration:After you have successfully reset the device, try to integrate it into your system again.

If you continue to experience problems with the integration, accessibility or use of the device, please do not hesitate to contact ourCustomer Support. We are here to help you!

Technical specifications of the Smart Home controller

For detailed technical information about the Smart Home controller, including power consumption, radio frequency, protection class and other specifications, please visit theProduct detail pageof the controller on the Bosch Smart Home website.

Please note that we need to provide the exact link to access the specific technical specifications. Should you have any further questions about the Smart Home controller or other Bosch Smart Home products, we are happy to assist you!

Storage of your data in the Bosch Smart Home System

Your personal data is stored securely and locally on your Smart Home Controller. This means that your data is stored in your home and not on external servers.

If you use remote access, i.e. access your Smart Home outside of your Wi-Fi network, your data is encrypted and securely transferred to your smartphone or tablet.

If you require technical support, your system logs can be transferred in encrypted form. This process can only be initiated by you, either via your Smart Home app or directly on the Smart Home Controller.

Your data security is very important to us. If you have any further questions on this topic, please do not hesitate to contact ourCustomer Support. We are here to help you!

Open Source Software in the Bosch Smart Home System

The Bosch Smart Home System uses various open source software components. You can view the source codes of these free software components for the different parts of the system (such as the apps and the Smart Home Controller)online.

Please note that the exact link must be provided to access the specific source codes. If you have any further questions about the open source software in the Bosch Smart Home System, we are happy to assist you!

Availability of Bosch Smart Home Products

The availability of Bosch Smart Home products varies by country. To check if the products are available in your country, please visit our website at https://www.bosch-smarthome.com/ and look in the upper right corner to see if your country is available for selection.

In the countries listed on our website, you can also download our Bosch Smart Home app from the respective app store.

We are constantly working to make our products available in more countries. Please check our website regularly for updates. If you have any further questions, we are happy to help!

###Replacement of the Bosch Smart Home controller of the first generation

####Problem: Your Bosch Smart Home controller of the first generation is defective.

####Solution

If your controller is defective within the warranty or guarantee period, you will receive a replacement. The replacement consists of:

- Bosch Smart Home controller II (8-750-002-101)

- Radio stick (868 MHz) (8-750-002-105)

####Important Information

• The replacement is only made within the warranty or guarantee period.
• The replacement controller is the newer version (controller II) and is delivered with a radio stick.

We hope that this solution helps you!

Declarations of conformity for Bosch Smart Home devices

You can view the declarations of conformity for all devices from Robert Bosch Smart Home GmbH online. These include:

- Smart Home Controller

- Door/Window Contact

- Radiator Thermostat

- Compact Smart Plug

- Smoke Detector

- Motion Detector

- 360° Indoor Camera

- Eyes Outdoor Camera

- Twinguard

- Universal Switch/Universal Switch Flex

- Twist

- Shutter Control

- Room Thermostat 24V

- Room Thermostat 230V

- Room Thermostat

- Light Control

- and other devices.

Please note that some of the products and features described may only be available in Germany and Austria.

For further information or if you have questions about specific devices, we are happy to assist you!