Eyes Outdoor Camera help

### Installation of the Bosch Smart Home Eyes outdoor camera I

To install the Bosch Smart Home Eyes outdoor camera I, you need:

- The Bosch Smart Camera App

- The accessories included in the package

- Possibly a drill and a screwdriver

#### Step-by-step instructions

1. **Preparation**: Download and install the Bosch Smart Camera App on your smartphone.

2. **Check accessories**: Make sure you have all parts from the package.

3. **Prepare tools**: Have a drill and a screwdriver ready if needed.

#### Professional installation

We strongly recommend having the Bosch Smart Home Eyes outdoor camera I installed by a professional. This ensures that the Eyes outdoor camera I is mounted correctly and safely.

#### Further support

- **Installation video**: Watch our installation video on this page or on ourBosch Smart Home Youtube Channel..

- **Operating instructions**: Further details can be found in the operating and installation instructions included with the camera or also hereOperating / Installation instructions

We hope this information helps you with the installation of your Bosch Smart Home Eyes outdoor camera I!

## Instructions for Resetting Your Bosch Smart Home Camera

### Steps for Resetting

1. **Turn on power supply**

- Make sure the camera is powered.

2. **Wait for start-up process**

- Wait until the camera has fully started up. You can recognize this when the red LED in the upper area goes out and the outdoor lighting is switched on when motion detection is activated.

3. **Start reset procedure within 2 minutes**

- You now have 2 minutes to perform the reset.

4. **Perform reset**

- Press into the small hole at the bottom of the camera with a pointed object (e.g. a paper clip).

- Hold the object pressed until the status LED in the upper part of the camera flashes red.

5. **Wait for restart**

- The restart takes about 90 seconds. After that, the camera flashes green.

### After Resetting

Your Bosch Smart Home Eyes outdoor camera is now ready for reinstallation and scanning the QR code. For more information, see our reset video on this page or on theBosch Smart Home Youtube Channel.

### Troubleshooting: Bosch Smart Home Eyes Outdoor Camera I flashing red/green during initial setup

If your Bosch Smart Home Eyes Outdoor Camera I is flashing alternately green and red after scanning the QR code, the Eyes Outdoor Camera I could not be connected to your WLAN network. Here are some troubleshooting steps that can help you:

#### Check the WLAN connection

Network key: Make sure that the correct network key was entered during the installation process.

Correct WLAN network: Make sure that your smartphone is on the same WLAN network that the Bosch Smart Home Eyes Outdoor Camera I is to be connected to. During this step, make sure that you are connected to your router via a 2.4 GHz connection with your smartphone. Check the "WLAN name (SSID)" in the "Add camera" step.

#### Check router settings

Allow new connections: Check whether your router allows new connections. Check the MAC filter in your router.

Signal strength: Make sure that the WLAN signal strength at the location of the Eyes Outdoor Camera I is sufficient. If necessary, boost the signal with a repeater.

Security settings: Check whether WPA/WPA2 is enabled in your router's security settings. WPA2/WPA3, WPA3 is not supported.

Protected Management Frames: Make sure that Protected Management Frames (PMF) are disabled or set to optional.

#### Additional steps

Restart: If you have checked these points and the Eyes Outdoor Camera I still does not work, it might be helpful to restart the router and the Eyes Outdoor Camera I.

After the restart, check whether the Eyes Outdoor Camera I lights up. After the power supply has been ensured, the front LED should flash green after the Eyes Outdoor Camera I has booted up.


Reset: If necessary, reset the Eyes Outdoor Camera I to factory settings.

#### Further information on setting up the Eyes Outdoor Camera I

Please also refer to our installation video in this article. If you experience problems displaying the video, you can also find our installation and reset videos on our Bosch Smart Home YouTube Channel at the following link

By following these steps, you can ensure that your Bosch Smart Home Eyes Outdoor Camera I is successfully connected to your Wi-Fi.

If you would like further assistance with setting up your Bosch Smart Home Eyes Outdoor Camera I, please feel free to contact our customer support.

### Installing Your Eyes outdoor camera

**1. Location Selection:**

- Place the camera in a location with an existing power supply, such as an old outdoor light or a motion detector.

- Make sure that the Eyes outdoor camera is protected from direct sunlight and reflections.

**2. Camera Alignment:**

- Determine the recording area by manually adjusting the lens.

- Use the Smart Camera App to check and adjust the alignment.

**3. Optimize Motion Detection:**

- Position the passive infrared sensor so that moving objects cross the surveillance field horizontally. This increases the precision of motion detection.

**4. Adjust Image Areas:**

- If necessary, you can hide certain image areas in the Smart Camera App for recording.

These steps will help you make optimal use of your Eyes outdoor camera.

### Managing Bosch Smart Cameras

#### Maximum number of cameras:

There is no limit to the number of Bosch Smart Home cameras you can add in the Bosch Smart Camera app.

You can combine different camera types, such as indoor and outdoor cameras.

#### Control via the Bosch Smart Home System app:

- You can only control Bosch Smart Home cameras that are on the same network as the Smart Home Controller.

- It is currently only possible to integrate one Bosch Smart Camera account into the Bosch Smart Home System app.

#### Important notes:

- Make sure that all Bosch Smart Home cameras and the Smart Home Controller are on the same network to ensure smooth control.

- If you want to use multiple accounts, you must manage them separately via the Bosch Smart Camera app.

### Problem: QR code is not recognized by the Bosch Smart Home Eyes outdoor camera I

If your Bosch Smart Home Eyes outdoor camera I does not recognize the QR code, you can try the following steps to resolve the issue:

#### How the QR code works

The Bosch Smart Camera App creates a QR code based on:

• Your Wi-Fi name (SSID)
• Your Wi-Fi password
• Your connection key

This QR code is required for the Eyes outdoor camera I to connect to your home network and the Bosch Cloud.

#### Scanning the QR code correctly

Distance to the camera: Hold the QR code at a distance of 5 to 30 cm in front of the lens of the Eyes outdoor camera I.

Lighting: Ensure normal daylight or good artificial lighting at the location.

Confirmation: After successful scanning, a confirmation tone ("Bing")will sound. The Eyes outdoor camera I lights up continuously green.

#### Connection to the Bosch Cloud

After scanning the QR code:

The Eyes outdoor camera I displays a flashing blue lightwhile the connection to the Bosch Cloud is being established.

Once the connection is established, the Eyes outdoor camera I lights up solid blue for about 30 seconds.

#### Check Wi-Fi settings

If the QR code is still not recognized, check the Wi-Fi settings:

1. Wi-Fi connection:

• Make sure that your smartphone is on the same Wi-Fi network that the Eyes outdoor camera I is to be integrated into.
• Make sure that your smartphone is connected to your router via a 2.4 GHz connection (5 GHz networks are not supported)
  

2. Check Wi-Fi password:

• Check that the Wi-Fi password entered is correct.

3. Restart

• Restart the Eyes outdoor camera I and the Bosch Smart Camera App.
• Try the setup again.

#### Wi-Fi change when router settings have changed

If your router's Wi-Fi settings have changed, the Eyes outdoor camera I will generate an audio signal indicating a failed connection. Important: Do not add the Eyes outdoor camera I again! Instead, use the Wi-Fi change function in the Bosch Smart Camera App:

• Open the Smart Camera App and go to Settings (gear icon).
• Select Camera settings > More > Wi-Fi > Change Wi-Fi.

#### Additional Tips

Lighting: Ensure sufficient lightingwhen scanning the QR code.

Smart Camera App Version: Make sure your Bosch Smart Camera App is up to date.

Camera Lens: Clean the lens of the Eyes outdoor camera I if it is dirty.

With these steps, setting up your Bosch Smart Home Eyes outdoor camera I should work smoothly.

### Installation of the Eyes outdoor camera

**Location selection:**

- Place the camera in a location with an existing power supply, e.g. near an outdoor light.

**Mounting:**

- Always install the camera vertically.

- Recommended height: between 1.5 and 2.5 meters.

**Assistance:**

- Watch our installation video in this article.

If you have problems with the video display, you can also find our installation and reset videos on our Bosch Smart Home YouTube Channel at the followingLink.

### Download Bosch Smart Camera App

To use the Bosch Smart Camera App, follow these steps:

1. **Download the app:**

- **Google Play Store:** Search for "Bosch Smart Camera" and download the app for free.

- **Apple App Store:** Search for "Bosch Smart Camera" and download the app for free.

2. **Check system requirements:**

- Visit [Bosch System Requirements](https://www.bosch-smarthome.com/system-requirements/), to ensure that your device meets the minimum requirements.

With this app, you can set up, manage, and control your Bosch Smart Home cameras.

Enjoy your new Bosch Smart Home camera!

### Pan Range of the Bosch Smart Home Eyes Outdoor Camera

The Bosch Smart Home Eyes outdoor camera can be rotated horizontally 45 degrees to the left and 45 degrees to the right.

This function enables optimal adjustment of the field of view to cover the desired area.

### Instructions for dismounting the outdoor camera

1. Disconnect power supply:T

- First disconnect the Eyes outdoor camera from the power supply to avoid any risk of electric shock.

2. Loosen the locking screw:

- Use the supplied screwdriver.

- Loosen the locking screw on the wall mount.

3. Remove Eyes outdoor camera:

After the screw is loosened, you can remove the outdoor camera from the wall mount.

Please proceed carefully during dismounting to avoid damage to the Eyes outdoor camera or the wall mount.

#### If the LED of your Bosch Smart Home Eyes outdoor camera I is constantly glowing red, this means the following:

Constantly glowing red LED:The camera is in the startup process.

Duration of the startup process:This process takes approximately two to three minutes.

After completion of the startup process, the LED should stop glowing constantly red.

### Troubleshooting: Blue Flashing of the 360° Indoor Camera

In rare cases, your camera may unexpectedly flash blue. Don't worry, we're here to help. Here are some simple steps you can try:

1. **A Little Patience:** First, wait about an hour. Sometimes it may take a while for the camera to return to normal operation.

2. **Reset the Camera:** If the camera is still flashing blue after an hour, try a reset. This can often fix minor issues.

3.**Check Your Router Settings:** Sometimes the problem may be related to your router settings. If possible, disable the AX, AC, N Wi-Fi standards of your router during camera setup.

4.**Restart Camera and Router:** After changing your router settings, restart both the camera and the router. This can help resolve any conflicts.

We hope these steps help you resolve the issue. If you need further assistance, don't hesitate to contact us.

### If the Eyes outdoor camera cannot read the QR code

If the camera cannot read the QR code during setup, the status LED will blink green.

Please check the following points:

• Is the brightness of your smartphone set to the highest level?
• Did the camera confirm the QR code with a bright tone?

**If the brightness of your smartphone is not set to the highest level**

If the brightness of your smartphone is not set to the highest level, the Eyes outdoor camera may not be able to read the QR code properly. Make sure the brightness of your smartphone is set to the highest level and then try again.

**If the Eyes outdoor camera does not confirm the QR code with a bright tone**

If the Eyes outdoor camera does not confirm the QR code with a bright tone, it may not have read the code properly. Try again by holding the QR code closer to the lens of the Eyes outdoor camera and making sure it is well lit.

If you continue to have problems reading the QR code, please contact our

Customer Support

.

### Eyes outdoor camera flashes red and cannot be paired

If your Eyes outdoor camera is flashing red and will not connect, follow these steps to resolve the issue:

#### Troubleshooting Steps

1.**Do not press reset button**: Do not press the reset button while the Eyes outdoor camera is connected to power.

2.**Wait for update**: If the Eyes outdoor camera has confirmed the QR code with a bright tone, this means that a new update is being downloaded from our servers. This process can take up to one hour.

3.**Disconnect power supply**: If the status of the Eyes outdoor camera has not changed after one hour, please briefly disconnect the camera's power supply.

We hope these steps help you resolve the issue. If you need further assistance, do not hesitate to contact us.

### Problem: Constantly red LED on the Eyes outdoor camera

#### Cause

When your camera restarts, the status LED lights up constantly red. This state should end by itself after about 10 to 15 minutes.

#### Solution steps

If the problem persists, you can perform the following troubleshooting steps:

1.**Check the reset button:** Press the reset button briefly. Do you feel a click? If not, there may be a hardware problem.

2.**Check router settings:** Sometimes router settings can cause problems. Temporarily disable the AX, AC, N Wi-Fi standard of your router while setting up the Eyes outdoor camera.

3.**Restart camera and router:** After you have changed your router settings, restart both the camera and the router.

We hope these steps help you solve the problem. If you need further assistance, we are happy to help.

#### Why do I need to activate location data and grant permission in the Smart Camera App to register the Eyes outdoor camera?

##### Reason for activating location data

Activating location data is necessary because it allows the Smart Camera App to access the smartphone's Wi-Fi settings. This is an important step to successfully set up the Eyes outdoor camera.

##### Setup process

Activate location data: Go to your smartphone's settings and activate location data.

Grant permission in the Smart Camera App: Open the Smart Camera App and allow access to location data.

Wi-Fi connection: Your smartphone will automatically connect to the Wi-Fi network that the Eyes outdoor camera opens during setup.

These steps ensure that the Eyes outdoor camera is correctly set up and ready for operation.

### Remote access to your camera

Yes, remote access to your camera is always possible as long as both the camera and your smartphone have an internet connection.

#### Requirements:

- **Internet connection:** Both devices do not need to be on the same Wi-Fi network.

- **Good reception:** Your smartphone should have at least 3G/4G reception.

With these requirements, you can access your camera anytime and from anywhere.

The camera uses port 443 and 1757.

### Troubleshooting Wi-Fi connection issues with your Bosch Eyes outdoor camera

If your Bosch Eyes outdoor camera cannot establish a Wi-Fi connection, follow these steps:

1. **Check Wi-Fi strength**

-Camera: Check the Wi-Fi signal strength at the location of the outdoor camera.

-Mobile device: Make sure that your mobile device also has a good Wi-Fi connection.

2. **Change Wi-Fi**

- If the Wi-Fi signal is not sufficient, change the Wi-Fi network.

- In the app, go to "Change Wi-Fi" and follow the instructions.

3. **Check router settings**

-Enable DHCP: Make sure that DHCP is enabled in your router.

-MAC filter address: Check whether the integration of new devices is allowed in the router (MAC filter address).

4. **Adjust Camera app settings**

-Go back one step: Go back one step in the Camera app.

-Re-enter Wi-Fi password: Re-enter the Wi-Fi password.

-Scan QR code: Hold the QR code in front of the Eyes outdoor camera.

5. **Check router**

-Router functionality: If the Eyes outdoor camera was working properly before, please check whether your router is functioning properly.

These steps should help you restore the Wi-Fi connection of your Bosch Eyes outdoor camera.

### Problem: Eyes outdoor camera I is flashing red/blue and cannot be connected

If the front light on the Eyes outdoor camera I is flashing red and blue alternately, this means that the camera cannot establish a connection to our servers. Please check the following points:

#### 1. WLAN communication

Check the security settings of your router: Make sure that your WLAN devices are allowed to communicate with each other within your network

#### 2. Availability of IP addresses

Free IP addresses: Check whether free IP addresses are available in your router.

Note for FritzBox users: Delete all unused connections via the web interface of your FritzBox.

#### 3. Security software on your smartphone

Disable security or anti-virus software: During the installation of the Eyes outdoor camera I, you should disable any security or anti-virus software on your smartphone.

#### 4. DS-Lite connection

Problems with DS-Lite: If you have a DS-Lite connection, connection problems may occur. Contact your internet provider and ask about switching to dual-stack.

By checking and adjusting these points, your Bosch Smart Home Eyes outdoor camera I should be able to connect successfully.

#### 5. Connection via a mobile hotspot

If the described test steps do not have the desired success, connect the Bosch Smart Home Eyes outdoor camera I via a mobile hotspot for testing purposes.

To do this, you need two mobile devices and the Bosch Smart Home Eyes outdoor camera I must be reset to factory settings and flash green.

Then proceed as follows:

Prepare mobile device 1:

Disable the WLAN connection.

Turn on mobile data.

Activate the mobile hotspot.

Connect mobile device 2:

Connect mobile device 2 to the Wi-Fi hotspot of mobile device 1.

Open the Bosch Smart Camera App on mobile device 2.

Start the installation process of the Eyes outdoor camera I.

Firmware update and network change:

After installation and firmware update, you can connect the Eyes outdoor camera I to your desired Wi-Fi network.

##### Perform Wi-Fi change

Select camera:

Open the Bosch Smart Camera App.

Select the Bosch Smart Home Eyes outdoor camera I.

Open settings:

Press the camera settings icon in the upper right corner of the Bosch Smart Camera App.

Change network:

Select "More" and then the displayed network.

Use the "Change Wi-Fi" button to switch networks.

If commissioning of the Bosch Smart Home Eyes outdoor camera I is still not possible, please contact our Customer Support for further assistance.

### Problem: Loss of internet connection with the Bosch Smart Home Eyes Outdoor Camera

It is important to know that your Bosch Smart Home Eyes Outdoor Camera responds to events and records clips as long as a stable internet connection exists.

If the internet connection is temporarily interrupted, there are some important points to consider:

#### What happens during an internet outage?

Event data and clips: In the event of a temporary loss of internet connection, your Bosch Smart Home Eyes Outdoor Camera does not capture any event data or clips.

Access to recordings: While the internet connection is unavailable, you cannot access clips that have already been recorded and stored in the Bosch Cloud.

#### What happens when the internet connection is restored?

As soon as your internet connection is restored, everything works as usual again.

Access to recordings:You can access your previously recorded clips again.

Event data and clips: Your Bosch Smart Home Eyes Outdoor Camera II responds to events again and records clips.

Please remember that a stable internet connection is essential for optimal use of your Bosch Smart Home Eyes Outdoor Camera II.

### Bosch Eyes outdoor camera: Motion not detected – Troubleshooting

If your Bosch Eyes outdoor camera does not detect motion, various causes may be responsible. Here you will find a simple step-by-step guide for troubleshooting:

1.Check power supply

Check cables:Make sure that all cables are connected correctly.

Test power source:Ensure that the power source is working. An interrupted power supply can put the Eyes outdoor camera out of operation.

2.Ensure internet connection

Check Wi-Fi connection:Check whether the Eyes outdoor camera has a stable connection to your Wi-Fi network.

Smartphone internet:Make sure that your smartphone is connected to the internet in order to control the Eyes outdoor camera via the Smart Camera App.

3.Camera Check app settings

Activate motion detection:Open the Bosch Smart Camera App and check whether motion detection is turned on.

Adjust sensitivity:Check the sensitivity settings of the motion detector. Sensitivity that is too low can result in motion not being registered.

4.Perform firmware update

Check for update:Check in the Camera App whether a firmware update is available for the Bosch Eyes outdoor camera.

Install update:Update the Eyes outdoor camera to fix possible errors and optimize performance.

5.Check camera alignment

Position and angle:Make sure that the Eyes outdoor camera is aligned correctly and the desired surveillance area is covered.

Keep field of view clear:Ensure that no obstacles such as branches or walls block the view of the Eyes outdoor camera.

#### Additional notes:

If both connections are in order and the problem persists, please contact ourCustomer support.

### Adjusting the Motion Sensor Sensitivity of the Eyes Outdoor Camera I

You can easily adjust the sensitivity of the motion sensor on your Eyes outdoor camera I via the Bosch Smart Camera App. Here are the steps:

1.Open the Bosch Smart Camera App:Launch the app on your smartphone.
2.Navigate to the event settings: Go to the event settings section.
3.Adjust sensitivity:Adjust the motion sensor sensitivity according to your preferences.

Depending on the setting, the Eyes outdoor camera I will record more or fewer events.

By making this adjustment, you can control how sensitively the motion sensor of the Eyes outdoor camera I responds to movements and how many events are recorded.

### Storage of Video Clips from the Bosch Smart Home Eyes Outdoor Camera I

The Bosch Smart Home Eyes Outdoor Camera I stores video clips in online storage. Here you will find the most important information about storage duration and management of your clips:

#### Storage Duration

Standard retention: Video clips are kept for30 daysin online storage.

Early deletion:You can delete clips at any time via the Smart Camera App.

#### Extended Retention

Mark as favorites:Mark clips as favorites to protect them from automatic deletion.

Export:Save clips to your mobile device to keep them permanently.

#### Upper Limit in Online Storage

Maximum number:Online storage can hold up to200 clips.

Automatic deletion:Once the upper limit is reached, the oldest clips will be deleted – unless they are marked as favorites.

With these features, you can flexibly manage your video clips and ensure that important recordings are preserved.

Background:

To effectively avoid false alarms, motion detection is carried out by 2 camera components: Motion detection using passive infrared motion detectors and (PIR) motion detection using video analysis.

If there are now missing events, i.e. video recordings are not made, this will be due to either the Motion detector or the video analysis.

Problems with the video analysis can be remedied by changing the settings in the Smart Camera app.

If there are problems with the Motion detector, the installation must be changed. It is generally advantageous to understand the customer's installation situation in order to be able to assess which component is affected.

Problem-solving approach 1:
The installation chosen by the customer is unfavorable for motion detection using Motion detectors. The Bosch outdoor camera has a detection range of up to 12 m. Under certain circumstances, the distance range may be reduced with the passive infrared sensor used. Due to the principle of these sensors, the detection of longitudinal movements (in the direction of the sensor) is worse than the detection of transverse movements (e.g. passing through the camera image from left to right).

Accordingly, if there are problems with the detection range, possible mounting locations and the mounting angle should be taken into account. We recommend mounting the camera at an angle so that lateral movements occur when walking through the camera image on the typical paths. In addition, mounting the camera higher can lead to significant improvements. The camera height should not exceed 2.5m. Our recommendation for the optimum height of the camera is between 2.20 m and 2.50 m.

Problem-solving approach 2:
The sensitivity of the video analysis is too low to detect robust movements. You can use the Smart Camera app to adjust the sensitivity of your outdoor camera. If there are no recordings on your system, increasing the sensitivity can improve motion detection. Increasing the motion zones is also often an advantage here.

If the problem is worse at night than during the day, we would also suggest increasing the sensitivity. If this does not improve the situation, you can also deactivate the motion light and switch on the ambient lighting on a time-controlled basis instead. The background to this is that it can take up to 2 seconds for the camera to adapt to the new lighting situation when the light is switched on. Therefore, depending on the structural situation, people may not be captured on video during this unfavorable transition period.

### Controlling the Lighting Duration for Motion Detection

You can easily adjust the lighting duration for motion detection via the Smart Camera App. To do so, proceed as follows:

1. **Open the Smart Camera App.**

2. **Navigate to the settings.**

3. **Select the "Lighting" section.**

4. **Go to "Motion Light".**

Here you can select the desired lighting duration. Available options are:

- 30 seconds

- 1 minute

- 5 minutes

Adjust the lighting duration according to your needs.

### Problem: Eyes outdoor camera light turns on too late

If your Bosch Smart Home Eyes outdoor camera is installed at the end of an ascending staircase, the vertical monitoring angle of approximately 80° (40° up and down respectively) may not be sufficient to detect movements in time.

#### Solutions for better lighting and motion detection:

1. **Increase motion detector sensitivity**:

- Set the motion detector sensitivity to "high". This allows the Eyes outdoor camera to better detect even smaller movements.

2. **Activate time-controlled lighting**:

- Create rules to activate the lighting on a time-controlled basis. This way, the area will be automatically illuminated at set times, independent of motion detection.

3. **Use dusk-controlled lighting**:

- Activate the lighting on the Eyes outdoor camera with dusk control. This means that theambient lightautomatically illuminates the staircase at dusk. When motion is detected, thefront lightadditionally turns on and provides even more brightness.

With these adjustments, you can ensure that your staircase is always well-lit and movements are detected in time

### System requirements and scope of delivery of the Bosch Smart Home Eyes outdoor camera

For detailed information on the system requirements and scope of delivery of the Bosch Smart Home Eyes outdoor camera, please visit the product page in our webshop.

Here is the link to the product page:Link.

**Important notes:**

- Check the system requirements to ensure that the Eyes outdoor camera is compatible with your setup.

- The scope of delivery contains all necessary components for the installation and use of the Eyes outdoor camera.

Visit the product page for further details and to ensure that you receive all the information you need.

### Luminosity of the Bosch Smart Home Eyes Outdoor Camera

The LEDs in the Bosch Smart Home Eyes Outdoor Camera have a luminosity of 325 lumens. This corresponds approximately to the brightness of a conventional 40-watt incandescent bulb.

### LED Lifespan

The LEDs in the Bosch Smart Home Eyes outdoor camera are designed for a lifespan ofmore than 2 yearseven with intensive use.

### Delivery scope of the Bosch Smart Home Eyes outdoor camera

To find out the exact delivery scope of the Bosch Smart Home Eyes outdoor camera, please visit the product page in our webshop. Here you will find all important information: Link.

### Bosch Smart Home Eyes outdoor camera - Functions and Benefits

With the Eyes outdoor camera, you combine reliable property surveillance with atmospheric outdoor lighting. It is specifically designed for outdoor use and offers multiple functions in one device.

#### Main Functions

Camera:Monitors your property and provides live video streams.

Motion detector:Detects motion in a horizontal 120° radius.

Outdoor light:Provides atmospheric lighting for your outdoor area.

Intercom:Enables communication with visitors.

Notifications:Notifies you in case of alarm via the dedicated Bosch Smart Camera app.

#### Recordings

Live video stream:See in real-time what is happening in front of your Eyes outdoor camera.

Video sequences:Records individual video sequences with a length of 10-15 seconds. With the optional Cloud+ subscription, the length of clips can be increased to up to 60 seconds.

#### Storage and Privacy:

Cloud storage: The Eyes outdoor camera stores up to 200 video clips for 30 days in the Bosch Cloud free of charge. With the optional Cloud+ subscription, up to 400 clips can be stored for 30 days.

Favorites: You can store up to 25 favorite clips indefinitely.

Privacy:If desired, the Eyes outdoor camera can be turned off for a defined period or indefinitely via the Bosch Smart Camera app to protect your privacy.

#### Integration into the Smart Home System

Connected security:Integrate the Eyes outdoor camera into your Bosch Smart Home system and benefit from connected security – not only inside, but also around the house.

#### Additional Information

For more details, please visit the product detail page in our Smart Home e-shop at the followinglink.

### Replacement of the camera within the warranty period

If your camera has a defect within the warranty period that occurred during intended use, we will replace it with a new product.

#### How to proceed:

1. **Contact our support team**:

- Use theContact form.

2. **Prepare the following information**:

- Commercial invoice

- Order number from the Bosch Smart Home Shop

This information helps us to carry out the warranty check quickly and easily.

### Sharing Bosch Smart Camera Streams with Relatives and Friends

If you would like to share your Bosch Smart Camera streams (360° Indoor Camera, Eyes Outdoor Camera) with relatives and friends, two apps are available to you. Here you can find out what options each app offers:

#### Bosch Smart Home System App

Direct sharing not possible: You cannot share your camera streams directly with other people via the Bosch Smart Home System app.

Access only for users with the same login credentials: People who use the same login credentials as you can access the streams. However, separate sharing is not provided.

#### Bosch Smart Camera App

Unrestricted sharing: To share your video streams with relatives and friends, use the Bosch Smart Camera app. This app offers full functionality for sharing streams.

Simple and flexible: With the Bosch Smart Camera app, you can share your streams with other people easily and flexibly.

Summary: For sharing your Bosch Smart Camera streams, we recommend using the Bosch Smart Camera app, as it was specifically developed for sharing video streams.

### Managing Your Bosch Smart Camera Settings

We recommend using the Bosch Smart Camera App to manage your camera settings. This app offers you a user-friendly interface and in some cases can display the live video more smoothly.

#### Important Notes:

- **Simultaneous Access:** If two users access the camera simultaneously with different apps and make settings, the input of the user who made the last change will be applied.

### Two-way communication via the Eyes outdoor camera

Yes, you can use your Bosch Smart Home Eyes outdoor camera as an intercom.

1.Two-way communication: The camera features two-way communication. This means you can speak through the camera and the people in front of the camera can respond to you.

2.Microphone and speaker: The camera is equipped with a microphone and a speaker. This way, you can not only see what's happening at your door, but also communicate with the people there.

This feature makes the Bosch Smart Home Eyes outdoor camera a practical tool for communication directly from your smartphone, no matter where you are.

### Energy Efficiency Label: Finding the Model Number

The energy efficiency label is assigned to the Bosch Smart Home Eyes outdoor camera by the model number in the upper right area of the label. You can find this model number in several places:

- **Type plate**: Look at the back of the Eyes outdoor camera, inside the mounting base.

- **Packaging**: The model number is also indicated on the packaging.

- **Operating instructions**: You can find the model number in the enclosed manual.

This information will help you identify the correct energy efficiency label.

No, the Bosch Smart Home Eyes outdoor cameradoes not support the ONVIF standard.

### Meaning of the number "874/2012" on the energy label of the Bosch Smart Home Eyes Outdoor Camera

The number "874/2012", which you will find at the bottom left of the energy label of the Bosch Smart Home Eyes Outdoor Camera, refers to an EU regulation. This regulation establishes the guidelines for energy efficiency labeling of products.

Scope of application:It applies to products such as the Bosch Smart Home Eyes Outdoor Camera and ensures that consumers receive clear information about energy efficiency.

The energy label helps you better assess the environmental friendliness and energy consumption of the product.

### Color Temperature of the Bosch Smart Home Eyes Outdoor Camera

The color temperature of the front light of the Bosch Smart Home Eyes Outdoor Camera is approximately2700 Kelvin. This corresponds to awarm white light tone.

### Bosch Smart Home Eyes Outdoor Camera: Important Information

The Bosch Smart Home Eyes outdoor camera is specifically designed for outdoor use. Please note the following points:

#### Legal Regulations

- **Differences by country:** Inform yourself about the legal regulations in your country regarding the use of outdoor cameras.

- **Permitted recordings:** Check what you are allowed to record with your camera and where you can mount it.

#### Privacy Protection

- **Public places and private properties:** Avoid filming public places, streets, and private properties.

- **Informing third parties:** Inform visitors, employees, and relatives that an outdoor camera is installed that may be recording.

#### Camera Settings

- **Motion zones:** Use the motion zones to restrict the camera's field of view.

- **Private area:** Ensure that the camera does not film private areas.

These instructions will help you use the Bosch Smart Home Eyes outdoor camera responsibly and in compliance with the law.

### Technical Specifications of the Bosch Eyes Outdoor Camera

Here you will find the most important technical details about the Bosch Eyes outdoor camera:

#### Camera

Resolution: 1080p (1920×1080, Full HD)

Frame rate: 30 frames per second (fps)

Viewing distance: Up to 10 meters

Field of view: Horizontal (HFOV): 120°, Vertical (VFOV): 78°

Lens tilt angle: 31°

Day/night mode: Automatic switching

#### Connectivity

Wi-Fi: 802.11 b/g/n (2.4 GHz)

Range: Up to 80 meters (in open field)

Updateable: Via the Internet (app required)

#### Audio

Speaker and microphone: Integrated

#### Power supply

Supply voltage: 220–240 V AC, 50 Hz

Power consumption: Camera: 4 W, lighting: +9 W

#### Dimensions and weight

Device: 70 x 210 x 100 mm (width x height x depth)

Packaging: 285 x 190 x 100 mm

Weight: Without packaging: 464 g, with packaging: 904 g

#### Protection and weather resistance

Protection class: IP54 (protection against dust and splash water)

The Eyes outdoor camera offers a combination of high-quality video surveillance, integrated lighting and two-way audio, ideal for outdoor use.

For more information, please visit the Product help page

The user manual for the Bosch Eyes outdoor camera I can be found at the following link:User manual Bosch Eyes outdoor camera

Replacement of your first generation Bosch Smart Home Eyes outdoor camera

If your Bosch Smart Home Eyes outdoor camera I is defective, you will receive a replacement device under warranty or guarantee.

Replacement device:

You will receive a Bosch Smart Home Eyes outdoor camera II in silver (model number: 8-750-001-469).

We hope this solves your problem and that you continue to enjoy your Smart Home system.

### Supported functions of Alexa with Bosch Smart Home cameras

Our Bosch Smart Home cameras offer the following functions that you can use with Alexa:

Turning the camera on: You can turn your Bosch Smart Home camera on and off using voice commands.

Display live stream: Display the live stream of your Bosch Smart Home camera on video-compatible devices such as Echo Show or Fire TV.

In addition, our Bosch Smart Home outdoor cameras offer this function:

Turn light on and off: Control the light of your Eyes outdoor camera I or II conveniently using voice commands.

With these functions, you can use your Bosch Smart Home camera even more conveniently.

You can find the exact system requirements for our Bosch Smart Home cameras here.