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Bosch Smart Home Camera App

Which app do I need in order to use the Bosch Smart Home cameras?

You need the Bosch Camera app in order to set up and control your Bosch Smart Home camera. You can download the Bosch Camera app free of charge from the Google Play Store (for Android smartphones) or the Apple App Store (for iPhones).

Can I use the Bosch Camera app on multiple smartphones at the same time?

It is possible to use the app on multiple smartphones at the same time. If you wish to access the same camera via multiple smartphones, please log in with the same Bosch user account on all of the smartphones in order to connect to the camera. Alternatively, you can make the images and videos on your camera accessible to other people temporarily: Via the integrated sharing function, your neighbour, for example, can be grant access to camera recordings for a defined period of time.

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Bosch Smart Home Eyes Outdoor Camera

What is the Bosch Smart Home Eyes Outdoor Camera?

The Bosch Smart Home Eyes Outdoor Camera is a camera designed especially for outdoor use. It is a camera, motion detector, outside light and intercom system in one, and it will notify you of any alarms via the independent Bosch Camera app. It detects motion over a horizontal 112° radius. It provides a live video stream and also records individual 10 to 15 seconds video clips when motion is detected. You can find further information on the Bosch Smart Home Eyes Outdoor Camera on the product page.

How can I reset my Bosch Smart Home Eyes Outdoor Camera?

Use a sharp object (e.g. a paper clip) to press and hold down the button in the opening under the camera lens until the light in the middle (the one for the motion detector) on your camera flashes red (after approx. five seconds). The camera will then restart automatically. NB: You can only use this function for the first three minutes after turning on the power supply to the camera. As soon as the camera does not present a red light anymore you have 2 minutes time to initiate the installation procedure.

How do I install the Bosch Smart Home Eyes Outdoor Camera?

You can install the Bosch Smart Home Eyes Outdoor Camera in just a few easy steps. All you need is the free Bosch Camera app, your Camera, the accessories supplied with it, a drill and a screwdriver. The easiest way to install the camera is to watch the step-by-step instructions in our installation video or alternatively download the user manual. If you need more assistance, we have an installation service available – further information is available here.

What exactly is included with the Eyes Outdoor Camera?

Detailed information on what is included in the delivery and the technical data for the Bosch Smart Eyes Outdoor Camera can be found on the product page.

My Eyes Outdoor Camera flashes red and green after the QR code has been scanned. What does that mean?

The camera was unable to connect to your Wi-Fi network. Please check whether your phone is connected to the same Wi-Fi network as the one you want to connect your camera to. Make sure that your smartphone is connected to your router over a 2.4 GHz connection. Check whether the Wi-Fi password you entered has been saved correctly. Then restart the camera and/or (if necessary) reconnect to it via your app.

What happens in the event of an alarm?

If you have activated your camera, you will receive a notification of every registered incident via your app. You can now watch a live video stream of the capture area you have selected directly and, if you wish, also communicate with it via intercom system.

Where is the best place to mount my Eyes Outdoor Camera?

The best place to mount your Eyes Outdoor Camera is in a location where there is a power supply (old outdoor light, motion detector, etc.). By manually positioning the lens and adjusting the settings in the App, you can determine the area you wish to capture or the areas to omit from the recordings. Please note: There might exist provisions in UK national or local law regarding filming or photographing public spaces, private property and/or people. Please consider these regulations and make use of your Bosch Smart Home Eyes Outdoor Camera accordingly.

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Bosch Smart Home 360° Indoor Camera

What is the Bosch Smart Home 360° Indoor Camera?

The Bosch Smart Home 360° Indoor Camera detects motion within a 360° radius. It provides a live video stream and also records individual 10 to 15 seconds video clips when motion is detected. You can find further information on the Bosch Smart Home 360° Indoor Camera on the product page.

How can I reset my Bosch Smart Home 360° Indoor Camera?

Use a sharp object (e.g. a paper clip) to press and hold down the button in the opening above the SD card slot until the LED strip on your camera flashes red (after approx. five seconds). The camera will then restart automatically.

How do I install the Bosch Smart Home 360° Indoor Camera?

You can install the Bosch Smart Home 360° Indoor Camera in just a few easy steps. All you need is the free Bosch Camera app, your Camera and the accessories supplied with it. The easiest way to install the camera is to watch the step-by-step instructions in our installation video or to download the user manual. Further information is available here.

What exactly is included with the 360° Indoor Camera?

Detailed information on what is included in the delivery and the technical data for the Bosch Smart Home 360° Indoor Camera can be found on the product page.

My 360° Indoor Camera flashes red and green after the QR code has been scanned in. What does that mean?

The camera was unable to connect to your Wi-Fi network. Please check whether your phone is connected to the same Wi-Fi network as the one you want to connect your camera to. Make sure that your smartphone is connected to your router over a 2.4 GHz connection. Check whether the Wi-Fi password you entered has been saved correctly. Then restart the camera and/or (if necessary) reconnect to it via your app.

What happens in the event of an alarm?

If you have activated your camera, you will receive a notification of every registered incident via your app. You can now watch a live video stream of the capture area you have selected directly and, if you wish, also communicate with it via intercom system.

Where is the best place to position my 360° Indoor Camera?

Place your 360° Indoor Camera in a location where it is most likely people will pass. Since you have 360° coverage, you can also position your 360° Indoor Camera in the middle of a room. Visually check the image and the image angle via your app and adjust the position of the camera as required. Please note: There might exist provisions in UK national or local law regarding filming or photographing public spaces, private property and/or people. Please consider these regulations and make use of your Bosch Smart Home 360° Indoor Camera accordingly.

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Data Security

Where will my data be stored?

Bosch Smart Home will only store the encrypted data from your camera in your private Bosch account in the Bosch Cloud.

How long will my data be stored in the Bosch Cloud?

Your data will only be saved in an encrypted format with your consent and only for as long as you want it to be.

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Ordering

What is the status of my online order?

The status of your online order can be viewed on our homepage in the "My account" section. After sending your order, you will be informed about the progress of your order via e-mail.

What methods of payment are available?

In the eShop you have various payment options. You can settle your invoice by credit card.

How much are the shipping costs?

For DHL and UPS you do not have any shipping costs.

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Replacement / Warranty / Return

How can I return a Bosch SmartHome product?

You can return any Bosch Smart Home product to us 14 days after receipt using our return service in our eshop without giving reasons. Log in to your customer account and select the products you want to return.

What should I do if my Bosch Smart Home product is defective?

In the event of a defect, the statutory warranty applies. For this purpose, you can create a customer account on our homepage and make a substitute application under "My account" and "Orders". Alternatively, please call our toll-free number 00800 8437 6278 or send us an inquiry about the Contact Form on our homepage. We will then check your case immediately.

How much does a return cost?

There is no charge for returns if you use the return label via UPS and DHL

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eShop

I forgot my eShop password. What can I do?

You can request a new password when you log-in in the eShop. To do this, click on the "Forgotten password" link in the registration form. You will automatically receive an e-mail with a link to the password change.

How can I change my personal data?

You can easily change your personal data in your eShop profile. Please log in to your profile. You can use the account overview to change all the data stored.

How can I change my delivery address / billing address?

You can change your delivery or invoice address via your profile in our eShop. Please note that our deliveries to the UK are timely and a change of the delivery address after ordering is no longer possible.

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Delivery

Which delivery options are available?

The shipping is currently carried out via the package service provider UPS and DHL. You can have your shipment delivered to your home address, a neighbor, your company address or any other desired address.
With UPS you also have the possibility to have your shipment delivered to a UPS access point in your area. The nearest access points for you can be found in the shop finder on the UPS homepage under "Locations" or when ordering in our eShop.
With DHL you have the possibility to have your shipment delivered to a DHL-Packstation, a branch or a package shop.

How long are the Bosch Smart Home product delivery times?

We will confirm your order with an e-mail. We strive to deliver as soon as possible and will notify you as soon as your items have been shipped. The current availability status for your products can be viewed in your order history in your profile. Once the goods leave our warehouse, you will receive an e-mail with the possibility to track your shipment.

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Partners / Press Inquiries

How can I become a Partner of the Bosch Smart Home System?

If your company is interested in a partnership with Bosch Smart Home, please contact form on our homepage. Our responsible department will contact you as soon as possible.

Are you a journalist and have questions about our products?

For press information on the Bosch SmartHome products, please contact contact form on our homepage. Our press department will contact you as soon as possible.

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General questions about your Bosch Smart Home products

Do you have feedback on our products?

Feel free to contact us at Contact Form on our homepage. We will get in touch with you as soon as possible to make your use of the Bosch Smart Home products as pleasant as possible.

Can I resell my product?

A resale of your Bosch Smart Home product is of course possible.

Is the use of Smart Home Apps free of charge?

The control of components in the home network (WLAN) always remains free of charge. The Bosch Smart Home Apps are constantly being further developed and new functions and services can be offered at regular intervals beyond the free basic version. Additional features and services within the apps may be or will be charged. In this case, Bosch will advise you of the prices and features in advance.