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Bosch Smart Home App

Which app do I have to download in order to be able to use the system?

You will need the free Bosch Smart Home App to set up and control the Smart Home System. Download the Bosch Smart Home App in the Google Play Store or, for your iPhone, in the Apple App Store.

How do I reset the password for the app?

You can reset your password in the settings menu in your app. You will have to enter your current password to do so. If you have forgotten your current password, please select "Password forgotten" on the login screen and assign a new password. This function is only available if your smartphone has already been connected to the controller.

I cannot log into the app. What can I do?

If you are unable to log into the app, please check the following:

1. Have the password and user name been entered correctly?

2. Please check the WLAN connection to your router if you are using the system without remote access. If you are not at home, please ensure that your system is enabled for remote access. You will then need an Internet connection on your mobile. The minimum requirement for this is a connection strength of two bars in EDGE mode (identified by an "E" on the reception bar).

3. If you still can't log in, please contact our customer service department on toll free number 00800 8437 6278 or use the contact form on our website.

How do I set the temperatures for my home?

You can easily set the temperature of your home and each individual room with the Bosch Smart Home App. To do so, access the start screen on the app and select the room for which you would like to set the temperature. You can now set the room temperature as you like. You can do this by setting the heating and setback temperatures and by adjusting the timer. You can also adjust the heating temperature manually by setting the system to manual mode or setting the temperature in the app or on the thermostat itself. In this case, the temperature you set manually will only be in effect until the next switching point.

If the thermostat is in "Automatic mode", the temperature will be controlled by the Bosch Smart Home App and the pre-set values stored in it. You can find further information on the subject in the radiator thermostat user manual.

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Scenarios and alarm system

What are scenarios?

You can use scenarios to link different Smart Home-ready appliances as you like. You can create new scenarios in your app at any time and thus adjust a host of appliances to your needs at the same time with just one tap of your finger.

What does the alarm system include?

Using the alarm system, you can quickly and easily make your home more secure. Depending on the settings, different actuators (door/window contacts, motion detectors) can trigger a visual alarm (with Philips Hue lamps) or an audible alarm (with the Bosch Smart Home Smoke Detector). At the same time, you will receive push notifications on your smartphone. As soon as an actuator is integrated into your Smart Home System, you can display the alarm system as a thumbnail on your favourites page under "Add favourite".

What does the “Relax with Philips” scenario involve?

The "Relax with Philips" scenario allows you to combine your room temperature and your lighting atmosphere. You can choose between wellness, fireplace and party settings. Both the brightness and the temperature can be adjusted individually.

What does the "Wellness" scenario include?

Colour transition time: 60 seconds
Brightness: 45%
Default temperature 24°

What does the "Fireplace" scenario include?

Colour transition time: 60 seconds
Brightness: 50%
Default temperature 23°

What does the "Party" scenario include?

Colour transition time: 60 seconds
Brightness: 80%
Default temperature 22°

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Smart Home Controller

What is a Bosch Smart Home Controller?

The Bosch Smart Home Controller is the centrepiece of your Bosch Smart Home System. It networks and manages any further Smart Home devices and the Bosch Smart Home App.

How do I install the Bosch Smart Home Controller?

The Smart Home Controller can be installed in just a few, easy steps. To do so, you will only need the Bosch Smart Home App and the accessories included in the package. After launching the Bosch Smart Home app, it will guide you through the individual installation steps. The easiest way to install the smart home controller is to download the installation manual as a PDF file. Manual

What exactly is included with the Bosch Smart Home Controller?

You can find the delivery scope and technical data for the Bosch Smart Controller on the product page.

How long is the wireless range of the Smart Home Controller?

The wireless range of the Smart Home Controller is – similarly to your router's WiFi signal – set to approximately 30 metres (indoors) or 100 metres (free-field). This can vary depending on local factors; for example, reinforced concrete ceilings or underfloor heating systems may impair the wireless signal. Make sure your Smart Home Controller is positioned as centrally as possible within your home. For an optimum connection between Smart Home products and the controller, they should be placed at least one metre from the Smart Home Controller. Similarly, the Smart Home Controller should placed at least one metre from your WiFi router, as otherwise interference may occur.

What do the lights on the Smart Home Controller mean?

The Smart Home Controller is equipped with three control LEDs: The power LED, the LAN LED and the cloud LED. You can find an overview of the various light combinations in the Smart Home Controller installation manual. It is included in your pack or you can download it as a PDF file.
Depending on whether you have enabled or disabled remote access, only the power LED and LAN LED or also cloud LED should light up white continuously. If this is not the case at any point and your system is not behaving properly, wait for a short time or attempt to briefly disconnect the Smart Home Controller – and your router as well if required – from the power supply. After a short wait, reconnect the Smart Home Controller and the router to the power supply so that a new link is established. If the Smart Home Controller still does not work, please call our customer service department on the toll free number 00800 8437 6278 or use the contact form on our website.

Does the Smart Home Controller connect to the Internet even without remote access?

The Bosch Smart Home Controller and thus also the entire Bosch Smart Home System can be installed and operated independently of the Internet. The only exceptions include time requesting in the Internet and connection to the Bosch Smart Home update server. In the latter case the controller transmits its ID and version number. No other data is transmitted.

How do I reset the Smart Home Controller and my system to the factory settings?

The Smart Home Controller can be reset to the factory settings using the Bosch Smart Home App. To do so, go to "Settings" in the app and select "Factory settings". Alternatively, you can hold down the system key on the back of your Smart Home Controller until all the LEDs flash red. Release briefly and then press again until the LEDs stop flashing red. As soon as the Smart Home Controller has been reset to the factory settings, any devices are also deleted from the system.

Will I lose data if the Smart Home Controller is reset to the factory settings?

If you reset your Bosch Smart Home Controller to the factory settings, all data will be deleted from your Smart Home System.

Where can I find the IP address of my Smart Home Controller?

In some cases you may be requested to enter the IP address of your Smart Home Controller during installation. To obtain the IP address, insert an empty USB stick in the USB port of your Smart Home Controller and wait briefly. You will then find a text file named "shc status" on the USB stick, in which the IP address is saved (under IP address:).
You can also find the IP address of your Smart Home Controller in your router settings.

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Smartphone and Internet connection

Which smartphones can the Bosch Smart Home App be used with?

The app currently supports Android 4.1/ iOS 8 operating systems and higher.

Can I use my Bosch Smart Home System offline?

You can use the system in offline mode in your own WLAN without Internet access. To do so, you can deactivate/activate remote access in the app settings. Please however note that appliance control then only runs via your WLAN.

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Radiator thermostat

What is a Bosch Smart Home Radiator Thermostat?

The Bosch Smart Home Radiator Thermostat is an individually configurable thermostat with an illuminated LCD display and control LED for controlling room temperatures. More information about the Bosch Smart Home Radiator thermostat is available on the product page.

How do I reset my radiator thermostat?

You can reset your device as follows:
- open the battery compartment
- press the mode button (circle button) while replacing the batteries until the thermostat LED flashes orange rapidly
- Release briefly, then press the button again until the LED lights up green.
- Then repeat the connection process.

What do "Heating" and "Setback" mean?

"Heating" describes the temperature you want around the house when you are at home. "Setback" is the temperature setting that should be active when you are away from home.
You have the option of setting separate temperature profiles for each room in the Bosch Smart Home App. You can use the "Heating" and "Setback" functions to do so.
You can set these profiles for the respective room in the "My home" menu. You can now opt for automatic or manual mode. By scrolling the screen to the left you can access the timer. Here you can set and save separate switching times for heating or setback for each day.

How do I install the Bosch Smart Home Radiator Thermostat?

The Bosch Smart Home Radiator Thermostat is installed in just a few, easy steps. To do so, you only need the Bosch Smart Home App, the accessories included in the package and possibly a pipe wrench. After launching the Bosch Smart Home App, it will guide you through the individual installation steps.
The easiest way to install the radiator thermostat is to download the installation manual as a PDF file here

What exactly is included with the Bosch Smart Home Radiator Thermostat?

You can find the delivery scope and technical data for the Bosch Smart Home Radiator Thermostat on the product page.

How do I attach the Bosch Smart Home Radiator Thermostat?

The Bosch Smart Home Radiator Thermostat can be attached to nearly all radiators. To do so, simply remove your old thermostat and attach the Bosch Radiator Thermostat. A few radiators require a special adapter which is included with the accessories for your radiator thermostat. Refer to the app for step-by-step installation instructions.

The Bosch Smart Home Radiator Thermostat does not fit my radiator.

If the Bosch Smart Home Radiator Thermostat does not fit on your radiator, you may have to use one of the enclosed adapters.

What does the child lock option do?

You can switch the child lock on or off via the app settings for your thermostats. This ensures that it is no longer possible to make changes on the thermostat itself; instead, the device can only be managed using the app.

I can't integrate my radiator thermostat. What can I do?

If you are unable to integrate your radiator thermostat, reset the device to the factory settings. To do so, open the battery compartment and hold down the mode button (circle button) on the bottom while reinserting the batteries until the thermostat LED flashes orange. Briefly release the button and then hold it down again until the LED lights up in green. Then repeat the connection instructions.

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Door/window contact

What is a Bosch Smart Home Door/Window Contact?

The Bosch door/window contact detects when windows and doors are opened and closed. It can therefore be used for radiator controlling and also as part of your alarm system. You can find more information on the Bosch Smart Home Door/Window Contact on the product page.

How do I reset my door/window contact?

You can reset your device as follows:
- open the battery compartment and hold down the button located on the bottom while reinserting the batteries until the LED on the door/window contact flashes orange.
- release the button briefly, then hold it down again until the LED lights up in green.
- then repeat the connection instructions.

How do I install the Bosch Smart Home Door/Window Contact?

The Bosch Smart Home Door/Window Contact is installed in just a few, easy steps. To do so, you only need the Bosch Smart Home App and the accessories included in the package. After launching the Bosch Smart Home app, it will guide you through the individual installation steps. The easiest way to install Door/window contact is to download the installation manual as a PDF file here

I can't integrate my door/window contact. What can I do?

If you are unable to integrate the door/window contact, reset the device to the factory settings. Please proceed as follows:
- open the battery compartment and hold down the button located on the bottom while reinserting the batteries until the LED on the door/window contact flashes orange.
- release the button briefly, then hold it down again until the LED lights up in green.
- then repeat the connection instructions.

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Smoke detector

What is the Bosch Smart Home Smoke Detector?

The Bosch Smart Home smoke detector issues reliable alarms when smoke is detected and also lights up an escape route when an alarm is triggered. You can find out more about the Bosch Smart Home Smoke Detector on the product page.

How can I reset my smoke detector?

You can reset your device as follows:
- first of all, remove the mounting plate.
- when screwing the plate back on again, press and hold the button on the front.
- as soon as the LED flashes orange, release the button again briefly.
- now press it again until the LED lights up green briefly.
- the device then restarts. Please note that it may be a few seconds before the smoke detector is ready to resume operation.

How do I install the Bosch Smart Home Smoke Detector?

The Bosch Smart Home smoke detector can be installed in a few simple steps. All you need is the Bosch Smart Home app, the accessories supplied with it, a drill and a screwdriver. After launching the Bosch Smart Home App, it will guide you through the individual installation steps.
The easiest way to install the smoke detecor is to download the installation manual as a PDF file here

What exactly is included in the package with the Bosch Smart Home smoke detector?

Detailed information of what is included and technical data for the Bosch Smart Smoke Detector can be found on the product page.

How can I mount the Bosch Smart Home Smoke Detector?

You can install the Bosch Smart Home Smoke Detector either with an adhesive mounting or with screws and plugs. For further information on installation and assembly, as well as a step-by-step installation guide, please refer to the app.

How does the Bosch Smart Home Smoke Detector respond in case of a burglary alarm?

If you have activated the house surveillance, all connected Bosch Smart Home Smoke Detectors will emit an acoustic signal.

What is the optimum location for mounting the smoke detector?

Ideally, mount your Smart Home Smoke Detector in the centre on the ceiling in a room of your choice. For example, living rooms and bedrooms are suitable.

Why should I use a smoke detector?

A smoke detector can save lives. In Germany alone, there are about 6,000 severe injuries due to fires every year. Approximately 80 % of all fire accidents occur in private homes. Approximately 70 % of the burn victims' injuries are caused by fires at night that started while they were asleep. A smoke detector detects and provides early warning of a fire hazard and can thus avoid accidents and injuries.

Does the smoke detector work even if there is no connection to the Smart Home Controller?

If no connection to the Smart Home Controller exists, the Bosch Smart Home Smoke Detector continues to function like an ordinary smoke detector and reliably alerts you to fire and smoke. However, transmission to other smoke detectors or to the Bosch Smart Home app can only take place if there is a connection to the Smart Home Controller.

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Motion detector

What is the Bosch Smart Home Motion Detector?

The Bosch Smart Home Motion Detector detects and reports unauthorised access. You can find out more about the Bosch Smart Home Motion Detector on the product page.

How can I reset my motion detector?

You can reset your device as follows:
- first of all, remove the battery compartment. - after the battery compartment is replaced, press the "Mode" button on the inside of the device.
- as soon as the LED flashes orange, release the button again briefly.
- press the "Mode" button again until the LED briefly lights up green.
- the device then restarts. Please note that it may be a few seconds before the motion detector is ready to resume operation.

How do I install the Bosch Smart Home Motion Detector?

The Bosch Smart Home motion detector can be installed in a few simple steps. All you need is the Bosch Smart Home app, the accessories supplied with it, a drill and a screwdriver. After launching the Bosch Smart Home App, it will guide you through the individual installation steps.
It is easiest if you follow the step-by-step instructions in our installation manual, which you can download as a PDF file.

What exactly is included in the package with the Bosch Smart Home motion detector?

Detailed information of what is included and technical data for the Bosch Smart Home Motion Detector can be found on the product page.

How can I mount the Bosch Smart Home Motion Detector?

You can mount the Bosch Smart Home motion detector on the wall or in a corner. For further information on installation and assembly, as well as a step-by-step installation guide, please refer to the app.

My motion detector can not be integrated. What can I do?

Ensure that the motion detector is within range of your Smart Home Controller. During installation, you can check the connection quality at your desired installation location with the app.

What do sneak-by guard and pet detection mean?

On your Smart Home motion detector, you can choose between pet detection and creep zone protection. In the case of the pre-set pet detection, pets of up to 25 kg are ignored by the motion detector and the sneak-by guard is deactivated. The activation of the sneak-by guard ensures that a possible burglar is detected even directly under your motion detector.

What happens in the case of an alarm?

If you have activated house surveillance, a conspicuous event - depending on the connected hardware - will trigger various scenarios: You will receive a notification on your smartphone, your Philips Hue lights will flash red, and a special alarm will sound on your Bosch Smart Home Smoke Detectors.

What is the optimal location for mounting the motion detector?

Ideally, mount your Smart Home Motion Detector at a height of 2.20 m to 2.70 m - at a location where someone is likely to pass through. Make sure that there are no fans, radiators or windows in the surveillance area.

How does motion detection work?

The Bosch Smart Home motion detector uses passive infra-red technology. All bodies (people, animals, vehicles, trees, etc.) emit infra-red heat radiation. The motion detector measures and compares the infra-red radiation in its area of detection, but does not emit any radiation itself and is thus passive.

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Plug

What is a Bosch Smart Home Plug?

Using the Bosch Smart Plug, you can control different electrical devices in your home intelligently. The Smart Plug has an on/off function as well as an energy metering function and is connected between your device and the respective socket.

How can I reset my Smart Plug?

You can reset your device as follows:
- press the system button while inserting the Smart Plug into a socket until the LED flashes orange.
- then release the button and hold it down again until the LED on the front lights up in green.
- the device then restarts.

How do I install the Bosch Smart Home Plug?

The Bosch Smart Home Plug can be installed in a few simple steps. To do so, you only need the Bosch Smart Home App and the accessories included in the package. After launching the Bosch Smart Home App, it will guide you through the individual installation steps.
The easiest way to install the smart plug is to download the installation manual as a PDF file here

I can't integrate my Smart Plug. What can I do?

If you are unable to integrate the Smart Plug, reset the device to the factory settings. Press the system button while inserting the Smart Plug into a socket until the LED flashes orange (at least 4 seconds). Then release the button and then hold it down again until the LED on the front lights up in green. You can then repeat the connection instructions.

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Philips Hue

What is Philips Hue?

Philips Hue is an intelligent lighting control system from Philips. For instance, using the Philips system you can control the brightness and colours of your Philips Hue bulbs via your smartphone. You can find more information on the respective partner website.

How do I integrate Philips Hue into the Bosch Smart Home?

Begin by installing Philips Hue and all of the lights that you would like to integrate into your Smart Home network using the Philips Hue app. They are available in the Google Playstore. Then open the Bosch Smart Home App and select "Add" and "New device". You will find the Philips Hue Bridge under "Manual". The app then guides you through the straightforward connection process.

Why is a lamp not displayed in the Bosch Smart Home app?

Please ensure that you have already successfully integrated the lamp with the help of the Philips Hue app. Then add the lamp to your "My home" with "Add device", "Add new device", "Manual" and "Philips Hue lamps". Please ensure that the lamp is supplied with power. If you are unable to integrate a lamp into your Philips Hue App, please contact Support. Philips Hue

I can no longer switch on a lamp with the app. What can I do?

Ensure that power is being supplied to the light at all times. If you switch off the light using its light switch, you will not be able to turn it back on using your app because the power supply has been interrupted.

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Smart Single Solutions

What distinguishes Smart Single Solutions from Smart System Solutions?

Smart Single Solutions refer to our current standalone solutions. Each one of these products requires a free, standalone app to control it. Smart System Solutions refer to all our system-based solutions. You can connect system-based products with one another via the Smart Home Controller and control them centrally using the Bosch Smart Home app, which is also free of charge. Although it is not yet possible to connect the Smart Single Solutions to the system, this functionality will be implemented in the future.

What is the Bosch user account and what benefits does it hold?

You can use the Bosch user account for a host of smart, Internet-ready Bosch products and services. The benefit to you: you only have to manage one user account.

How can I register with Bosch?

The first time a Bosch product is installed, you will be prompted to set up a user account. You can make changes to your user account at any time. Click here to access registration.

What can I do if I forget the password for my Bosch user account or if I wish to change it?

Click here to request a new password or change an existing one.

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Bosch Smart Single Solution Apps

Which app do I need to use the Bosch Smart Home Camera?

You need the Bosch Camera app to set up and control your Bosch Smart Home Camera. You can download the Bosch camera app free of charge from the Google Play Store (for Android smartphones) or the Apple App Store (for iPhones).

Can I use the Bosch camera app on several smartphones at the same time?

Same-time use of the app on several smartphones is possible. If you wish to access the same camera via several smartphones, please log in with the same Bosch user account on all of the smartphones in order to connect to the camera. Alternatively, you can temporarily share the images and videos on your camera with other people: via the integrated sharing function, your neighbour, for example, can be grant access to camera recordings for a defined period of time.

Which app do I have to download to use the Bosch Smart Home Twinguard?

You need the free Bosch Twinguard to set up and control the Twinguard and gateway. Download the Bosch Twinguard app in the Google Play Store (for Android smartphones) or in the Apple App Store (for iPhones).

For which smartphones is the Twinguard app available?

The Bosch Twinguard app currently supports smartphones with Android (version 4.4 and higher) or iOS (version 9 and higher) operating systems.

I've already created a Bosch user account. Why can't I log into the Twinguard app?

Please check that you received a confirmation e-mail after registering and confirm this. Only then will your Bosch user account be active, allowing you to log into the Twinguard app.

Can I operate my Bosch Smart Home Twinguard via several smartphones?

Same-time use of the app on several smartphones is possible. If you wish to access the same camera via several smartphones, please log in with the same Bosch user account on all of the smartphones in order to connect to the camera.

What happens when I remove a gateway via the app?

If a gateway is removed via the app, all data specific to the gateway or Twinguard will be deleted in the Bosch user account.

What happens when I remove a Twinguard via the app?

If a Twinguard is removed using the app, all data specific to Twinguard, like for example the air quality history, will be deleted in the Bosch cloud. The gateway-specific data is retained.

Why are there red bars that I cannot delete on my Bosch Twinguard app home screen?

Very important messages appear as a red bar with further information on the app home screen. This information is either relevant to safety or important for proper smoke detector function. This is why these message are displayed so prominently on the home screen.

Which information might be displayed in a red bar on my Bosch Twinguard app home screen?

Six important messages can be displayed on the home screen. These are:

1.) No connection to the Twinguard
2.) Firmware update
3.) Messages are deactivated
4.) Battery level very low
5.) No connection between gateway and backend
6.) No connection between smartphone and backend

How are app updates implemented?

If an app update is available, you will be actively informed of this on your smartphone. To update the app, simply follow the instructions in the app.

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Bosch Smart Home Camera App

Which app do I need in order to use the Bosch Smart Home cameras?

You need the Bosch Camera app in order to set up and control your Bosch Smart Home camera. You can download the Bosch Camera app free of charge from the Google Play Store (for Android smartphones) or the Apple App Store (for iPhones).

Can I use the Bosch Camera app on multiple smartphones at the same time?

It is possible to use the app on multiple smartphones at the same time. If you wish to access the same camera via multiple smartphones, please log in with the same Bosch user account on all of the smartphones in order to connect to the camera. Alternatively, you can make the images and videos on your camera accessible to other people temporarily: Via the integrated sharing function, your neighbour, for example, can be grant access to camera recordings for a defined period of time.

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Bosch Smart Home 360° Indoor Camera

What is the Bosch Smart Home 360° Indoor Camera?

The Bosch Smart Home 360° Indoor Camera detects motion within a 360° radius. It provides a live video stream and also records individual 10 to 15 seconds video clips when motion is detected. You can find further information on the Bosch Smart Home 360° Indoor Camera on the product page.

How can I reset my Bosch Smart Home 360° Indoor Camera?

Use a sharp object (e.g. a paper clip) to press and hold down the button in the opening above the SD card slot until the LED strip on your camera flashes red (after approx. five seconds). The camera will then restart automatically.

How do I switch on/off the privacy mode of my Bosch Smart Home 360° Indoor Camera?

Double tap with your fingertip or fingernail at medium force vertically on the top of the camera head. (speed: two taps per second) You will hear a sound and the camera lens will move out of its body. Now the camera is ready for recording upcoming events.

Please repeat this step to switch off the camera and enable the privacy mode. Alternatively you also can switch on/off the privacy mode of your camera via your Bosch Smart Camera App.

How do I install the Bosch Smart Home 360° Indoor Camera?

You can install the Bosch Smart Home 360° Indoor Camera in just a few easy steps. All you need is the free Bosch Camera app, your Camera and the accessories supplied with it. The easiest way to install the camera is to download the user manual here

What exactly is included with the 360° Indoor Camera?

Detailed information on what is included in the delivery and the technical data for the Bosch Smart Home 360° Indoor Camera can be found on the product page.

My 360° Indoor Camera flashes red and green after the QR code has been scanned in. What does that mean?

The camera was unable to connect to your Wi-Fi network. Please check whether your phone is connected to the same Wi-Fi network as the one you want to connect your camera to. Make sure that your smartphone is connected to your router over a 2.4 GHz connection. Check whether the Wi-Fi password you entered has been saved correctly. Then restart the camera and/or (if necessary) reconnect to it via your app.

What happens in the event of an alarm?

If you have activated your camera, you will receive a notification of every registered incident via your app. You can now watch a live video stream of the capture area you have selected directly and, if you wish, also communicate with it via intercom system.

Where is the best place to position my 360° Indoor Camera?

Place your 360° Indoor Camera in a location where it is most likely people will pass. Since you have 360° coverage, you can also position your 360° Indoor Camera in the middle of a room. Visually check the image and the image angle via your app and adjust the position of the camera as required. Please note: There might exist provisions in UK national or local law regarding filming or photographing public spaces, private property and/or people. Please consider these regulations and make use of your Bosch Smart Home 360° Indoor Camera accordingly.

Does it make sense to replace the SD card in order to upgrade speed or memory?

The existent memory card (Mico SD/SDXC / Class 10 / 8 Gigabyte) comes with the right dimensions in terms of speed and memory in order to support the given functionality of your Bosch Smart Home 360 Indoor Camera best.
A replacement is only useful in the most unlikely case of an hardware defect of the specific memory card itself.

If you upgrade your SD-Card to a faster or bigger one (32 Gbyte max) it neither will increase, improve the usage nor add some additional feature or benefit to your product.

In case you already tried to remove your SD-Card please be aware to turn the card upside down (text not visible only contacts) with the contacts upfront before you reinsert it in the slot.

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Bosch Smart Home Eyes Outdoor Camera

What is the Bosch Smart Home Eyes Outdoor Camera?

The Bosch Smart Home Eyes Outdoor Camera is a camera designed especially for outdoor use. It is a camera, motion detector, outside light and intercom system in one, and it will notify you of any alarms via the independent Bosch Camera app. It detects motion over a horizontal 120° radius. It provides a live video stream and also records individual 10 to 15 seconds video clips when motion is detected. You can find further information on the Bosch Smart Home Eyes Outdoor Camera on the product page.

How can I reset my Bosch Smart Home Eyes Outdoor Camera?

Use a sharp object (e.g. a paper clip) to press and hold down the button in the opening under the camera lens until the light in the middle (the one for the motion detector) on your camera flashes red (after approx. five seconds). The camera will then restart automatically. NB: You can only use this function for the first three minutes after turning on the power supply to the camera. As soon as the camera does not present a red light anymore you have 2 minutes time to initiate the installation procedure.

How do I install the Bosch Smart Home Eyes Outdoor Camera?

You can install the Bosch Smart Home Eyes Outdoor Camera in just a few easy steps. All you need is the free Bosch Camera app, your Camera, the accessories supplied with it, a drill and a screwdriver. The easiest way to install the camera is to download the user manual

What exactly is included with the Eyes Outdoor Camera?

Detailed information on what is included in the delivery and the technical data for the Bosch Smart Eyes Outdoor Camera can be found on the product page.

My Eyes Outdoor Camera flashes red and green after the QR code has been scanned. What does that mean?

The camera was unable to connect to your Wi-Fi network. Please check whether your phone is connected to the same Wi-Fi network as the one you want to connect your camera to. Make sure that your smartphone is connected to your router over a 2.4 GHz connection. Check whether the Wi-Fi password you entered has been saved correctly. Then restart the camera and/or (if necessary) reconnect to it via your app.

What happens in the event of an alarm?

If you have activated your camera, you will receive a notification of every registered incident via your app. You can now watch a live video stream of the capture area you have selected directly and, if you wish, also communicate with it via intercom system.

Where is the best place to mount my Eyes Outdoor Camera?

The best place to mount your Eyes Outdoor Camera is in a location where there is a power supply (old outdoor light, motion detector, etc.). By manually positioning the lens and adjusting the settings in the App, you can determine the area you wish to capture or the areas to omit from the recordings. Please note: There might exist provisions in UK national or local law regarding filming or photographing public spaces, private property and/or people. Please consider these regulations and make use of your Bosch Smart Home Eyes Outdoor Camera accordingly.

Why does an event recording not include any sound?

In terms of data protection law it is not allowed to record sound or audio information without explicit consent from the potentially involved persons. Different from the recorded video information where you easily can decide which area you want to mask in order to hide in regular event recordings.

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Bosch Smart Home Twinguard

What is the Bosch Smart Home Twinguard?

The Bosch Smart Home Twinguard is the world's first 2-in-1 smoke detectors consisting of a smoke detector with Dual Ray technology and an air quality sensor. With the Bosch Twinguard app, you are connected to your Twinguard at all times, whether you are at home or away. Even when you are away, you immediately receive information about smoke alarms in your home. Furthermore, you can access your air quality data at any time, wherever you are.

Further information about the Bosch Smart Home Twinguard can be found here, in the relevant data sheet and on the product page.

How can I reset the Bosch Smart Home Twinguard to the factory settings?

To restore the factory settings, first remove the batteries. Then replace the batteries and press the control button during insertion. As soon as the start process is complete, press the control button again for at least four seconds. The Twinguard then restarts.

How do I install Twinguard?

The Bosch Smart Home Twinguard can be installed in a few simple steps. All you need is the Bosch Twinguard app, a previously installed gateway and the accessories supplied in the package. After Bosch Twinguard app is started, it will guide you through the individual installation steps. It is easiest if you follow the step-by-step instructions here in our installation video or download the user manual.

What exactly is included with the Bosch Smart Home Twinguard?

Detailed information on what is included and technical data for the Bosch Smart Twinguard can be found on the product page.

Which batteries can I use in the Twinguard?

You need six size AA alkaline batteries. We recommend using batteries made by Panasonic or Duracell.

How can I mount the Bosch Smart Home Twinguard?

Use the enclosed screws and plugs to mount the Bosch Smart Home Twinguard. Further information can be found in the user manual. Adhesive mounting is not envisaged for the Twinguard.

I have installed Twinguard. Why do I not see any air quality measurements?

The air quality sensor must be calibrated once. The first time it is installed, the air quality sensor needs up to two hours until it can perform the first measurements. Within the first 48 hours of commissioning, recalibration is performed to optimise the quality of the captured data.

I want to move my Twinguard from one room to another. How do I do that?

You can dismount the Twinguard and install it in a different room. For installation, please follow the instructions in the user manual.

After installation, please specify the type of room in which Twinguard is installed in the app and, if you wish, set a name of your choice for your Twinguard.

What is the significance of the room types?

As the Twinguard is both a smoke detector and an air quality sensor, it is equipped by the manufacturer with setting options for the different types of room.

Fire alarms: the sensitivity of the fire alarm is defined by the room types. For example, Twinguard is less sensitive to interference factors such as cooking vapours in the room type "Kitchen". The Twinguard Dual Ray detector reacts with maximum sensitivity in the room types "Bedroom" and "Children's bedroom". Air quality: depending on the type of room, different ideal ranges are specified for the air quality parameters. The ideal ranges for each type of room can be recognised by the green zone in the air quality diagram. For bedrooms, for example, lower temperatures are set as the ideal range than for work spaces.

My Twinguard does not connect to the gateway. What can I do?

If you cannot connect your Twinguard, check the following:

1. Press and hold the control button on the Twinguard for more than four seconds. Twinguard then tries again to connect to the gateway.
2. Try to move the Twinguard closer to your gateway and start the search again. Your gateway has approximately the same range as your WLAN router.
3. Reset the Twinguard to the factory settings and relaunch installation. The relevant instructions can be found under "How can I reset the Bosch Smart Home Twinguard to the factory settings?"

Does the Bosch Smart Home Twinguard also work when it is not commissioned with the app and a gateway?

If the Twinguard is not commissioned as a smart smoke detector with internet connection, it will have a reduced range of functions. In this case, the Twinguard is only able to trigger fire alarms as a local smoke detector.

How are updates implemented on the Twinguard?

Information about updating the Twinguard can be found in the app under: "Settings -> Service -> Software updates"

Simply follow the instructions on the app to install updates. In case of important software updates, a notification will appear on your app home screen. To update the app, follow the instructions in the app.

To finalise your Twinguard update, the operating button on the unit must be manually pressed within five minutes after the update. Keep the button pressed until the light of the wraparound LED strip goes out.

After updating Twinguard, always perform a test alarm to make sure the unit is working properly. If you have several installed Twinguards, please perform the update on each device individually.

Can I use the Smart Home Controller (SHC) in conjunction with Twinguard?

At present, the Twinguard can only be operated with the gateway. Use with the SHC is not currently supported.

Can Twinguard be operated in conjunction with other smart products?

For this reason, Twinguard cannot currently be combined or operated with other products from other manufacturers. Thanks to highly developed sensors, a high function depth, intelligent algorithms and its own app, the Twinguard is able to respond with complete autonomy. For this reason, Twinguard cannot currently be combined or operated with other products from other manufacturers.

Where can I find the declaration of performance for the Smart Home Twinguard?

You can find our Declaration of Performance or Conformity here under "Technical Data"

How does the Twinguard Eco System work?

The Bosch Smart Home Twinguard, the Twinguard app, gateway, your router and the Bosch Smart Home Backend or Bosch Cloud together form an ecosystem. Every integrated Twinguard transmits data about air quality and smoke alarms to the installed gateway. The gateway transmits this data via your router and Internet connection to your user account in the Bosch Cloud, where it is stored. You have access at all times to data available in the Bosch Cloud via your smartphone. You can view your air quality history, for instance. The gateway transmits this data via your router and Internet connection to the Bosch Cloud and stores it there in your user account. For instance, you can access historic air quality held by your user account at any time via your smartphone.

Which radio protocol does my Twinguard system use?

Communication between Twinguard and the gateway is encrypted by means of a ZigBee HA 1.2 protocol.

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Bosch Smart Home Twinguard Gateway/Starter-Set

Why do I need the Twinguard gateway?

The gateway of the Bosch Smart Home Twinguard connects one or more Twinguards with your router. This connection makes your Twinguards Internet-ready so they can be controlled via your smartphone. The gateway acts as a wireless protocol converter from Zigbee to Ethernet, relaying data from the smoke detector to your user account in the Bosch Cloud. More information about the gateway can be found here in the relevant data sheet and on the product page.

What exactly is included in the Bosch Smart Home Twinguard starter set?

Detailed information on what is included and technical data for the Bosch Smart Twinguard starter set can be found on the product page.

What is the maximum number of Twinguards I can connect to a gateway?

At the moment you can connect 24 Twinguards to a gateway.

How do I reset the gateway to the factory settings?

To restore the factory settings, hold down the control system button on the underside of your gateway with a pointed object for around five seconds. While the button is being pressed, the third LED will flash yellow. The gateway then restarts.

Is data lost when the gateway is reset to the factory settings?

All information relevant to the gateway, for example wireless network, is deleted. The wireless connection to the connected Twinguards and information about the connected smartphone are also deleted.

How are updates performed on the gateway?

You can find information about new updates in your Twinguard app under "Settings -> Service -> Software Updates"

A message is displayed on your app home screen for important software updates. To update, simply follow the instructions in the app.

How do I install the gateway?

The Twinguard gateway can be installed in a few simple steps. All you need is the Bosch Twinguard app and the accessories supplied in the starter set. After the Bosch Twinguard app is launched, it will guide you through the individual installation steps. It is easiest if you follow the step-by-step instructions here in our installation video or download the user manual as a PDF file.

How can I connect additional Twinguards to my gateway?

After the first Twinguard has been installed, you will be asked if another Twinguard is to be installed. Simply follow the instructions in the app. Alternatively you can also integrate additional Twinguards at a later date using the app. To do so, please follow the instructions under "Menu -> Room information -> Add new Twinguard".

Where in my home should I position my gateway?

To make the wireless connection between your gateway and Twinguards as good as possible, your gateway should be positioned as centrally as possible in your home. Your gateway's range will vary according to building type, however is ensured to at least 100 m in open space outside the building and indoors, typically to the next storey. Because the gateway and your WiFi router are connected by cable, your WiFi router should also be positioned as centrally as possible in your house.

What is the range between the gateway and the Twinguard?

The wireless range of the Twinguard Ecosystem, like your router's WiFi signal, is specified as approximately 30 metres (inside a building) and typically extends to the next storey or 100 metres (open air path) outside a building. This can vary depending on local factors; for example, reinforced concrete floors or underfloor heating may impair the wireless signal. Please ensure that your gateway is positioned in a central location in your home.

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Bosch Smart Home Twinguard - smoke detector functions

According to which standards is the Bosch Smart Home Twinguard certified?

The Bosch Smart Home Twinguard is certified to the European standard EN 14604:2005 + AC:2008 and is thus a reliable lifesaver in your home.

What is the difference between smoke detectors with Dual Ray Technology and conventional smoke detectors?

Every day, smoke detectors with Dual Ray Technology reliably protect thousands of industrial buildings such as shopping centres, office complexes and airports all around the world. Even the smallest of smoke particles are reliably detected with the ultra-precise technology. Dual Ray works with two LEDs in the blue and infra-red ranges. The result is an extremely reliable fire detection system with a minimum of false alarms.

Dual Ray Technology features an ISP algorithm (ISP = Intelligent Signalling Processing) based on Bosch's decades of experience in the field of professional fire detection.

Why should I use a smoke detector?

A smoke detector can save lives. In Germany alone, there are about 6,000 severe injuries due to fires every year. Approximately 80 % of all fire accidents occur in private homes. Approximately 70 % of the burn victims' injuries are caused by fires at night that started while they were sleeping. A smoke detector detects and reports a fire hazard at an early stage and can thus avoid accidents and injuries.

What is the advantage of the automated telephone call?

In case of fire a call gateway will call you automatically on the number you have saved. A call to a mobile device represents the highest possible escalation level in case of fire. We will only call you in the case of a fire. After the call, you will be able to find further details in the Twinguard app.

During first-time commissioning, select a fire service number for your country (e.g. 112 for Germany or 999 for the United Kingdom). Is the fire service called directly in the event of a fire?

No. The fire service is not called directly by the Bosch Smart Home Twinguard. You still have to call the fire service manually. You can call the fire service directly from the app in the event of a fire. The emergency number is automatically saved for the respective country selected.

What is the heartbeat function?

Your Bosch Smart Home Twinguard performs self-diagnosis up to three times a day. This is indicated by a blue light pattern on the wraparound LED strip. Twinguard in effect checks its own heartbeat – so you can always rest assured that your Twinguard smoke detector is working reliably. If you wish, you can also deactivate this function via the Bosch Twinguard app.

What does the pre-alarm feature do?

With the pre-alarm feature, a reduced-volume signal draws your attention to an incipient fire source. It helps you to take early measures to eliminate the cause of the pre-alarm, preventing as far as possible the main alarm from triggering. In case of a pre-alarm no automated call is placed. If you wish, you can also deactivate this function via the Bosch Twinguard app.

What does the night mode feature do?

The Twinguard has a night-mode function. This means non-urgent information, such as low battery warnings, can be postponed until the next day, so that the alarm does not disturb you unnecessarily during the night with a battery warning that can be delayed until daytime. No need to worry, the battery has enough power to delay notification with an easy mind.

Night Mode is active from 8 pm to 8 am.

How long is the battery service life?

The Twinguard app clearly shows the battery status of all detectors. You can find them in Menu -> Rooms. The typical lifespan of the batteries is two years.

If the battery capacity of a detector drops below a critical level, you will receive an additional push message and a red info bar will appear on your home screen. It is only hidden again once the battery is replaced.

Information on the test alarm

You can perform a test alarm on the Twinguard conventionally via the control button on the detector or via the app. If you do so, the alarm is sounded at reduced volume for one Twinguard only. If the test result is positive, a blue light signal is emitted for about a second on the wraparound LED strip .

We recommend testing alarms on a monthly basis. If the test alarm is not successful, please contact our customer service department without delay. The device may have to be replaced immediately.

Please note that you can only run a test alarm via the Twinguard app if your smartphone is the same W-Lan network as your Twinguard.

What is the advantage of the different sensitivities, depending on where Twinguard is installed?

During commissioning, your Twinguard is assigned the optimum sensitivity for its room. Twinguard has three different sensitivity levels (low, medium, high), which are automatically set for the type of room selected.
For example, a bedroom or children's bedroom requires very high sensitivity so that a fire alarm is quickly triggered in the event of a fire. Similarly, a kitchen is assigned a lower sensitivity as many different influencing factors can occur here, for example due to cooking (steam).

Can the Bosch Smart Home Twinguard also be used to detect carbon monoxide?

At present the Bosch Smart Home Twinguard can only be used as a smoke detector and to measure air quality, not however to detect carbon monoxide. The current function scope does not include so-called fire gas detection.

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Bosch Smart Home Twinguard - air quality monitoring

How is the air quality measured?

The Bosch Smart Home Twinguard continuously measures the air quality. Temperature, relative humidity and air purity (detection of volatile organic compounds) are monitored. To put it simply, we are talking about volatile organic compounds (VOCs), which are not picked up by your sense of smell.

How does the Bosch Smart Home Twinguard calculate the optimal air quality?

Current air quality is indicated by means of leaf symbols. This is based on a specially developed algorithm. Based on scientific studies, the Twinguard app has a stored optimal air quality range for different room types, e.g. bedroom. These are used as a reference.

Why is my air quality data saved?

Your air quality data is stored at the backend in your user account in the Bosch Cloud so you can access anywhere, at any time. You can use your air quality history to derive patterns, to help you make decisions to ensure that you have a healthy indoor climate in the future.

What happens when the optimum range is exceeded or fails to be reached?

The Twinguard app notifies you with recommendations if the air quality in a room is outside the optimum range. You can activate and deactivate these notifications. They are deactivated by default. You can also manually adjust the notification intervals.

Where can I find further information on the subject of air quality?

You can find detailed information on the topic of air quality, along with tips and useful hints here.

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Data Security

How does Bosch Smart Home deal with the issue of data protection?

Bosch respects your privacy. The protection of your privacy in the processing of your personal data is an important matter to which we pay special attention during our business processes. We process personal data collected as a result of your use of our Bosch Smart Home System on a confidential basis and solely in accordance with the statutory provisions. Data protection and information security are part of our corporate policy. You can find the latest version of the data protection declaration for our app and online shop here.

Where are my data stored? (Bosch System Solutions)

Your personal data are saved on your Smart Home Controller, located in your home. The only occasion when some of your personal information will be transmitted – in encrypted form – is if you remotely access the system from outside your WiFi using your smartphone, or if there is a support case. However, both sets of circumstances require your consent in advance.

Where are my data stored? (Bosch Smart Single Solutions)

Bosch Smart Home saves the encrypted data of your products only in your Bosch user account in the Bosch Cloud.

How long will my data be stored in the Bosch Cloud?

Your data will only be saved in an encrypted format with your consent and only for as long as you want it to be.

How long are my air quality history data stored in the Bosch Cloud?

Bosch Smart Home stores your data in the Bosch Cloud for 3 years, giving you access to 3 years' of past air quality history, after which it is automatically deleted.

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Ordering

What is the status of my online order?

The status of your online order can be viewed on our homepage in the "My account" section. After sending your order, you will be informed about the progress of your order via e-mail.

What methods of payment are available?

In the eShop you have various payment options. You can settle your invoice by credit card.

How much are the shipping costs?

For DHL and UPS you do not have any shipping costs.

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Replacement / Warranty / Return

How can I return a Bosch SmartHome product?

You can return any Bosch Smart Home product to us 14 days after receipt using our return service in our eshop without giving reasons. Log in to your customer account and select the products you want to return.

What should I do if my Bosch Smart Home product is defective?

In the event of a defect, the statutory warranty applies. For this purpose, you can create a customer account on our homepage and make a substitute application under "My account" and "Orders". Alternatively, please call our toll-free number 00800 8437 6278 or send us an inquiry about the Contact Form on our homepage. We will then check your case immediately.

How much does a return cost?

There is no charge for returns if you use the return label via UPS and DHL.

Is there a warranty for the Smart Home products?

We offer a 12-month warranty for material and/or manufacturing defects, if they are reported to us by the end user immediately after being discovered and within 12 months of purchase. Please follow this link to the applicable warranty conditions.

To register a warranty claim, you can create a customer account on our website and then request a replacement under “My account” and “Orders”. Alternatively, please call our customer services on freephone 00800 84376278 or send us a query using the contact form on our website.

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eShop

I forgot my eShop password. What can I do?

You can request a new password when you log-in in the eShop. To do this, click on the "Forgotten password" link in the registration form. You will automatically receive an e-mail with a link to the password change.

How can I change my personal data?

You can easily change your personal data in your eShop profile. Please log in to your profile. You can use the account overview to change all the data stored.

How can I change my delivery address / billing address?

You can change your delivery or invoice address via your profile in our eShop. Please note that our deliveries to the UK are timely and a change of the delivery address after ordering is no longer possible.

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Delivery

Which delivery options are available?

The shipping is currently carried out via the package service provider UPS and DHL. You can have your shipment delivered to your home address, a neighbor, your company address or any other desired address.
With UPS you also have the possibility to have your shipment delivered to a UPS access point in your area. The nearest access points for you can be found in the shop finder on the UPS homepage under "Locations" or when ordering in our eShop.
With DHL you have the possibility to have your shipment delivered to a DHL-Packstation, a branch or a package shop.

How long are the Bosch Smart Home product delivery times?

We will confirm your order with an e-mail. We strive to deliver as soon as possible and will notify you as soon as your items have been shipped. The current availability status for your products can be viewed in your order history in your profile. Once the goods leave our warehouse, you will receive an e-mail with the possibility to track your shipment.

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Partners / Press Inquiries

How can I become a Partner of the Bosch Smart Home System?

If your company is interested in a partnership with Bosch Smart Home, please contact form on our homepage. Our responsible department will contact you as soon as possible.

Are you a journalist and have questions about our products?

For press information on the Bosch SmartHome products, please contact contact form on our homepage. Our press department will contact you as soon as possible.

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General questions about your Bosch Smart Home products

Do you have feedback on our products?

Feel free to contact us at Contact Form on our homepage. We will get in touch with you as soon as possible to make your use of the Bosch Smart Home products as pleasant as possible.

Can I resell my product?

A resale of your Bosch Smart Home product is of course possible.

Is the use of Smart Home Apps free of charge?

The control of components in the home network (WLAN) always remains free of charge. The Bosch Smart Home Apps are constantly being further developed and new functions and services can be offered at regular intervals beyond the free basic version. Additional features and services within the apps may be or will be charged. In this case, Bosch will advise you of the prices and features in advance.

Where can I find the declarations of conformity for Bosch Smart Home products?