How to make a warranty claim
Replacement of defective products
When you buy our smart home products, you enjoy proven Bosch quality. Should a defect occur in one of our devices, we offer you our usual good service – thanks to our 2-year voluntary manufacturer's warranty.
We’ll make sure your smart home is up and running again quickly. The warranty applies exclusively to Bosch Smart Home products bought on or after January 1, 2022 and used in the following countries: Germany, Austria, France, Great Britain, Italy, the Netherlands, Luxembourg, Belgium, Finland, Sweden, Denmark.
Voluntary manufacturer’s warranty: 2 years
Replacement regardless of where you bought the product
Free return of the defective device
How returns work
At bosch-smarthome.com you can request a replacement of defective Bosch Smart Home products. It doesn't matter where you originally bought the device. All you need to do is keep the proof of purchase. However, the exchange process differs slightly depending on whether you bought the device from our online shop or from one of our sales partners.
Are you a registered user?
If you purchased your product on our website as a registered user, then first log in to your Bosch Smart Home user account with your access data. Click on “My account” under the menu item “Orders”.
- In the sub-item “Replace item”, select the product you want to exchange from the list.
- Briefly describe the reason for your complaint or, if applicable, quote the incident number allocated by our service team. Now submit your claim.
- Confirmation will be sent to the e-mail address you have given.
- Our service team will check your warranty claim and contact you as soon as possible. A member of staff will then explain the further procedure to you and send you a free return slip for the defective product via e-mail.
Are you not yet a bosch-smarthome.com customer?
Did you buy your defective Bosch Smart Home product from one of our sales partners or www.bosch-home.at rather than our website?
In your new customer account, please follow the steps given for replacing defective products.
Exception: New warranty terms for purchases on or before 31.12.2021
If you purchased Bosch Smart Home products on or before December 31, 2021, the Robert Bosch Smart Home GmbH warranty terms apply. You can view these terms under the following link. The procedure in the event of a warranty claim is described in detail there.
If you have any questions regarding warranty claims, our service team would be happy to help.
Important notes regarding returns
- As soon as you have received the replacement device for your defective product, please return the defective goods to us within 14 days for proper disposal.
- The easiest way to do this is to use the return label we provide. If you’ve lost the return slip or haven’t received it, please contact our service team.
- If you don’t return the product to be replaced to us, we’ll have to charge you for the replacement product.
- Returns that aren’t sent to us using the free return slip will be returned to you, which will delay the processing of your replacement request. Any additional shipping costs incurred cannot be reimbursed.
- Always use the address given on the return label and not the office address given in the legal notes.
FAQs regarding the Bosch Smart Home warranty
What is a replacement request?
A replacement request gives you the opportunity to exchange a supposedly defective device for a working one free of charge.
After your request has been checked and confirmed by customer services, the return documents will be sent to the e-mail address you’ve given us.
How much does a return cost (replacement request)?
Bosch Smart Home will cover the costs of returning products via UPS or DHL.
We’ll send you a return label by e-mail as soon as you’ve requested a replacement in your user account on bosch-smarthome.com or with our service team.
Can I choose any shipping company if I make a warranty claim?
If you request a replacement, you can choose between DHL or UPS as the shipping company.
Please choose a shipping company when you submit your request via our online shop.