Audio+ help
Questions about your Room thermostat II?
Questions about Audio+? You can find instructions and answers to frequently asked questions here.
AudioPlus
AudioPlus
What is Audio+ (sound, prerequisites, detection, noise, functions, indoor camera, outdoor camera)?
Audio+ is an innovative sound detection feature that allows the Eyes indoor camera II to detect sounds such as the alarm tones of non-smart, conventional smoke and carbon monoxide alarms, as well as window glass breakage, and inform and alert you accordingly. Audio+ is a subscription that can be booked flexibly.
With which cameras does Audio+ work (sound, prerequisites, detection, noise, functions, indoor camera, outdoor camera)?
Audio+ can only be used in combination with an Eyes indoor camera II. Audio+ is purchased as a subscription in your app and is then valid for all Eyes indoor camera II in your Bosch Smart Camera app.
Is there a possibility to test the Audio+ subscription before buying (sound, requirements, recognition, noise, functions)?
After booking the Audio+ subscription, the first 14 days are free of charge. During this trial period, you can cancel the subscription at any time. After the 14 days, the paid use begins automatically.
How can I book Audio+ (sound, prerequisites, recognition, noise, functions)?
You can book Audio+ directly from your Bosch Smart Camera app. Select "Audio+" in the "Settings" under "Subscriptions" and start the purchase process by clicking "Get started now! Then select a payment method (monthly/annual) and click "Subscribe to Audio+ now" afterwards. You will then be redirected directly to the Apple Appstore or Google Play Store. There you can successfully complete the Audio+ subscription purchase.
How reliable is the detection of the alarm sounds of Smoke alarms and CO alarms (sound, prerequisites, detection, noise, functions)?
Despite careful development and testing procedures, detection cannot always be guaranteed due to the variety of smoke and carbon monoxide warning sounds. The detection of sounds is an additional function, e.g. for recording video clips or notifying additional persons. The function does not replace the taking of measures by persons on site. For the detection of warning detectors, the camera must be located in the same room as the warning detector (without separating doors or walls) and at a maximum distance of 6m. When using the optional intelligent audio analysis functions, correct detection and notification depend in particular on: Placement of the device, background noise level, duration of the event and network availability. Caution: Comparable events from other sources, such as TV, radio, animals may also be interpreted as an alarm under certain circumstances. The alarm detection is optimized for T3 and T4 alarm signal patterns. Therefore, read e.g. the documentation accompanying your alarm to find out whether it outputs a T3 or T4 signal pattern. Several simultaneous acoustic alarms that overlap may not be recognizable as alarms by the audio analysis function. Test the alarm detection function by performing a test alarm on your alarm. Repeat the test if you change the position of your camera or the detector or if other detectors are used.
Is there a requirement for using the Audio+ function on my Eyes indoor camera II (sound, requirements, detection, noise, functions)?
In order to use the Audio+ functions, it is mandatory that your Eyes indoor camera II is powered and switched on (camera head extended) so that the Audio+ function can detect sounds. If the Eyes indoor camera II is switched off or in privacy mode (camera head lowered into the housing), no sound will be recorded and therefore no sound detection can take place within Audio+.
Can I perform a test alarm with my non-smart Smoke alarm or CO alarm to test if the alarm detection works in my home (sound, requirements, detection, noise, functions)?
You can simulate a test alarm with most Smoke alarms and CO alarms. Refer to your detector documentation for details on the test alarm for your detector model. However, depending on the manufacturer, this test alarm may not produce the same alarm sound as the alarm in an emergency. That is, these test alarms may not match the T3 or T4 signal pattern required for Audio+ use, or the test alarms may be output too short to allow detection by Audio+.
Can I trigger a test alarm with my Bosch Smart Home Smoke alarm and Bosch Smart Home Smoke alarm II to test Audio+ (sound, requirements, detection, noise, functions)?
You can trigger a test alarm with both your Bosch Smart Home Smoke alarm and your Bosch Smart Home Smoke alarm II, which you can use to test the functionality of Audio+.
What happens when my Eyes indoor camera II detects the alarm sound of a Smoke alarm or CO alarm through Audio+ (sound, requirements, detection, noise, functions)?
If your Eyes indoor camera II detects the sound of a Smoke alarm or CO alarm when the Audio+ function is turned on, you will receive a push notification on your smartphone. In addition, your indoor camera will sound a visual and audible alarm directly on the device. Since smoke and CO detection are potentially life-threatening events, this is done for your own protection, even if you have disabled push notifications or the alarm function of the Eyes indoor camera II.
Can I trigger a test alarm with my Bosch Smart Home Twinguard to test Audio+ (sound, prerequisites, detection, noise, functions)?
You can trigger a test alarm with your Bosch Smart Home Twinguard. However, this test alarm will not be detected by Audio+ because this test alarm sound is not a T3 or T4 alarm signal pattern.
How far away may my Eyes indoor camera II be from the alarm source (Smoke alarm or glass breakage) so that it recognizes the sound accordingly within Audio+ and alerts me (sound, prerequisites, recognition, sound, functions)?
For the detection of warning detectors, the Eyes indoor camera II must be placed in the same room (without separating doors or walls) as the warning detector or the possible glass breakage sound source at a maximum distance of 6m.
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0808 1011 151
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0808 1011 151
(toll-free service number for calls from UK)