Help with Amazon Alexa
Do you have questions about our partner product Amazon Alexa and its integration into the Bosch Smart Home System?
Do you have questions about our partner product Amazon Alexa and its integration into the Bosch Smart Home System? We will be happy to help you. Find out more here.
The most frequently asked questions about Amazon Alexa
Do I need different skills for Bosch Smart Home System and the smart cameras (Alexa, voice control)?
Currently, yes. You need the Bosch Smart Camera Skill for your cameras and the Bosch Smart Home Skill for the system. Please note that if you subsequently add new products, you will have to restart the search for new devices in the Amazon Alexa App. If you still have questions or problems with the integration, please contact our .
I get the error message: "Value outside the defined range" when I try to control my shutters with Alexa. What does that mean (voice control)?
How do I deactivate Amazons Alexa again (voice control, Alexa)?
My room name is not recognized. What can I do (voice control, Alexa)?
Names for rooms and devices are best recognized if they are a word or a noun that Alexa can understand. For example, study instead of Max Mustermann's room. Amazon has trained speech recognition on common names. If you still have questions or problems with the integration, accessibility or use of the skill, please feel free to contact our
I can't control the devices immediately after integrating Amazon Alexa via voice control. What can I do (voice control, Alexa)?
I cannot control my Philips lamps with Amazon Alexa. What can I do (voice control, Alexa, Hue)?
Why can't I activate scenarios with "deactivate alarm system" with Alexa (voice control, Alexa)?
This has been done intentionally, as otherwise potentially unwanted "guests" could also deactivate your alarm system before entering a room with a simple "Alexa, activate scenario Come home".
How can I operate the roller shutters with Alexa (voice control, Alexa)?
With the following commands the shutters can be operated with Alexa (example): "Alexa, set >roller shutter name< to xx%" e.g. "Alexa, set roller shutter kitchen to 50%" "Alexa, increase >roller shutter name< to xx%" e.g. "Alexa, increase roller shutter kitchen to 50%" "Alexa, lower >roller shutter name< to xx%" e.g. "Alexa, lower kitchen roller shutter to 50%"
Amazon's Alexa cannot find my device/scenario. What can I do (voice control, Alexa)?
Please make sure that you name the device exactly as it was named in the Bosch Smart Home App (or renamed in the Amazon Alexa App). If you have added a new device/scenario, you will need to search for it again in the Amazon Alexa app. Only then can you operate it using voice control. Scenarios with "deactivate alarm system" not currently not possible to control with Amazon Alexa. Alexa reacts best to the following commands: Alexa, switch on "device" Alexa, switch off "device" Alexa, set "device" to x percent Alexa, make my "device" brighter Alexa, dim the "device" Alexa, dim the "device" to x Alexa, set "device" to x degrees Alexa, reduce "device" Alexa, reduce "device" by x degrees Alexa, raise "device" Alexa, raise "device" by x degrees Alexa, show "device" Should the expected devices or scenarios still not appear, please contact our .
Amazon Alexa says "device not responding". What can I do (voice control, Alexa)?
How can I control the Bosch Smart Home System with Alexa (voice control, Alexa)?
You can link your Bosch Smart Home System to the Alexa external service as follows: 1. Go to the following menu item in your Bosch Smart Home App: Settings -> Privacy -> External Accounts -> Amazon Alexa -> Unlock Link -> Create Bosch ID. 2. Create your personal Bosch ID if necessary. You may already have this because you have purchased from the Bosch Smart Home Shop or have a Bosch Smart Home Camera. In the best case, use your existing Bosch ID. 3. Then please go to your Alexa App. Please search here for the Bosch Smart Home Skill and activate it: Activate skill -> voice command: "Alexa, search devices". 4. Please link the devices found with the Bosch ID from step 2.
I have problems pairing my Bosch Smart Home App and my Alexa account (voice control, Alexa)?
A possible cause can be different accounts. This means that different accounts (Bosch IDs) are used for the skill in the Bosch Smart Home App and the Amazon Alexa App. Which account was used in the Bosch Smart Home App can no longer be seen after the activation for Alexa. Please proceed as follows: 1. Please empty your app cache. 2. Remove the activation in the Smart Home App and activate again (Settings > Privacy > External Accounts > Amazon Alexa) 3. Enter the Bosch ID there. 4. Open the Alexa app and find the Bosch Smart Home Skill (Menu > Skills and Games). 5. Please link your account to the same Bosch ID that was used in your Smart Home app. If you still have questions or problems with the integration, accessibility or use of the skill, please contact our
How can I connect the shutters or light control with Amazon Alexa (voice control, Alexa)?
Both roller shutters and lighting control can be controlled using scenarios with Alexa. To be able to control your light controls with Amazon Alexa, please make sure that the Bosch Smart Home Skill is activated in your Alexa app. If not, you can search for Bosch Smart Home in the Amazon Alexa app under "Smart Home" -> "My Smart Home Skills" -> "Add Skill" -> search for Bosch Smart Home. You can then connect the devices by voice. Just say: "Alexa, search devices".
What is a "skill" in connection with "Alexa" and how do I add or remove it (Amazon)?
In order for the voice control service "Alexa" to control a device, "Alexa" must first learn the skills of the corresponding device. For example, if the Bosch Smart Home outdoor camera is to be operated via "Alexa", "Alexa" must be informed of all functions that can be operated (switch camera on, switch light on/off, switch live stream via Fire-TV on/off). This set of functions and the "ability" to control them is called "skill". The activation itself is done via the individual Amazon user account. (Amazon.de-> All Categories -> Echo & Alexa -> Alexa Skills) Here you select the product (the skill) from a list, add it to your own user account and then connect it to the Bosch user account by entering your access data. Afterwards "Alexa" has learned which cameras you own, what they are called and which commands "she" can execute. You can just as easily remove these abilities and thus deactivate voice control by "Alexa".
Which Amazon "Alexa" products can I use to display the camera image?
These devices support Alexa with video: Echo Show (all generations) Echo Dot (all generations) Fire TV Stick Fire TV Box Fire Tablets from the 4th generation The display of the images or the video stream can only be initiated directly via the voice remote control of the respective Amazon end device, since Amazon does not support the function to pass on commands via e.g.: an "Echo Dot" to a Fire TV component. Important note: All devices supported by "Alexa" that do not have a display or picture output via HDMI cannot display a video stream or pictures either and "Alexa" therefore gives direct feedback that cameras are not supported by this device.
Can I view my camera image from location A in location B through an Amazon FireTV product?
Yes, you can. The "FireTV" stick or "FireTV" box and its corresponding remote control must be in the same place - but not the device to be operated.For example, the camera could theoretically be installed in your home while you are in the office using a FireTV stick connected to your Amazon Alexa account. This would allow you to transfer the camera's image from your home to a device (e.g. TV) in the office.
Is "Alexa" always listening, and if so, how do I turn it off?
If the respective devices that support Amazon's voice control service "Alexa" are switched on, then "Alexa" actually listens constantly in order to record the commands. In order to maintain your privacy, you can switch off "Alexa's" "ears" in the form of the built-in microphone on most devices directly or, if you want to be absolutely sure, you can disconnect it from the power supply, for example via the Bosch Smart Home Smart Plug or by simply "pulling the plug". Final you can deactivate voice control via Alexa by removing the respective "skill" from your Amazon user account.
In which resolution are the images of the Bosch Smart Home Camera displayed on the Fire-TV connected end devices (Amazon)?
The Bosch Smart Home Cameras record their clips in Full HD quality. The livestream is displayed on a terminal device connected to the Fire-TV with a slightly reduced picture quality to counteract any bandwidth problems.
What are the minimum system requirements for using the full functionality of "Alexa" with Bosch smart home products?
When using our Bosch Smart Camera products, we recommend an internet connection with a stable speed of at least 10 Mbit downstream and 2 Mbit upstream. In all other cases, we recommend that you read and implement the system requirements stated on the respective packaging of our components.
What do I need to view the video stream from my Bosch smart home camera on a TV via "Alexa"?
You will need your installed Bosch Smart Home Camera, an Amazon "FireTV" product with the corresponding "Voice Remote", which supports the voice control service "Alexa" and a video-capable device which is connected to the "FireTV" product. A stable internet connection with a speed of at least 10 MBit Down- and 2 MBit Upstream is required. After you have assigned the Bosch Smart Home Camera skill to "Alexa" via your Amazon user account, you can call up the corresponding stream with the command "Alexa, show me the image of the (name) camera.