Help with Home Connect
Do you have questions about our partner product Home Connect and its integration into the Bosch Smart Home System?
Do you have questions about our partner product Home Connect and its integration into the Bosch Smart Home System? We will be happy to help you. Find out more here.
Home Connect
Home Connect
Can I interrupt the remote start at any time (Home Connect, Bosch Home Appliances, Connection, Settings)?
Yes, any manual intervention on the machine itself (e.g. opening the machine) interrupts the scheduled remote start - this is a safety function. A shift outside the set time window or a status query and / or setting via app are then no longer possible.
My Bosch home appliance cannot be integrated into my Bosch Smart Home system. What can I do (Home Connect, Energy Manager, Wi-Fi, Access App, Requirements, Installation, Compatibility)?
Please check the following points first.
- Is your device connected via WLAN and working via Home Connect?
- Is your device registered in your Home Connect user account?
- Is the energy manager activated?
- Is your Bosch home appliance on the compatibility list?
Should the problem persist, please contact ourCustomer service.
Important: Home Connect must be available and working.
How do I integrate my compatible Bosch home appliance into my Bosch smart home system (Home Connect, installation, access app)?
To connect your Bosch home appliances to the Bosch Smart Home system, first make sure your home appliances are already connected to your Home Connect account.
For further information, please refer to the respective enclosed operating instructions.
Once you have connected your devices to the Home Connect app, please open the Bosch Smart Home app.
Open the "Settings >> Privacy" item. Now activate remote access under "Remote access". Then go back one step and select "Partner".
Select "Home Connect".
4. Then click on "Link account" and log in with your Home Connect information. Your household devices should now be transferred to the Bosch Smart Home app, otherwise you can add the corresponding devices in the Smart Home app under "Management" >> "Devices" >> "Add device" after connecting the two apps.
Please also pay attention to the following requirements:
1. connect your Bosch home appliance to the power.
Connect your Bosch home appliance to your Wi-Fi.
Which Home Connect functions can I use in the Bosch Smart Home app (home appliances, remote start, automations, start times, end times)?
The following functionalities are currently available:
- Direct start from a distance (Remote start).
- Countdown to the start of the program.
- Countdown to the end of the program.
- Changing the end time within the possible end times (only for dishwasher).
- Integration of home appliances into scenarios and automations.
Which home appliances can I integrate (Home Connect, prerequisites, automations)?
Currently, you can already conveniently integrate appliances from the areas of washing, drying, baking, cooling and dishwashing as well as coffee machines into the Bosch Smart Home System and thus also into its scenarios and automation. Further integrations of Home Connect products from the home appliance sector are currently being tested.
What are the requirements for integrating my Bosch home appliance (also HOME Connect, installation)?
First of all, you need a well-functioning WLAN connection (you may need a WLAN repeater to amplify the signal).
Furthermore, your Bosch home appliance must be networkable with Home Connect and should already be registered via a Home Connect user account.
I have started my Bosch home appliance. Why can't I see this status in the Smart Home app (Home Connect, Settings, Information, Remote start)?
Please check whether remote start has been activated on your home appliance. The home appliance must not be opened again.
After interrupting the connection by, for example, opening the door of a dishwasher, the remote start must be activated again. If this does not take place, unfortunately your Bosch smart home system cannot access your home appliance.
Why do the Bosch Smart Home app and the Home Connect app not have the same range of functions (home appliances, information, functions)?
In your Bosch Smart Home app, the basic functions of your Bosch home appliances are available to you for status information and control. The Home Connect app provides you with all the additional functions of the respective devices.
What distinguishes Bosch Smart Home from Home Connect (home appliances, information)?
Bosch Smart Homehas the goal to interoperably link different home automation areas and thus offer a holistic solution.
Home Connectis specifically geared to the household appliance sector, right down to the last detail.
Home Connect devices will be successively integrated into the Bosch Smart Home system (but will continue to exist separately) and will be an important part of the cross-domain system.
Where can I find further information on the topic of data protection for Home Connect devices (home appliances)?
Further information on the topic of "Data protection for Home Connect devices" can be found on the Home Connect website under the followingLink.
Why can't I change the start time as I want (Home Appliances, Home Connect, Settings)?
There are several framework conditions set here:
1. you cannot change the start time beyond the time window set on the device.
2. the washing program can be postponed only in a time window of 6 hours, for example, to keep your laundry fresh and effectively prevent odor formation.
I can't control my Bosch home appliance with the Bosch Smart Home app. What can I do (Home Connect, access app, connection, range)?
Please check the following points:
- Have you activated the energy manager for remote start on your device? For your washing machine or dryer, for example, proceed as follows: Select program >> Press Start >> Activate remote start. For your dishwasher, the following steps are required: Select program >> Activate remote start >> Press Start.
- Is your device connected via WLAN and does it have a sufficiently strong signal?
Important:Only the following functionalities are currently available:
- Direct start from the distance.
- Countdown to the start of the program.
- Countdown to the end of the program.
- Changing the end time within the possible end times (only for dishwasher).
- The time can be adjusted forward; start cannot be canceled.
Furthermore, it is important to check if Home Connect is available and working (to be checked in the Home Connect app).
If you still have questions or problems with the integration, accessibility or use of the device, then please feel free to contact ourCustomer supportreport
How can I reset my Bosch home appliance to the factory settings (Home Connect, Reset)?
To do this, use the controls of your household appliance to switch to the respective appliance settings. For your dishwasher, for example, you will find this function under the menu item "Reset to factory settings". For your washing machine or tumble dryer, the menu item is called "Network settings >> reset".
If you have any further questions, please contact Home-Connect Customer Service directly. You can find the contact information under the followingLink.
What preparations always have to be made when starting my Bosch home appliances remotely (Home Connect, settings, prerequisites)?
Before a Home Connect home appliance can be controlled and viewed remotely, the following steps must be completed:
1. loading the machine with household goods, as well as all necessary additives (washing powder, detergent, etc.).
2. active closing of the machine.
3. switch on the energy manager.
4. press the "Remote Start" button.
The end time can now be set remotely (via the app) flexibly within the framework of the end time set on the device (e.g. 24 h).
Note: Steps 3 and 4 depend on the individual operating functions of the device types and may be omitted.
Call us.
Call us about your request. We will be happy to help you personally and competently.
0808 1011 151
(toll-free service number for calls from UK)
0808 1011 151
(toll-free service number for calls from UK)