Cloud+ help

It is possible to subscribe to Cloud+ on a monthly or annual basis (at a discounted price). For the exact price, please refer to the Bosch Smart Camera app.

In this case, your Cloud+ subscription remains valid. All you need to do is log in to your new mobile device with the same SingleKey ID you used to link your Bosch smart home cameras, and continue to enjoy the benefits of Cloud+.

The Cloud+ subscription includes for each of your Bosch smart home cameras an extended cloud storage of up to 400 events for 30 days. Furthermore, the recording duration can be individually increased up to 60 seconds.

How to cancel your Cloud+ subscription on iOS:
- Open the Settings app.
- Tap on your name.
- Tap on "Subscriptions".
- Tap the appropriate subscription (Cloud+).
- Tap on "Cancel subscription". You may need to scroll down to find the cancel subscription button. If you don't see a cancel button or an expiration notice in red text, the subscription has already been canceled.

How to cancel your Cloud+ subscription on Android:
- Open the Google Play app.
- Tap on your profile picture.
- Tap on "Payments and subscriptions".
- Select the subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the instruction.

You can easily subscribe to Cloud+ in the Bosch Smart Camera app under Settings - Cloud+.

The Cloud+ subscription is available in all countries where Bosch smart home cameras are distributed by Bosch or official retail partners.

When you sign up for a Cloud+ subscription on a monthly basis, the minimum contract period is 1 month. The subscription renews automatically until you cancel it. If you do not cancel the subscription at least 24 hours before the end of the current billing period, you will receive the invoice at the beginning of each new billing period. In Germany, you have the right to cancel a subscription with immediate effect and receive a pro-rated refund at any time.

How to check your Cloud+ subscription on iOS:
- Open the Settings app.
- Tap on your name.
- Tap on "Subscriptions". Here you can now see the status (active, deactivated) of your subscription.

How to check your Cloud+ subscription on Android:
- Open the Google Play app.
- Tap on your profile picture.
- Tap on "Payments and subscriptions".
- Tap on "Subscriptions". Here you can now view the status of your subscription.

Yes, you need to log out of the Bosch Smart Camera app with your current SingleKey ID. Then log in again with the other SingleKey ID and restore the Cloud+ subscription.

Notice:In the course of this, the subscription is removed from the previous SingleKey ID.

Payments are processed via the respective Apple or Google app store. The payment method you enter here (e.g. credit card) will then be used accordingly for the monthly or annual charge.

How to switch your Cloud+ subscription for iOS:
- Open the Settings app.
- Tap on your name.
- Tap on "Subscriptions".
- Tap the appropriate subscription (Cloud+).
- Tap on "Show all subscriptions". Here you can now switch the subscription.

How to switch your Cloud+ subscription for Android:
- Open the Google Play app.
- Tap on your profile picture.
- Tap on "Payments and subscriptions".
- Tap on "Subscriptions".
- Select the subscription you want to convert.
- Tap on "Cancel subscription".
- Follow the instructions.
- Now wait for the remaining term of your cancelled Cloud+ subscription. You can then subscribe to Cloud+ again for the term you want.

The Cloud+ subscription can be used free of charge for 14 days.

The Cloud+ subscription can be shared with other people, as long as they are also logged into the Bosch Camera app with the same SingleKey ID.