Help for the Smart Home Controller II

You can transfer much of the data to the new controller.

You can find this data transfer under "More" -> "System" -> "Transfer system data".

You will be guided through the process via detailed step-by-step instructions.

In the process, the paired Bosch Smart Home products and automations / scenarios are migrated to the new Smart Home controller II.

These data are transmitted:

• Smart Home controller settings (e.g. rooms and remote access)

• Learned Bosch Smart Home devices and their settings

• Integration of Bosch Smart Home Cameras 1st Gen

• Philips Hue devices and their settings

• Ledvance devices and their settings

• Automations and scenarios

• Services configurations

• Integration of Home Connect home appliances

• Bosch Power Meter and heat pump must be reconnected

• Integration of the Yale Linus® Smart Lock with Yale Connect WiFi Bridge*.

• Favorites created on the smartphone with which you migrate

The following data will not be transmitted for technical reasons:

• Connections between other smartphones or tablets and the Smart Home controller. These mobile devices must then be reconnected.

• Favorites created on all these smartphones or tablets

• Widgets created

• Integration of Bosch Smart Home Cameras 2nd Gen

• Connections between Bosch/Buderus energy manager apps and the Smart Home controller

• Connections to partners via the Smart Home Cloud:

• Amazon Alexa

• Google Assistant

• MBUX Mercedes

Routines, scenarios, and spaces need to be recreated with these partners.

• Connection to Apple HomeKit. Here, created routines and assignment to rooms must be recreated.

• If you have insured the first generation Smart Home controller with Protect+, you need to change your contract via "More - Protect+" and click on "Customize contract".

The following must be observed when transferring the system data:

• Before the data transfer, an update of the Smart Home controller II is performed. The duration of the update depends on your internet speed and is on average 5-10 minutes. While the update is being performed, you can leave the app running in the background.

During the subsequent data transfer from the Smart Home controller to the Smart Home controller II, you must be active by following the steps in the app and on the Smart Home controller II. This part takes on average 5-10 minutes.

Up to a certain point, you can cancel the data transfer by tapping the "X" at the top left of the screen.

If there are any problems with the data transfer, you can still continue to use the old Smart Home controller to control your system after you cancel the data transfer.

The connection between the Smart Home controller and your smart devices will be zetiweise interrupted during data transfer.All devices (e.g. Smart plugs, Room thermostats) and services (e.g. alarm system, presence simulation) will not work during data transfer.

Following the data transfer, you have the option to reconnect to partners (Amazon Alexa, Google Assistant, etc.).

The following requirements must be met for the system data to be transferred successfully:

• You have a Bosch Smart Home controller II.

• To be able to use certain first generation devices after the system data has been transferred, you must connect a Radio stick (868 MHz) to your Smart Home controller II. The data transmission itself also works without the Radio stick (868 MHz).

The following first generation devices require a Radio stick (868 MHz):

• Room thermostat

• Room thermostat floor heating

• Radiator thermostat

• Smart plug

• Smoke alarm

• Universal switch

• Universal switch Flex

• Light control

• Shutter control

• Door/window contact

Your router has a free network port.

You have a free power outlet.

The Smart Home controller II has not been used before or has been reset to factory settings.

Your old Smart Home controller must be up to date with the latest software version

see here: https://www.bosch-smarthome.com/xc/en/release-notes/

The smartphone or tablet with which you start the data transfer is connected to the old Smart Home controller.

You know the system password.

Both Smart Home controllers and your smartphone or tablet are on the same network

All smart devices (Radiator thermostats, Shutter control, etc.) are online.

The devices that were connected via the old controller are now marked as "unreachable". To delete the devices, you must delete the connection between Bosch Smart Home and the Google Home app (unlink account).

The devices that were connected via the old controller are marked as "not accessible" in gray. As soon as you delete the old Smart Home controller from Apple Homekit, the devices disappear.

If your devices are displayed in the favorites after the data transfer, but cannot be operated, this may be due to 2 things in particular.

1.) The Smart Home controller II had to be restarted during data transfer.

After an update or a restart of the Smart Home controller, it is normal for a short time that the devices do not report any status to the controller. The devices are still fully functional. To immediately get the correct status displayed in the app, operate the device manually on the device.

2.) You have not yet removed your old controller from the router. As long as your old Smart Home controller is connected to your home network, the Smart Home controller II cannot communicate with the end devices.

For technical reasons, data transfer is not possible. Created routines and assignment to rooms must be created again.

Before transferring data, we recommend documenting the room assignments and processes and scenarios that you have created in Google Home so that you can create them again afterwards.

During the data transfer process, the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app. However, the devices in Google Home itself will not be deleted - here you have to be active in the Google Home app.

• Open the Google Home app
• Select "Settings
• Click on "Add devices
• Select "Compatible with devices from Google
• Select the "Bosch Smart Homea Action" under "Linked services
• Select "unlink account

The devices will be removed from the Google Home app and the used flows.

If you want to reconnect to Google Home after the data transfer, open the "Bosch Smart Home Cloud" in the Bosch Smart Home app under "Partner".

Reconnect the Bosch Smart Home Action to Google Home.

• To do this, open the Google Home app
• Select "Settings
• Click on "Add devices
• Select the "Bosch Smart Home Action" and connect the applications.

As long as you do not own a Radio stick (868 MHz), but you want to operate devices of the Radio stick (868 MHz) frequency, we do not recommend you to migrate.

If you decide to do the data transfer without the Radio stick, you will not be able to operate the affected devices via the Smart Home app again until you connect a Radio stick (868 MHz).

As long as you do not own a Radio stick (868 MHz) but you want to operate devices of the Radio stick (868 MHz) frequency, we do not recommend you to migrate.

However, it is also possible to migrate without a radio stick plugged in - the data will be transferred.

However, you will not be able to operate the affected devices via the app again until you connect a Radio stick (868 MHz).

For technical reasons, data transfer is not possible. Created processes and assignment to rooms must be created again.

We recommend that you document the room assignments and scenarios that you have created in Amazon Alexa before transferring the data so that you can create them again afterwards.

During the data transfer process, the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app. The devices in Amazon Alexa itself are deleted in this step. However, you have to delete the skill itself manually.

• Open the Amazon Alexa app
• Select "more" in the tab bar .
• Select "Skills and Games
• Switch to "Your Skills
• Select the "Bosch Smart Home Skill" and deactivate it.

To re-establish the connection to Amazon Alexa after the data transfer, please switch to the Bosch Smart Home app and activate the "Bosch Smart Home Cloud" under "Partner". Activate the Amazon Alexa Skill again via the menu item "Amazon Alexa".

For technical reasons, data transmission of the connection to MBUX Mercedes is not possible.

During the data transfer process, the Bosch Smart Home Cloud is deactivated in the Bosch Smart Home app.

Switch to the Mercedes Me app and deactivate the Bosch account under MBUX Voice Assistance.

If you want to reconnect to MBUX Mercedes after the data transfer, open the ""Bosch Smart Home Cloud"" in the Bosch Smart Home App under ""Partner"" and activate the Bosch account in the Mercedes Me App under ""MBUX Voice Assistance"" afterwards.

In some cases, it is sufficient to enter the new IP address of the Smart Home controller on these devices and the device is connected again. In this case, favorites are also retained.

In some constellations this is not possible and no connection to the new Smart Home controller can be established.

In this case, delete the Bosch Smart Home app from these devices and reload it from the Playstore - in these cases, you should delete the "old" mobile devices from the mobile device manager beforehand.

You can tell which is your new controller and which is your old controller by the last digits of the Smart Home controller listing when matched with the MAC address of the Smart Home controller on the back of the device. Remove the old controller.

The connection between the Energy Manager app and the Smart Home controller is no longer available after the migration. To re-establish this, please delete the energy manager app from these devices in this case and download it again from the Apple or Playstore. Alternatively, you can also reset the memory of the energy manager app. When you start it again, you will then be prompted to connect a Smart Home controller.

Your historical data is retained, all data and also the connections to the taught-in devices are also transferred. For technical reasons, however, the following two devices are displayed as "offline" after the migration and must be reconnected:

• Heat pumps with K30 RF or MX300 WLAN gateway

To reconnect the device, select the "Components" entry in the menu, then press "..." on the "Heat pump" entry and select "Delete". The app then jumps back to the commissioning workflow and you can reconnect the heat pump.

• Bosch Power Meter

To re-enable the connection to this device, please put the Bosch Power Meter into pairing mode. To do this, press the reset button on the Bosch Power Meter with a pointed object 1 time long (between 0.5 - 2 s) and then within 1 s 1 time short (maximum 0.5 s).

For technical reasons, data transfer is not possible. Created scenes and assignment to rooms must be created again.

We recommend documenting the room assignments and automations and scenarios that you have created in Apple Homekit before transferring the data, so that you can create them again afterwards.

During the data transfer process, access to Apple Homekit is deactivated in the Bosch Smart Home app. However, the devices in Apple Homekit themselves will not be deleted - here you have to be active in the Apple Home app.

Open the Apple Home app and remove the Smart Home controller.

To remove the Smart Home controller, go to the Apple Home app and navigate to "Home settings". There you will find the Smart Home controller under "Bridges" in "Control Centers & Bridges".

Please remove the Smart Home controller by ""Remove Bridge from Home"" - Attention: All connected devices will be removed from the Apple Home app, incl. automations and scenes!

To re-enable Apple Homekit on the Smart Home controller, go to Partners, enable Apple Homekit and follow the steps described in the flow.

If you have insured your Smart Home controller with Protect+, you must change your contract after a data transfer under "More - Protect+" and click on "Adjust contract".

For technical reasons, 2nd Gen cameras may no longer be connected to the system after a data transfer.

In these cases, the devices disappear from the automations and scenarios.

First, after data transfer, test whether your camera still works on the new Smart Home controller.

If this is not the case, please perform the following steps.

• Open the device management under "More" and delete the cameras that do not work after data transfer

• Then add the cameras again