Help with Apple HomeKit
Do you have questions about our partner product Apple HomeKit and its integration into the Bosch Smart Home System?
Do you have questions about our partner product Apple HomeKit and its integration into the Bosch Smart Home System? We will be happy to help you. Find out more here.
The most frequently asked questions about Apple HomeKit
Which Bosch Smart Home devices can I integrate into Apple HomeKit in conjunction with the Bosch Smart Home Controller II?
Our Bosch Smart Home devices can currently only be used in conjunction with the Bosch Smart Home Controller (1st generation) in Apple HomeKit. Unfortunately, integration via the Bosch Smart Home Controller II is not yet possible at this time. Each of our devices must (in addition to the Bosch Smart Home Controller of the first generation) be additionally certified by Apple with the Bosch Smart Home Controller II. Recertification is currently taking place successively, product by product. As soon as this is completed, the individual devices can also be integrated into Apple Homekit via the Bosch Smart Home Controller II and thus control selected functions.We will keep you informed about the current status at www.bosch-smarthome.com.
How can I control my Bosch Smart Home devices remotely in Apple Homekit?
Remote access within Apple HomeKit is only possible when the following devices are used as a control centre: - HomePod- HomePod Mini- Apple TV- iPad See also the following Apple support page
Which Bosch Smart Home devices can I integrate into the Apple HomeKit?
The following Bosch Smart Home devices can be integrated in Apple HomeKit at the moment: smart plug and plug compact, radiator thermostat and radiator thermostat II, door/window contact and door/window contact II, shutter control (DE/AT only), light control (DE/AT only), Light/shutter control II , motion detector, Twinguard as well as smoke alarm I and smoke alarm IIm room thermostat 230V. Further products will follow in upcoming software updates. In addition Siri will be available as assistant and speech control, e.g. to request status or control the devices. Furthermore, devices can be controlled with Apple Watch or HomePod.
Why can I integrate the Twinguard, door/window contact and smoke alarm into the Apple HomeKit?
Yes, these devices can be used as additional triggers in automations.
Which of my Bosch Smart Home data will be shared with Apple HomeKit?
The serial and firmware version numbers of the devices, as well as the room and device names are transferred to HomeKit transferred. Information about the home is stored in encrypted form locally on the end devices (iPhone, AppleTV, HomePod, iPad, Apple-Watch). Apple ensures that the synchronisation of HomeKit data between personal Apple devices to control the home encrypted via software keys in the iCloud without giving Apple access to the data itself.
I get the message "Please allow the Bosch Smart Home App to make changes in the Home App. What does this mean?
This allows the Bosch Smart Home App to conveniently transfer the Apple setup code to the Home App. This function can be changed later under the iOS setup --> Bosch Smart Home --> Activate/Deactivate Home Data. If access is not allowed, the displayed setup code must be entered in the Home App during setup. To do so, click on the + - symbol in the Home App and select the "Add device" item. Then "I have no code or cannot scan" must be selected and the Samrt Home Controller must be selected.
I have added a new device to my Bosch Smart Home System which should also be usable in HomeKIt. It now does not appear in the HomeKit app. What can I do?
Check that the device has been fully added to the system. In some cases, where the initiator assitant was unsuccessful, the device was added under a default name. As long as a device has this default name, it will not be published in HomeKit. Check whether the device is a supported device (as of August 2020): shutter control, light control, radiator thermostat, motion detector, door/window contact, Twinguard, smoke alarm, smart plug. When new devices are added to the BOSCH system and published in HomeKit, they are automatically added to the "standard room" without any special notification from HomeKit. (default room) was added. Please check if the unit is added to this room.
After an update for my smart home controller I have activated the HomeKit function. In the HomeKit app all devices are now shown as "not available". What can I do?
While our devices on the SHC side are offline due to a restart of the SHC, the devices in the Home App remain offline as well. You have to wait until the devices are connected to the SHC during their operating cycle. If the device is offline in the home app but available in ours, you may need to completely exit and reopen the iOS home app.
I am asked for my HomeKit setup code during installation. Where can I find it?
The code is displayed in our app during the activation wizard.
Which Apple devices can I use for control?
In addition to all iPhone models with the Apple HomeKit, you can use the following devices: 11"" iPad Pro (2nd generation) 12.9"" iPad Pro (4th generation) iPad Air (3rd generation) iPad mini (5th generation) 11"" iPad Pro (1st generation) 12.9"" iPad Pro (3rd generation) iPad (7th generation) iPad (6th generation) iPad (5th generation) 10.5"" iPad Pro 12.9"" iPad Pro (2nd generation) 12.9"" iPad Pro (1st generation) 9.7"" iPad Pro iPad mini 4 iPad mini 3 iPad mini 2 iPad mini (1st generation) iPad Air 2 iPad Air (1st generation) Apple TV 4K Apple TV HD HomePod Apple Watch with Watch OS5+ iMacs with MacOS Mojave (10.14) "
Can I integrate my Bosch Smart Home scenarios and automations with the Apple HomeKit?
Scenarios and automations created in the Bosch Smart Home App cannot be transferred to the Apple HomeKit. However, you have the possibility to create scenarios and automations yourself in the HomeKit. These scenarios and automations also allow you to interact with products that are currently not yet compatible with the Bosch Smart Home System.
Why can't I connect my Bosch smart home cameras to the Apple HomeKit?
It is not possible to integrate the Bosch Smart Home 360° indoor camera and the Bosch Smart Home Eyes outdoor camera.
Can I also control my Bosch Smart Home System from my Apple Watch or Mac?
Control via the Apple Watch with at least Watch OS 5+ and a Mac with at least MacOS Mojave (10.14) is possible without problems.
Can I control my Bosch Smart Home System with Siri?
You don't want to open an app every time you just want to turn on your Bosch Smart Plug? Siri knows your Bosch Smart Home devices and their status. So you can ask Siri to switch the adapter on or off, lower the blinds or check that the windows and doors are closed. Siri also suggests scenes based on your routines. Please note that deactivating the alarm system by voice command is not possible for security reasons.
Can I integrate multiple Smart Home Controller into my Apple HomeKit?
You have the possibility to integrate several Bosch Smart Home Controllers into the Apple HomeKit. This now gives you control over several apartments or houses. First integrate your primary Smart Home Controller (hereafter SHC A). Add your devices to the HomeKit. Then delete the data from your Bosch Smart Home App on your iOS device. Now connect to your second Smart Home Controller (in the following SHC B). Add the devices from SHC B to the HomeKit. Then delete the data of the SHC B from your smartphone and log on to your primary SHC A again. Both SHCs are now accessible via the Apple HomeApp. The primary SHC can still be controlled via the Bosch Smart Home App.
Can I use the Apple HomeKit with my Android smartphone?
It is not possible to use Apple HomeKits with an Android phone. You only have the possibility to activate or deactivate the connection between the Bosch Smart Home App and the Apple HomeKit in the menu settings of the Bosch Smart Home App.
If I change the room of a thermostat in the Apple HomeKit app, will the room in the Smart Home app also change?
No, the rooms in both apps are independent of each other. The decisive factor in grouping your thermostats into a logical room climate control group is the Bosch Smart Home application. In contrast, the room names displayed in the Apple Homekit app have no direct effect on the room climate control groups. Therefore, changing the rooms in the Apple HomeKit App has no direct effect on the behavior of the TRVs.
When I change the temperature in the Apple HomeKit app, it always resets.
Check that there is a window or door open in the same room as the thermostat. If so, the ventilation detection prevents a change in the current temperature.
In the HomeKit app all devices are now shown as not available. What can I do?
You probably denied access to the house's records. To allow the use of the house data from the Bosch Smart Home App go to iOS settings -> SmartHome -> House data and allow access there. Now activate HomeKit in the Bosch Smart Home App again. If you don't want to do this, you can also click on the (+) symbol in the Home App and select "Add device". Now select "I do not have a code or cannot scan" and select your SHC in the list of found devices. Now enter the setup code that was displayed in the Bosch Smart Home App.
Call us about your request. We will be happy to help you personally and competently.
0808 1011 151
(toll-free service number for calls from UK)
0808 1011 151
(toll-free service number for calls from UK)