Help with Apple HomeKit®

If the customer wants to connect the Bosch Smart Home app with Apple HomeKit for the first time, but this does not work, then check at the beginning whether the customer is proceeding correctly.

If this is the case, the following things are important:

1. iOS should be as up-to-date as possible
2. the iOS device and the Smart Home controller must be in the same network.
3. the devices must be able to communicate with each other.
4. local network (iOS setting) active.

If it still does not work, the controller may have already been connected to HomeKit and the customer did not remove the device correctly before trying again.

Procedure:

1. deactivate HomeKit in the Bosch Smart Home app under "Partner".
2. delete controller in Apple HomeKit
3. then activate HomeKit again under "Partner" and connect.

In addition to all iPhone models with Apple HomeKit, you can also use the following devices:

• 11"" iPad Pro (2nd generation)
• 12.9"" iPad Pro (4th generation)
• iPad Air (3rd generation)
• iPad mini (5th generation)
• 11"" iPad Pro (1st generation)
• 12.9"" iPad Pro (3rd generation)
• iPad (7th generation)
• iPad (6th generation)
• iPad (5th generation)
• 10.5"" iPad Pro
• 12.9"" iPad Pro (2nd generation)
• 12.9"" iPad Pro (1st generation)
• 9.7"" iPad Pro
• iPad mini 4
• iPad mini 3
• iPad mini 2
• iPad mini (1st generation)
• iPad Air 2
• iPad Air (1st generation)
• Apple TV 4K
• Apple TV HD
• HomePod Apple
• Watch with Watch OS5+
• iMacs with MacOS Mojave (10.14) "

Remote access within Apple HomeKit is only possible if the following devices are used as the control center:

- HomePod
- HomePod Mini
- Apple TV
- iPad

See also the.

These devices can be used as additional triggers in automations.

Current information is available on ourWebsiteor in ourCommunityto find.

The code is displayed during the activation wizard in our app.

While our devices are offline on the Smart Home controller side due to a restart of the Smart Home controller, the devices in the Home app also remain offline. You will need to wait until the devices are connected to the Smart Home controller during their operating cycle. If the device is offline in the Home app but available in ours, you may need to close the iOS Home app completely and open it again.

Don't want to open an app every time you just want to switch on your Bosch Smart plug?

Siri knows your Bosch Smart Home devices and their status. So you can ask Siri to switch Smart plugs on or off, lower the shutters or check whether the windows and doors are closed.

Siri also suggests scenes based on your routines.

Please note that it is not possible to deactivate the alarm system by voice command for security reasons.

The serial and firmware version numbers of the devices, as well as the room and device names, are transferred to HomeKit. Information about the home is stored in encrypted form locally on the end devices (iPhone, AppleTV, HomePod, iPad, Apple Watch). Apple ensures that the synchronization of HomeKit data between personal Apple devices to control the home is encrypted via software keys in the iCloud without Apple itself gaining access to the data.

Check whether the device has been fully added to the system. In some cases where the learning assitant was not successful, the device was added under a default name. As long as a device has this default name, it will not be published in HomeKit.

Check whether it is a supported device. You can currently integrate the following Bosch Smart Home products into Apple HomeKit: Smart plug and Smart plug compact, Radiator thermostat as well as Radiator thermostat II, Door/window contact as well as Door/window contact II, Roller shutter control, Light control, Light/shutter control II, Motion detector, Twinguard as well as Smoke alarm I , Smoke alarm II and Room thermostat 230 V. Further products will follow in future software updates.

When new devices are added to the BOSCH system and published in HomeKit, they are automatically added to the "default room" without any special notification by HomeKit. Please check if the device is added to this room.

You have the option of integrating several Bosch Smart Home controllers into the Apple Kit. This allows you to control several apartments or houses. First integrate your primary Smart Home controller (hereinafter referred to as Smart Home controller A). Add your devices to the HomeKit. Then delete the data from your Bosch Smart Home app on your iOS device. Now connect to your second Smart Home controller (hereinafter referred to as Smart Home controller B). Add the devices from Smart Home controller B to HomeKit. Then delete the data of Smart Home controller B from your smartphone and log in to your primary Smart Home controller A again. Both SHCs are now accessible via the Apple Home app. The primary Smart Home controller can still be controlled via the Bosch Smart Home app.

This allows the Bosch Smart Home app to conveniently transfer the Apple setup code to the Home app. The function can be changed later under iOS settings >> Bosch Smart Home >> "Activate / deactivate house data". If access is not permitted, the displayed setup code must be entered in the Home app during setup.

To do this, click on the "+ -" symbol in the Home app symbol in the Home app and select "Add device". Then select "I do not have a code or cannot scan" and select the Samrt Home Controller.

Control via the Apple Watch with at least Watch OS 5+ and a Mac with at least MacOS Mojave (10.14) is possible without any problems.

Check whether a window or door is open in the same room as the thermostat. If so, the ventilation detection prevents the current temperature from changing.

It is not possible to use Apple HomeKits with an Android smartphone.
You only have the option of activating or deactivating the connection between the Bosch Smart Home app and the Apple HomeKit in the menu settings of the Bosch Smart Home app.

While our devices are offline on the Smart Home controller side due to a restart of the Smart Home controller, the devices in the Home app also remain offline. You will need to wait until the devices are connected to the Smart Home controller during their operating cycle. If the device is offline in the Home app but available in ours, you may need to close the iOS Home app completely and open it again.

No, the rooms in both apps are independent of each other. The decisive factor in grouping your thermostats into a logical room climate control group lies in the Bosch Smart Home application. The room names displayed in the Apple Homekit app, on the other hand, have no direct effect on the room climate control groups. Therefore, changing the rooms in the Apple HomeKit app has no direct effect on the behavior of the TRVs.

Scenarios and automations created in the Bosch Smart Home app cannot be transferred to the Apple HomeKit. However, you have the option of creating your own scenarios and automations in HomeKit. These scenarios and automations also allow you to interact with products that are not yet compatible with the Bosch Smart Home system.

It is not possible to integrate the Bosch Smart Home 360° indoor camera and the Bosch Smart Home Eyes outdoor camera II.